Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Nearly everything I have ordered from this company has been of a high standard of quality and delivery service sometimes quicker than expected. Only had to send back 1 item that was faulty and that was replaced with no problem. I know it sometimes can be a bit of a lottery as items are just by sight and not by touch but so far it’s not been a problem.”

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Posted 5 years ago

“Hi all, just thought i'd post and share my utter frustration with my latest experience with Amazon. In brief, i purchased an item which could not be posted through my letterbox and also required signature as proof of delivery. The item was to be delivered the next day (Saturday) as confirmed upon checkout on Amazons site and then on the confirmation email, it stated Tuesday. I then called through to the actual retailer and they confirmed this is some issue at Amazons end, which i find it hard to believe as an "issue", as Amazon dont just make mistakes, its all done purposely. I continued with the purchase under the guarantee that it will be delivered by Tuesday. Tuesday came and no delivery. I called the retailer again rather than Amazon, as Amazon is slooow to respond and i need answers quick. The retailer called the courier (DHL) and they confirmed delivery for the Wednesday. We, as a family, then went away for one week as the children were off from school and upon our return, there was no proof of attempted delivery for our item. I called the retailer and they confirmed that the delivery was made, and someone had signed for it. i asked for proof of signature and the signature was clearly not mine or anyone from my household nor my neighbours. Even if it was my neighbours then the proof of attempted delivery should advise that item was left with that neighbour, but nothing. Now, Amazon have rejected my claim for refund, even though the item is showing as “one the way, but its running late” and when I choose the option Track Package, it reads – “Your package may be lost” . this is a clear case of fraud as my item is not with me and i am now out of pocket for £429. I believe the courier has signed on my behalf and i now refuse to do any further business with Amazon, but i will fight this until i get my money back. Appalling Amazon and sheer arrogance”

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Posted 5 years ago

“Ordered skates and derby gear, delivered quicker than anticipated.”

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Posted 5 years ago

“Love Amazon UK. They are my go to place. You can find pretty much anything you want, which you can't get in shops. Delivery and customer service is excellent, so much easier. Saves a lot of time and money.”

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Posted 5 years ago

“Great product range, fast delivery and good support”

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Posted 5 years ago

“Excellent service, very reliable, easy to shop on!!”

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Posted 5 years ago

“Excellent...Thank you sooooo much x”

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Posted 5 years ago

“Always fast , delivered well packed and superb comms/choice”

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Posted 5 years ago

“I love the next day delivery always got what you want plus amazon tv and music”

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Posted 5 years ago

“Terrible customer services. Prime? well it does not work and the products are not quality. Received products that seem to have been used before with bits missing. When I underline the above they went mad, so not only bad quality but also an attitude problem. No no removing myself from this silly little store who has no complaint procedures in place.”

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Posted 5 years ago

“Amazon are so quick and helpful”

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Posted 5 years ago

“I use Amazon all the time . I get a good choice and good deals . Delivery to the house has always been good . I’ve never had s problem and would recommend this online company to anyone”

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Posted 5 years ago

“When I order I always get it on time. With all delivered the correct items.”

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Posted 5 years ago

“Great service and so easy to order any item you are look king for.”

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Posted 5 years ago

“My number one go to place to buy any essentials I need at a really fast delivery rate.”

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Posted 5 years ago

“Always very good with a quick delivery”

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Posted 5 years ago

“Amazon good place to shop but you can find things cheaper else were. Delivery are fast tho.”

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Posted 5 years ago

“Fastest delivery, even same day! Amazon ensures their items and sellers items are of high standards. Prices are good and items are loads to choose from. I do most of my shopping front there. I can find everything from there. Customer reviews on amazon are the best decider for me when purchasing and purchased hundreds of items from Amazon. I can trust Amazon with my orders and the quality of items. The customer service is the best I recived as I get instant phone and live chat without needing when I have had issues which is very rare. But they sorted out issues beyond expectations.”

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Posted 5 years ago

“By far the best prices and customer service. Delivery is excellent too!”

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Posted 5 years ago

“Always good service”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,323 reviews