Name: Amazon UK
Rating: 4.67

“utterly disgusting service never buy from them they want it and do it, it’s impossible to prove their case will be left without money and in a bad mood! Too bad you can't punish this company complete chaos never buy on amazon”

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Posted 4 years ago

“Happy with the products purchased. Delivered on time alway, price very competative. Happy not to have to brave the shops looking for gifts etc.,”

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Posted 4 years ago

“So fast and efficient, Amazon prime is fabulous,overnight delivery of my 4k Firestick,much pleased😀👍”

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Posted 4 years ago

“Delivered to wrond address”

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Posted 4 years ago

“Customer service had gone down, it could be that they are cutting cost to increase profit, they now don't offer free return if you changed your mind, and they don't care if you bought the item for a higher cost, they just put the price down the week after... :( I would be looking to shop elsewhere since they don't offer free return service which most online shops do.”

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Posted 4 years ago

“Of late have noticed a number of delays in Prime same or following day deliveries. Also, impossible to open new blue and white plastic wrappings without scissors. Cardboard boxes much easier, recyclable, and less likely to be damaged. Plus side, Good Omens and prices, but why are you paying so little tax and not treating your workers well?”

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Posted 4 years ago

“Warning if you order anything of value and the courier decides not to deliver or deliveries somewhere else AMAZON will use every excuse known to man not to refund you 1. No signature has not to been obtained. 2. Tracking info states delivered to a (shed) I don't have a shed. 3. Amazon told me to wait for 72+ hours. 4. I need a crime number from the police. 5. Check with neighbours. 6. Reported missing item to the police I have a crime number. AND STILL NO REFUND. County court proceedings now! Please see the Consumer Rights Act 2015 Amazon liable”

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Posted 4 years ago

“Warning if you order anything of value and the courier decides not to deliver or deliveries somewhere else AMAZON will use every excuse known to man not to refund you 1. No signature has not to been obtained. 2. Tracking info states delivered to a (shed) I don't have a shed. 3. Amazon told me to wait for 72+ hours. 4. I need a crime number from the police. 5. Check with neighbours. 6. Reported missing item to the police I have a crime number. AND STILL NO REFUND. County court proceedings now! Please see the Consumer Rights Act 2015 Amazon liable”

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Posted 4 years ago

“Same day shipping, convenient, products arrive on time, good returns service.”

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Posted 4 years ago

“My review is based on their returns policy only. I ordered a storage chest from them flat packed. On opening the box it was clear to see that the lift-up lid was broken, no good at all. I contacted the customer services dept to ask about getting a replacement lid, only to be told "to return the whole thing and we will reimburse the postage cost as it was damaged on receipt, and we will arrange a replacement for you". I was told to use whatever carrier I wanted too, the "cheapest" was Parcel Hero at £22.50! That`s ok I thought, Amazon will be refunding me the carriage cost. Well, I had my refund from them, for £4.75!!! So I had a damaged unit delivered (replaced admittedly), and for the privilege of spending £22.50 to return their own damaged goods I received the princely sum of £4.75, WHAT A RIP-OFF OR WHAT!”

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Posted 4 years ago

“It's pretty awesome I been dealing with them so much this days, from deliveries they are there to help, plus a lit of goodies with discount prizes its soo good to save a few quid for your purchases especially this christmas season”

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Posted 4 years ago

“glad I've got prime”

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Posted 4 years ago

“Started Christmas shopping for the kids, came on time. Brilliant service.”

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Posted 5 years ago

“always easy to use, easy to find products, quick deliveries.”

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Posted 5 years ago

“So happy i found Amazon ive got everything you need Prime etc very good”

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Posted 5 years ago

“If i wasn't in the process of beating my sweat shop workers i would be writing a strongly worded letter about how awful the amazon Alex baseball bat if with assault. sincerity Adam banana”

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Posted 5 years ago

“Really effeciant and fast delivery , customer service has allways been very understanding”

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Posted 5 years ago

“I hate Amazon, avoid this awful corporation.. I would nuke them if I had the red button.. I purchased a heater from modern life through amazon for £200. Its lasted less than a year and now does not work. The seller refuses to communicate and Amazon will not assist in any way or offer any kind of refund. They also refuse to publish my review of the seller despite that my item has ceased to work. Payment went to Amazons bank account yet they claim they are nothing to do with third-party sellers or the transaction. The company is still advertising on Amazon and is still allowed to sell, despite selling faulty goods. Now I will make a chargeback and start a smalls claims against Amazon. Also, their customer service is the worst, nearly as bad as talktalk!! One manager I spoke to called Carl even promised me a refund within two days, two weeks passed and nothing!! Large companies don't give a **** about you. Buy from small companies and support small business. Avoid Amazon and there terrible customer service...”

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Posted 5 years ago

“I hate Amazon, avoid this awful corporation.. I would nuke them if I had the red button.. I purchased a heater from modern life through amazon for £200. Its lasted less than a year and now does not work. The seller refuses to communicate and Amazon will not assist in any way or offer any kind of refund. They also refuse to publish my review of the seller despite that my item has ceased to work. Payment went to Amazons bank account yet they claim they are nothing to do with third-party sellers or the transaction. The company is still advertising on Amazon and is still allowed to sell, despite selling faulty goods. Now I will make a chargeback and start a smalls claims against Amazon. Also, their customer service is the worst, nearly as bad as talktalk!! One manager I spoke to called Carl even promised me a refund within two days, two weeks passed and nothing!! Large companies don't give a **** about you. Buy from small companies and support small business. Avoid Amazon and there terrible customer service...”

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Posted 5 years ago

“very fast at delivering parcels always update u on were they are or when it will arrive they even give u a time there goin to arrive with your parcel fantastic and the ppl are very pleasent and very helpful fantastic company thanku Amazon”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews