Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“I'm really disappointed with amazon,they have really bad competence , and doesn't know to resolve the problem. Terrible customer service. Amazon are not taking serious behavior in their company now they just making money they don't care about customer.”

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Posted 4 years ago

“Whilst I have read mixed reviews about Amazon I have not had a problem with them. I am a prime member which I think is good value for money. I appreciate that all my eggs may be in one basket but for what I use them for it is very useful and convenient. I always look to Amazon first.”

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Posted 4 years ago

“Always good quality and excellent delivery on day they quote”

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Posted 4 years ago

“Fantastic delivery times especially at Xmas time.”

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Posted 4 years ago

“Damaged book delivered. Masses of cat food missing. Some of it still missing. Driver claims delivered. Expecting delivery today. What a bad joke. Promised delivery of post box in two to three days, needed urgently... Now some time after Christmas. Never again. Rubbish company.”

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Posted 4 years ago

“Quick and fast delivery and great choice”

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Posted 4 years ago

“Never had a issue with them”

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Posted 4 years ago

“Excellent company and very quick delivery”

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Posted 4 years ago

“Terrible customer service Terrible customer service, spoke to guy called Alex about my refund he was very rude and he spoke to me as if he is doing a big favour to return my money.”

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Posted 4 years ago

“Terrible customer service Terrible customer service, spoke to guy called Alex about my refund he was very rude and he spoke to me as if he is doing a big favour to return my money.”

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Posted 4 years ago

“I just love amazon. Every item I could possible want at reasonable prices with free delivery Often items on amazon are far cheaper than other retailers for the same product. Delivery is fast and free with a fantastic tracking service. When ever I need anything I always go to Amazon first as I know they will have what I want at an amazing price. Amazon are often able to deliver items quicker than the brand itself or Amazon’s competitors. Very happy shopper”

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Posted 4 years ago

“Pretty efficient all round!”

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Posted 4 years ago

“Always find what I'm after. Delivery usually on time.”

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Posted 4 years ago

“Amazon are not taking serious behavior in their company now they just making money they don't care about customer I had very very bad experience and it's still in current situation I order my Huawei p30 lite phone they send me dettol cleaning surface wipes after my complain they arrange an other delivery that was shocking they send me Tool box on the same time I call to the customer service and the customer service guy who talking to me was saying please give this back to the driver I will arrange delivery for you gain and after few minutes he said ooh! It's was our mistake this time is out of stock we can't deliver to you our system showing wrong item I will make arrangement for you refund after one week I call to the Amazon helplin to find out about redunf they saying that we can't issue you refund because you haven't returned the item back how on the same time you customer service guy who was talking to me first he told me give this item back to the driver and Amazon eat my money.”

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Posted 4 years ago

“If you want Drivers trespassing in your garden, leaving valuable items in the pouring rain, items being delivered to the wrong addresses then please use Amazon. When you complain nothing is done to resolve the issues and you waste hours of time being passed from person to person because nobody wants to deal with the issues. I have had to wait over a year of this sort of service before I got a customer service executive to notice the issue. Even the executive was patronising and condescending in their approach to the issue. After all this they gave me a voucher to spend on Amazon ha ha how ironic is that. I have cancelled Prime and will not be using amazon again and I strongly advise everybody else to do the same before you get stung.”

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Posted 4 years ago

“Very fast and reliable wide range of products”

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Posted 4 years ago

“Always quick delivery, with dynamic update on delivery. Extremely helpful.”

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Posted 4 years ago

“I've been a customer for years and spend literal thousands of pounds a year on amazon.co.uk My last order was a fitness watch, over 200 pounds which I needed delivered ASAP - so I paid extra for expedited shipping and have a guaranteed delivery day. So this was confirmed to be the 5th., 5th comes, im informed that it will be delivered by 8pm - around 19:00 im informed that the delivery wont occur. I contact amazon support chat - we arrive to an agreement that delivery is delayed to the 10th - but ill be refunded for the shipping. 10th arrives, 1th arrives, nothing and tracking info doesnt show anything - no details at all. I contact support, they say it will be delayed again. I ask for a refund since I wont be here to collect or receive it anyway and need the item before I leave and will now have to buy it AGAIN from a local supplier, since amazon failed to deliver. They ask me if im willing to wait till saturday - I'm not, since I'm not there and it was delayed TWICE already. Then, from saturday it moves to sunday... wow... I keep asking for a refund, they say they can only refund once they have the item. But the item is lost and no one knows where it is and, above all, i paid for an item i DID NOT RECEIVE. So delayed a total of 3 times and I wont be around to receive the package even if it were delivered. I say I dont agree and want a refund, and all I keep getting is a literal copy and paste template reply that they cannot refund me ~(for an item they did not give me mind you) and I have no choice. I tell them it's a scam and that I'll have to escalate this with my credit card provider. They literally keep copying and pasting their reply. I've literally been scammed and amazon stole over 200 pounds from me. This wasn't so bad in the past, but their service over the last year is just an embarassment. I pity all these years I've been their customer (over 20 years now)”

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Posted 4 years ago

“I’ve been a prime member for some years. Purchased boots, didn’t use them until 8 weeks later, they leaked in water just walking in wet grass. Amazon basically told me to go away, they weren’t interested, so did the seller who I’m about to take to court over a pair of mountain horse boots that were £125.... so beware when buying as they are not interested in merchantable quality issues or fit for purpose laws here in the UK !! A pair of trainers would be more water repellent than these, it’s disgraceful service. They probably won’t post this as they didn’t for my product review.”

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Posted 4 years ago

“constant delays, with no updates as to what's happening. no apologies.”

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Posted 4 years ago

Amazon UK is rated 4.7 based on 13,323 reviews