Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confident & Safe”

Helpful Report

Posted 7 years ago

“They sent my items in two days it was fast delivery.”

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Posted 7 years ago

“Mostly fast delivery and good customer service at the cost of their employees, esp in the logistics centers, but a wide selection of other shops, so a great portal for comparison.”

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Posted 7 years ago

“Quick and easy to buy the items . Also to view the item.”

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Posted 7 years ago

“The delivery was later than I expected, and the constant emails about price changes make it confusing as to how much it is going to cost (it was a pre-order CD).”

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Posted 7 years ago

“I joined Amazon Prime. However I received a code number from them shortly afterwards saying I had just changed my email address. I had NOT asked them to change anything. My account had been hijacked from someone in RU. Of course they would then not deal with me as I was not answering then new email address associated with the account. Had to cancel cards, accounts etc. Lost my Amazon Prime that I had Just paid £79 for now I have to get my bank to get my money back. When they send you these 'code' numbers there is no button you can select saying "Thats not me!! I did not request a change in email address" You either have to accept or ignore the email neither of which is a good option. Very bad security.”

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Posted 7 years ago

“They don't always offer a quality service on delivery times etc but customer service is usually quick to credit the account for prime membership.”

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Posted 7 years ago

“By finding all the things I need to find, without going out of home.”

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Posted 7 years ago

“They offer the widest range of various goods on the market and are usually cheaper and more reliable than many other sites. However, I have had parcels go missing before. I am also disturbed by news reports of their unethical tax and employment practices.”

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Posted 7 years ago

“Product purchased by very good value for money , albeit over Xmas / New Year delivery they were slow and their new system of couriers could be better by a long way”

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Posted 7 years ago

“Packaging is very good.”

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Posted 7 years ago

“Lots of offer from different vendors. Not always trustable”

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Posted 7 years ago

“Good products but bad shipping options for people with a busy schedule”

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Posted 7 years ago

“They have lots of things on offer”

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Posted 7 years ago

“Quick processing of the order, but items were shipped in many different boxes that still often arrived the same day. Waste of packaging materials”

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Posted 7 years ago

“Product Choice but there are some downsides”

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Posted 7 years ago

“Quick delivery and response time from customer services”

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Posted 7 years ago

“Received my order but a little delayed due to address not being found initially.”

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Posted 7 years ago

“They offered a decent discount on a pantry order then small printed to say you couldn't include the total spend on wine and spirits just lager, beer, cider and any other type of alcohol which makes no sense at all and because they dont sell many big ticket items it took forever to get the £40 spend and the free delivery items kept going out of stock so was a total pain.”

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Posted 7 years ago

“Excellent customer service and prices. But, I'm dropping to 3 stars from 5 because so many of their prime delivery items either won't be delivered over the weekend any more, or it will take 2 to 3 days instead of next day delivery. Not acceptable for Amazon Prime members who signed up for and paid on the understanding of fast delivery.”

Helpful Report

Posted 7 years ago

Amazon UK is rated 4.7 based on 13,401 reviews