Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First class business”

Helpful Report

Posted 5 years ago

“Amazon customer service is the very best in the retail business. Having been with them for around 10 faultless years i can recommend them with impunity... Their CS telephone line is answered immediately and any query is satisfactorily sorted within minutes.”

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Posted 5 years ago

“Great ordering. Ok delivery 9 in evening a little late. No receipt in box if you wish to return item you been to print a return label. I do not know of any other company that you print your own return labels”

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Posted 5 years ago

“Deliveries always arrive on time or early brilliant customer service”

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Posted 5 years ago

“Reasonable prices and deliveries.”

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Posted 5 years ago

“No issues Easy to search for what you want Quick delivery”

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Posted 5 years ago

“Great service and fast delivery ..”

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Posted 5 years ago

“Unbeatable as being house bound this is all the high streets brought to use in one place brilliant happy days”

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Posted 5 years ago

“Always fast and reliable”

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Posted 5 years ago

“Amazon makes customers pay for their own errors. Amazon refused to return payment of a pair of €150 boots that was returned to them using their provided return label. Because they have not "registered the return". The carrier have confirmed that the parcel was delivered and Amazon refuses to acknowledge the fact even though I, as a customer, have prooved that the parcel have indeed been delivered. Their Customer Support makes you run in circles. They're looking for dead ends to guide you into. And they have no trust in their customers. They even refuse to sign a document provided by the carrier to confirm they are the supposed recipients, and this keeps from engaging in further investigations together with the carrier. We're talking medieval-level poor customer experience. I will dissuade everyone I know from using Amazon.co.uk. And I will stop from using them myself.”

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Posted 5 years ago

“The best!!!😘😘😘😘”

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Posted 5 years ago

“1st class service”

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Posted 5 years ago

“Fast delivery and really good prices”

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Posted 5 years ago

“Always brilliant”

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Posted 5 years ago

“Love amazon, always helpful and get my deliveries promptly. Sellers are really nice too!👍🏾👍🏾👍🏾”

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Posted 5 years ago

“Really good and fast delivery”

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Posted 5 years ago

“Paid for Amazon prime, delivery driver lost the item. 5 days later and customer service is still “investigating” I have no product and money has been taken. They have no idea when or if O may get a replacement or a refund. Avoid!”

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Posted 5 years ago

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Posted 5 years ago

“Bought many items on line and also use for my kindle book can't fault it in any way thank you”

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Posted 5 years ago

“First place I go to for anything brilliant customer service”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,323 reviews