Name: Amazon UK
Rating: 4.66

“I had ordered on Amazon UK on 11 March. First time ever using Amazon. I reside in China. I used Amazon to buy a birthday gift for my friend in the UK. The gift was supposed to arrive 15 March. Today is 20 March, still have not recieved the item. Contacted Amazon 4 times, via the app as I can't call them from China. Was told over and over that they can only offer me a refund, that the item could be lost and that they have no way of tracking the item or getting hold of the courier service. No one answers my questions as to where my item is, or what is the delay. They keep telling me it could be lost. I can't believe such a big company can lose an item, and worst is that when they lose an item, they are unable to track it. The item is also no longer on sale, so if I refund, I can't purchase it again. And I want that item. It's so embarrassing to explain to my friend that I did actually get him a birthday gift but I have no idea where it is. Amazon blamed DPD, but when I contacted DPD they hadn't received the item yet. The agents tell me they will tell the internal team to sort it out but clearly nothing has been sorted out. No one has contacted me with information, and neither has my friend recieved his birthday gift. I am highly upset. First and last time I will use Amazon UK”

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Posted 5 years ago

“What a joke. Ordered Prince 1999 Super Deluxe off Amazon in US and Amazon UK was seller. Paid for expedited shipping. Thought was deal at $68, even cancelled a $99 order from another seller. Big mistake! They never answered my email when item never arrived, and refused to help via chat. Waited forever, and UPS tracking showed a label created and item never shipped. Promised a second time from Amazon US to arrive by 3/13. Nothing! Had to pay $144 now as only available through other sellers. DO NOT order from Amazon UK! Worst seller ever! :(”

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Posted 5 years ago

“Thank for wasting my time”

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Posted 5 years ago

“do not recommend Their was a time when I thought amazon customer and whole shopping experience was very good helpful staff but over the last two years their customer is very unhelpful they just basically copy past pre scripted replies and don’t actually reply fully to your actual query or problem received faulty wireless charger for phone stopped working as it has lithium batteries in it local post office Royal Mail will not take it now what amazon wants me to do is ! Pay out of my own pocket search around to find delivery company who will take items with lithium batteries and arrange everything pay nearly ten pounds for it im done with amazon i beleive cause Jeff bezo got caught cheating on hes wife lost all that money they don’t care about giving right shopping experience better of sticking to companies like Argos”

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Posted 5 years ago

“do not recommend Their was a time when I thought amazon customer and whole shopping experience was very good helpful staff but over the last two years their customer is very unhelpful they just basically copy past pre scripted replies and don’t actually reply fully to your actual query or problem received faulty wireless charger for phone stopped working as it has lithium batteries in it local post office Royal Mail will not take it now what amazon wants me to do is ! Pay out of my own pocket search around to find delivery company who will take items with lithium batteries and arrange everything pay nearly ten pounds for it im done with amazon i beleive cause Jeff bezo got caught cheating on hes wife lost all that money they don’t care about giving right shopping experience better of sticking to companies like Argos”

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Posted 5 years ago

“Rubbish service, lies about delivery of orders and refunds can take forever but they are quick to take your money. Appalling customer service and even poorer quality goods.”

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Posted 5 years ago

“Dreadful service, appalled by lack of delivery of orders. Excuses and lies about delivery dates, poor communication and goods are not worth the money. Avoid at all costs Absolute rubbish”

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Posted 5 years ago

“Yes I got my parcels but the 2 drivers total egnored me and just threw items in my arms ,consequently I dropped them,can't they speak English .”

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Posted 5 years ago

“I ordered a T shirt from Smarty Pants via Amazon Prime, and the T shirt was at least one size too big and made of extremly poor material. Smarty pants initially said I could return the T shirt, but at my own cost. When I queried them about this, Smarty Pants then said I couldn`t return the T shirt since it had been made to measure. When I reminded Smarty Pants the T shirt had never been made to measure ( or it would not have been at least one size too big), they then said I could return it, but only if I paid for the postage. When I tried to write an honest review giving an accurate account of my experience of Smarty Pants on Amazon (whom I had purchased the T shirt from via Amazon Prime) they refused to print my review, and blocked me from writing any reviews about my experience of Smarty Pants T shirt/ appalling customer service. Although I`ve asked Amazon to give me an explanation for the above, they have refused to get back to me?! One can only assume that Amazon do not wish any negative reviews about companies such as Smarty Pants from whom they are making a sizeable profit by selling their T shirts etc via Amazon prime. In future I will be very cautious about any positive reviews I read on Amazon who seem to be reluctant to print honest negative reviews such as mines, so as not to deplete the profit they make out of companies such as Smarty Pants!”

