Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“:) Kuroo is awesome :)”

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Posted 3 years ago

“I've ordered plenty of items from amazon and have experienced great customer service when one or two items (in the rare case of an issue).”

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Posted 3 years ago

“Great place to buy anything that I am looking for, good prices and products”

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Posted 3 years ago

“Ver happy with fitbit. Good price was a present”

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Posted 3 years ago

“Items always turn up on time... And response to questions is always in a timely manner..”

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Posted 3 years ago

“Still very inactive on the assault of my wife by your employee in front of my 12 year old daughter. Looks like you are the type of company that condone this sort of behaviour. Give me £5 and lock my account instead for daring to complain. Video doorbells don't lie.”

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Posted 3 years ago

“Amazon customer service is the worst i have ever experienced. Should be ashamed. I bought two tyres and because they did not have it in stock (but their website had it in stock when I ordered) they decide to not inform me and to instead send the completely different tyres which I did not order anyway, so I call amazon which arranged a pick up and now they say they have only received one tyre instead of two so they have now only refunded me for one tyre. I paid £300 amazon for these two tyres and I have sent them back but only received half of the refund. Amazon is just wasting my time and stealing hard earned money like this and they refuse to resolve anything and they just send a automated repeated message that they have only received one tyre. They next step now is to report SCAMAZON through to trading standards on this matter because I have also read many other people having this similar problem and as big as a company amazon is their customer service is non existent.”

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Posted 3 years ago

“Great customer service when you have an issue with and order. Very easy return policy.”

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Posted 3 years ago

“Always helpful and quick”

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Posted 3 years ago

“Fast efficient and seem to get us what I need when I need it.”

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Posted 3 years ago

“Always efficient, clear and great buying options.”

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Posted 3 years ago

“Good range of products good prices”

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Posted 3 years ago

“jestem bardzo szcieszliwa”

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Posted 3 years ago

“Really easy to buy from. Super quick delivery times and always really helpful and understanding with returns or any issues. Overall a great company with great customer service.”

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Posted 3 years ago

“A wide range on most of every item you can think of, I only go shopping for my food now😎👍 brilliant quick delivery’s”

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Posted 3 years ago

“I have used this program for a few years now. I love the program. I recently has a minor issue, got on the chat with Jose and within minutes the issue was resolved. Honestly I have never has an issue resolved this quickly. Thank you Jose I really and truly appreciate your help. I did not give a give star because I don't use all the features therefore I don't know how they all works. WWW . HACKERSPYVILLE . COM”

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Posted 3 years ago

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Posted 3 years ago

“Very Good love Amazon prime and video worth the subscription”

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Posted 3 years ago

“Unfortunately I can’t give minus number, pay for prime and been waiting for delivery then I get tracking message saying parcel handed to resident which you would think is good, unfortunately I am the resident and I have most definitely not had a parcel handed to me !!!! Tried the customer support chat and that was a total waist of time I then requested a phone call, call connected and explained the the delivery driver has lied about the delivery and then they hung up, so rang again and explained the whole thing again, been told they will contact driver and “try” to get it delivered. You would think with the ridiculous amount of money Amazon makes they could afford to get good reliable staff and customer support. Been a prime customer for many years but think it’s time to buy from eBay and normal shops from now on,”

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Posted 3 years ago

“An amazing company and very straight forward to work and use their website. So many things can be found through this website. Anything I have ordered from home items to makeup brushes have all been delivered on time with no hassle.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,323 reviews