Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,366 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,366 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a really great experience and explained everything very slowly and clearly.”

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Posted 4 months ago

“Easy as, but if you don’t receive an item it’s a nightmare as you never get to speak to anyone in person and I have had 2 items I never received or got reimbursed and there still showing as pending after 2 years”

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Posted 4 months ago

“Easy to order and quick delivery and all at very good prices..”

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Posted 4 months ago

“Good prices”

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Posted 4 months ago

“I was finding it difficult to purchase white bowling shorts until looking on Amazon which offered good choices and some that matched my criteria I ordered and they were delivered in under 20 hours Incredible !!!”

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Posted 4 months ago

“Have used this company for many things over the years. Always been reliable, prompt, good value etc. It's my main one stop go to!”

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Posted 4 months ago

“Very easy to use their on-line site. Delivery is quick - sometimes the same day. If need to return anything to Amazon, also very easy at no cost”

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Posted 4 months ago

“Amazon provides a wide range of products and the service is very good”

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Posted 4 months ago

“I find their service and help excellent and as a Prime user I have access to the Apps for my TV and games great value!!!!!”

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Posted 4 months ago

“Great company to buy from. Any problems with the goods you buy return them for refund or replacement no hesitation from them!!”

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Posted 5 months ago

“Quick and easy”

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Posted 5 months ago

“Very easy to use interface and simple hassle free shopping. Perfect shopping experience.”

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Posted 5 months ago

“Never had a bad experience buying with Amazon, some great buys to be had if researched, plus the occasional voucher can be had to incentivise your choice. Their streaming services can also be entertaining with free or rental, a wide choice available.”

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Posted 5 months ago

“I've just been shafted by AMAZON. I purchased a bedding set, but when it arrived it was completely different to the description. I had to return it at my own expense and now Amazon refuse to reimburse me the £27 postage. So buyer beware when buying from Amazon because they are a bunch of crooks.”

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Posted 5 months ago

“Taking far too long to refund money considering it is done electronically in an instance, or should be. Deliveries are always excellent though.”

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Posted 5 months ago

“Amazing company. So quick delivery's at great prices never had any issues with them”

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Posted 5 months ago

“Always have great service for every purchase I’ve made. No problems at all returning a product that was faulty.”

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Posted 5 months ago

“My friend has had £4,000 taken out of her Amazon account by scammers. over the course of a month”

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Posted 5 months ago

“Easy to use website and comparison options, good ordering and delivery options”

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Posted 5 months ago

“Very helpful quick to respond”

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Posted 5 months ago

Amazon UK is rated 4.7 based on 13,366 reviews