Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Big scammers with taking money second time from my account, without any permission, than returning it after 5-7 days. Who gives you right to take money second time, when it is already payed.”

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Posted 3 years ago

“I buy a lot from Amazon, I find they have good prices, good value, speedy delivery and are very fair. What more can you ask!”

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Posted 3 years ago

“excellent customer service and delivery of items but goods can be purchased cheaper on other websites”

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Posted 3 years ago

“Very competitive prices and next day free delivery if you take Amazon Prime, a guaranteed next day delivery 🚚 is brilliant if you run short of something to complete a hob”

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Posted 3 years ago

“This is a great site, really useful and easy to use, good for tracking your items. I love it.”

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Posted 3 years ago

“My order was never delivered.”

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Posted 3 years ago

“Disgracefull company, no regard for customer whatsoever AVOID this company at all costs they take your money and then give you lame excuses after lame excuses for why your goods are late or not what you otdeted and in one chat the customer support agent ran away from our chat DISGUSTING”

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Posted 3 years ago

“I returned a phone back to Amazon UK. I had proof of posting. Amazon UK claimed they received the box and accessories but no phone. The Post Office weighed the return at 585grams. I have the proof of return. An empty box as Amazon claims they received weighs about 150 grams. I am a trustworthy, honest professional man yet Amazon UK won't enter any dialogue with me except to say return the phone. I did return the phone . Something seriously has happened at the returns end at Amazon UK but they won't investigate nor of course refund my money. I am thoroughly upset that this company that I've been loyal towards for many years treated my like a common thief. I've never experienced such negative Customer Service from a major company then I have with Amazon UK.”

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Posted 3 years ago

“Always great experience”

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Posted 3 years ago

“Love Amazon easy search but not always the cheapest but good bench mark to start”

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Posted 3 years ago

“I have relied on Amazon a lot for regular subscriptions of vitamins & products I need but they have become a lifeline whitest shielding during the recent crisis. Deliveries are prompt & considerate. Thanks.”

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Posted 3 years ago

“I have had a relatively positive experience but there had been times when my items were misplaced especially when requested to ship them abroad to friends and family. Having said that, on the whole a satisfactory service but there is a room for improvement.”

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Posted 3 years ago

“A warning to all U.K. consumers. Do not purchase products from Amazon.co.uk unless you are certain that you purchase from “real” British businesses. The “invasion” of U.K’s retail industry began since 2012, as of 2021 there are more than 60,000 foreign businesses operating and selling to the British public. The products they offer on Amazon fundamentally breach British safety standards, all these sellers operate under the “umbrella” of Amazon.co.uk and eBay These foreign sellers pay Amazon.co.uk and eBay up to or more than 17% of their sales, this is an enormous income for Amazon.co.uk and eBay, actually this is the main Amazon income and is the seller fees who made Amazon and Jeff Bezos the richest man.... Amazon does not care of your safety, so please care for your self, purchase from real British businesses, or learn the hard way.”

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Posted 3 years ago

“Used to have Prime. When I cancelled online, it stated everything went through ok. Then still got charged. Had to download the app, to contact a real person. Who did resolve it. But it was an inconvenience. I then had to uninstall the app, as Amazon doesn't understand that I want to buy items in the U.K & U.S.A. I have to visit each site separately to get the full range, with relevant costings. Prime also only works in the country of origin only. So I couldn't use it in the U.S.A or vice versa. Generally a poor level of customer satisfaction.”

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Posted 3 years ago

“It is a really good place to shop as it gives you a lot of options”

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Posted 3 years ago

“Had an amazing selection of products and has good filters so I was able to get what I was looking for and I have now downloaded the app”

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Posted 3 years ago

“Very reliable service and plenty of affordable goods available online and delivered to your door step. Saves the hassle of running around from shop to shop looking for deals. Great deals are readily available on Amazon UK”

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Posted 3 years ago

“Great service fast delivery great price”

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Posted 3 years ago

“Same day delivery’s if not next if in stock and if not within a wk”

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Posted 3 years ago

“Very compact and easy to use with all the sockets needed.”

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Posted 3 years ago

Amazon UK is rated 4.7 based on 13,323 reviews