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Posted 5 years ago

“Been waiting all day yesterday for my parcel to arrive and now been told it might arrive today. Waste of time and my daughter's surprise has been ruined! Amazon make it very difficult for customers to contact them to get a genuine answer. At least give me an answer if my parcel will arrive today I can cancel if it wont or I'll end up waiting at home all day when I've got other things to do. Not the first time this has happened either.”

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Posted 5 years ago

“Poor user experience and very difficult to update new credit card. Managing the Account details is difficult and confusing. Mobile App is awful and had to use desktop to do what I needed.”

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Posted 5 years ago

“Horrible service. Had a package sent to Oxford. Was never able to retrieve the package because was Headington hub was closing and package could not be retrieved. Have spent days trying to correct problem. Have been getting the runaround. Was told the only solution was to give me a credit and requested that I reorder. Never want to deal with amazon uk again. A terrible service!!! Beware.”

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Posted 5 years ago

“I do not know what is going on with them, they did not bother to deliver a huge package at my flat number because obviously they were bored even to use the elevator and they left it in the reception. I am pregnant, my husband was at work and I had to wait for a neighbour to help me with the package. When we explicitly say a flat number we have a reason to do so. Terrible service.”

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Posted 5 years ago

“Absolutely horrible experience. Avoid Absolutely horrible experience. Have placed order Marc Jacobs glasses WHITE WHITE WHITE !!!!! And did receive red ?! Completely different model , have contacted customer service , nothing they can do !!! No replacement offered as they out off stock , when I placed order they they clearly been in stock . Offered 5 £ off as a credit , won’t be using them again . They do claim 85 % accuracy in they orders , I don’t think so !!!”

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Posted 5 years ago

“Hi I bought a shower from amazon that is from your shop, it says 1 day delivery prime amazon, I have been waiting 4 days I stayed in all day Monday and all day Tuesday the company they use Hermes said they attempted delivery which is a lie because I am waiting for my product all day and no attempt was there to deliver or I would have it now, I need this shower as my plumber is going to install for me as I have a date set, if I don’t get today I will cancel my order you will lose money and a customer, can you get onto amazon or helmes for me to get my order delivered today as I am on my house all day today waiting for my order I am very angry with amazon as this is unprofessional they say 1 day delivery so why am I waiting 4 days”

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Posted 5 years ago

“i have not ever ask to get prime deliver.they charged it. its a trick DODGE business.”

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Posted 5 years ago

“I’ve had a very bad experience with amazon customer service. I’ve purchased google play cards on amazon, it was hacked and I couldn’t redeem it as it was already used!! One candidate at Amazon customer service promised to refund me all the money between 5-7days but they never did! They wasted my time for 2 weeks to do their investigation. Every time I get in touch, they’d promised to get in touch within 24H but it took days! I’ve requested a call from them this morning, as they’ve promised someone will be in touch shortly, no one did and I had to call them by the end of the day! Their decision was (these cards were redeemed “obviously they don’t care who redeemed it” and I am not entitled of a refund) and I had to contact google again to request a refund! Their advice was to get in touch with my bank and request a chargeback, what a joke”

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Posted 5 years ago

“Horrible customer service.No one seems to know what is going on. They are very slow with getting items together and sending them to you. Half my order is missing and I keep getting customer service reps passing me on to others who seem like they know nothing.”

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Posted 5 years ago

“Dreadful customer service: staff are rude, lazy and incompetent. Voting with my feet.”

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Posted 5 years ago

“Ordered item from amazon that was claimed to be brand new and high quality. Item came and was clearly second hand and worn out. Tried to leave a review and amazon blocked it. Seems you cannot leave a bad review. The following is the reply i got. " Thank you for submitting a customer review. Thank you for submitting a customer review on Amazon. After carefully reviewing your submission, your review could not be posted to the website. While we appreciate your time and comments, reviews must adhere to the following guidelines: Amazon Community Guidelines " Here is the review i left. " from An***** on 11 February 2020 New item ordered and second hand worn out item received. When I order from Amazon I expect to receive a new item that is fit for purpose. This arrived today and is clearly a second hand item that has plenty of wear on it. Do not trust this seller. " This is the item and seller. MIG Wire Feed Roller Drive Wheel Feeder V KNURLED Guide Welding 0.6/0.8/1.0mm (0.6/0.8-30mm V) by Static Arc”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Amazon UK Reviews