Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every thing I have ordered as arrived before or on time.I am pleased to use Amazon at all times.”

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Posted 2 years ago

“Parcel comes on time always”

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Posted 2 years ago

“Never had any issues with purchasing or returns”

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Posted 2 years ago

“customer service excellent everyone is so polite. This is my main shopping point now.”

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Posted 2 years ago

“I use amazon fire stick and had problems a short while ago. I managed to get on to their customer service and the problem was resolved in ultra quick time. Really good service”

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Posted 2 years ago

“Everything from searching for products, ordering and delivery service is outstanding. Never had any bad experience so far.”

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Posted 2 years ago

“Easy to understand fast and efficient wide range of profits and hassle free delivery and returns”

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Posted 2 years ago

“really good selection of products with manny really good prices”

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Posted 2 years ago

“They deliver so quickly”

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Posted 2 years ago

“Extremely good service for delivery, customer service and queries etc”

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Posted 2 years ago

“Brilliant service & quick delivery thanks”

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Posted 2 years ago

“Quick and easy”

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Posted 2 years ago

“Been a customer for many years and cannot fault the service.”

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Posted 2 years ago

“no matter what i want i can be sure amazon will have it and at an affordable price”

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Posted 2 years ago

“Don’t know what I would do without Amazon they are great”

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Posted 2 years ago

“First class service everytime”

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Posted 2 years ago

“Great company loads of choi es to acquire products never disappointed”

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Posted 2 years ago

“A quick, honest and reliable company.”

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Posted 2 years ago

“Buying best deals I found in my car insurance company in London.”

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Posted 2 years ago

“Saves time and money ,Amazon got most items I'm looking for ,and gets here quicker than going shopping around.”

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Posted 2 years ago

Amazon UK is rated 4.7 based on 13,402 reviews