Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They always have what i'm looking for”

Helpful Report

Posted 6 years ago

“Love the way I can browse for everything even though not all are allowed to be shipped internationally. Shipping speed has definitely improved over the years. But I think the returns should be allowed to be done seamlessly (ie provide the bag or paper or sticker). would have made it a better experience!”

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Posted 6 years ago

“Good connection from buyer to seller, and great customer care.”

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Posted 6 years ago

“Was happy with how quickly order was processed and delivered to me”

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Posted 6 years ago

“easy to do shopping and quality”

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Posted 6 years ago

“Getting a better night sleep. Means I am more refreshed in the morning.”

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Posted 6 years ago

“Plenty of good product to buy and quick delivering too”

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Posted 6 years ago

“My order was in 2 days with me. Really fast and cheap.”

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Posted 6 years ago

“ordered hand grips Three Days Later arrived excellent service”

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Posted 6 years ago

“Very trustworyhy application.. all the products are very good”

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Posted 6 years ago

“Easy, simple shopping”

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Posted 6 years ago

“They made me happy when I received my merchandise on time.”

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Posted 6 years ago

“Fast service and delivery with Amazon, really useful to use this service as i know this will always be delivered even if i'm not at home!”

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Posted 6 years ago

“Fast pace service and they make me feel like I'm gonna have a great time”

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Posted 6 years ago

“Fast pace service and they make me feel like I'm gonna have a great time”

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Posted 6 years ago

“Great website. You can find almost everything you wish. Be sure you know what prime membership is before you start it.”

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Posted 7 years ago

“Good selection and fast delivery”

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Posted 7 years ago

“Fast delivery and goods as described. Very competitive prices. All good.”

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Posted 7 years ago

“Proficiency”

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Posted 7 years ago

“Amazon are great, speedy and reliable. Also their customer service support is excellent. I would say 5/5 if only they would be leaner with packaging- send smallest box possible, cohort orders together and remove all use of plastic and polystyrene”

Helpful Report

Posted 7 years ago

Amazon UK is rated 4.7 based on 13,402 reviews