Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always delivery following day what I have ordered. Any problems like the purchase is not correct or broken is sorted out & a refund issued. Cannot fault really.”

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Posted 5 months ago

“Useless driver stole my item no help from CS”

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Posted 5 months ago

“Nearly always next day delivery. Huge choice and fairly priced”

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Posted 5 months ago

“Easy to use”

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Posted 5 months ago

“I ordered a product then changed my mind and cancelled. I spoke to someone at Amazon and cancelled the order. The courier still tried to deliver to my elderly neighbours who I had specifically instructed NOT to accept the product, he LIED to them and bullied them into accepting the product. Despite cancelling Amazon stole my money and it took weeks to get my money back! Took weeks to get the item picked up too! They claim to be a world leader in customer service it’s a LIE! It’s almost impossible to speak to a human and if you get answers by e mail they are all copy and paste nonsense from the Indian sub continent.”

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Posted 5 months ago

“Family nudists and incest erotica”

Amazon UK 4 star review on 2nd November 2024

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Posted 5 months ago

“I have purchased many items through amazon and the experience is nearly 100% satisfactory. It is easy to find what you want and get it delivered.”

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Posted 5 months ago

“Timing perfect”

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Posted 5 months ago

“Very happy things get here quickly”

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Posted 5 months ago

“i’m very happy with amazon”

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Posted 5 months ago

“I feel confident with any purchase as if for some reason I am not happy, I know amazon will sort the problem out.”

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Posted 5 months ago

“Any orders that I have placed are sent in time and are in perfect condition.”

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Posted 5 months ago

“Scamazon uses deceptive, unlawful and unethical practices. As I was busy finalising my order, the delivery date was showing as 3 days away. Once I paid, the delivery date miraculously changed to 2.5 weeks away. I took screenshots throughout so can prove it. So slimy and dishonest. I would not have ordered had I known I'd have to wait 2 weeks. I don't like liars. Thank goodness I screenshot every step of the transaction as I just don't trust them. Nasty buffoons! I'm going to report this to Advertising Standards and may also sue scamazon in the small claims court....I've never lost a claim.”

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Posted 5 months ago

“Love the bext day even same day delivery on some items.”

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Posted 5 months ago

“Good to work with and easy to work”

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Posted 5 months ago

“Prime delivery is amazing”

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Posted 5 months ago

“Very good and reliable delivery and comes on the date it says”

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Posted 5 months ago

“Ordered a bed in error cancelled within an hour money taken from my account but have to wait until in transit before it could be done. I have another bed Ordered which we want that money also taken which is correct. Why must I wait to get my money 💰 customer seem to have to do all the work 😫 🙄”

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Posted 6 months ago

“always excellent service, no faults at all with anything i buy and always confident any problems will be put right. i will always buy from amazon even if the product is a little more expensive due to there fantastic service, there is no one better. well done amazon keep up the brilliant work.”

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Posted 6 months ago

“Online crypto investment is not a hundred percent guarantee. I was so foolish to trust some brokers on Instagram they deceived me to invest with them to earn good profits but it was all lies. I am presently working with '' wikihelpdesks @ gmail . com to help me recover my funds. Please stay away from this online stuff.”

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Posted 6 months ago

Amazon UK is rated 4.7 based on 13,401 reviews