Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very rarely do I have any sort of problem with goods purchased from Amazon. If I do, then their telephone support is excellent. Money refunded quickly, if necessary. Fast returns process, which I rarely need to use.”

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Posted 2 years ago

“Very good quality products and return policies”

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Posted 2 years ago

“Excellent service and prices - the best”

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Posted 2 years ago

“VERY GOOD”

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Posted 2 years ago

“Very good my order always come on time good delivery good product good customer service”

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Posted 2 years ago

“Have purchased more items can I care to remember first class service does what it said in the tin”

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Posted 2 years ago

“Excellent customer service.Quality products at the right price.”

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Posted 2 years ago

“I love it:)”

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Posted 2 years ago

“All parcels are being delivered on time.”

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Posted 3 years ago

“QUICK IN RESPONSE TO CUSTOMER NEEDS.”

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Posted 3 years ago

“Excellent service throughout, communication very good, staff very helpful, up to date of placing your order from start to finish A++++”

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Posted 3 years ago

“Building a pc getting every part from amazon. living on Ireland and everything was sent within 3 days very good service”

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Posted 3 years ago

“Love amazon, fast delivery, great service https://amzn.to/3DXmEl7”

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Posted 3 years ago

“The easiest way to shop! Always able to find exactly what I'm looking for. Not always at the cheapest price but often with free postage or recommended cheaper products. Returning items is made easy. Customer service colleagues are excellent and do whatever they can, within reason, to resolve any issues. Amazon have got it right! Lots of other online sellers could learn a lot from their approach.”

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Posted 3 years ago

“Always deliver on time . Prime membership works like magic Thanks Amazon”

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Posted 3 years ago

“I use amazon everyday for orders business items large and small and they have never let me down with Prime i also use it to listen to great music and stations”

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Posted 3 years ago

“Great service delivery and competitive prices”

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Posted 3 years ago

“Was very good Tesco give me the good price insurance”

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Posted 3 years ago

“Brilliant service excellent app good deals”

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Posted 3 years ago

“Good company lots of products and competitive prices Fast delivery”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,402 reviews