Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,401 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

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Metrics

4.7

Based on 13,401 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my sketchers running trainers. The trainers fit like a glove and very comfortable. I’m delighted with my purchase and worth every penny! Thank you”

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Posted 7 years ago

“Telling me exactly when delivery would be.”

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Posted 7 years ago

“The customer service is quiet good, but the delivery can be improved.”

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Posted 7 years ago

“Because I could pre order my record”

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Posted 7 years ago

“I had to return the goods, because the item was defective and request a new one.”

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Posted 7 years ago

“Prime not worth the money. Order several prime items on Thursdays to be delivered on a Friday - never ever has a single one turned up on the day it was meant to. They're good for cheap stuff, but thats only because they don't pay UK tax properly. For shame Amazon - for shame :(”

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Posted 7 years ago

“Had a good choice”

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Posted 7 years ago

“Easy to order but a nightmare if need to contact customer service or delivery problems”

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Posted 7 years ago

“GOOD DELIVERY TIME”

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Posted 7 years ago

“my product was delivered to a neighbour who lived 8 doors away from me so I was not impressed at all”

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Posted 7 years ago

“Amazon have the best selection of goods at a decent price. However they browsing tree makes it difficult to identify the cheapest product as many unrelated products end up in the same 'section'. Also the Prime service needs some TLC, I used to value the service but after many delayed deliveries I'm starting to feel less Prime and more Primitive. Fix the basics and all will be well again!”

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Posted 7 years ago

“PROMPT SERVICE/DELIVERIE”

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Posted 7 years ago

“PROMPT SERVICE/DELIVERIE”

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Posted 7 years ago

“PROMPT SERVICE/DELIVERIE”

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Posted 7 years ago

“delivered on time”

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Posted 7 years ago

“I was happy with service.They had a wide variety of choice and price was great too.The only way I felt let down was with the delivery.This was fulfilled by Amazon logistics.I signed up to receive texts regarding this but never received any,hence an undelivered package.I tried to register a safe place but was unable to type own in and mine wasn't listed.I in turn phoned Amazon customer service and as usual they were so helpful and resolved my issue.”

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Posted 7 years ago

“my dvds finally arrived”

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Posted 7 years ago

“bought a helmet for our boy whos just got a new electric ride on. helmet arrived with scratches i know that this will probably get scratched anyway but didn't look great on the birthday. price wass nice though and delivery was quick”

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Posted 7 years ago

“Quick and easy”

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Posted 7 years ago

“The last order didn't arrived, I've got a refund”

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Posted 7 years ago

Amazon UK is rated 4.7 based on 13,401 reviews