Amazon UK Reviews

Name: Amazon UK
Rating: 4.67

4.7 Rating 13,323 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Amazon UK 1 star review on 15th July 2024

C F

Amazon UK 1 star review on 3rd June 2024

Amazon UK 1 star review on 16th May 2024

Khan Choudhury

Amazon UK 1 star review on 13th December 2023

Juliana

Anonymous

Anonymous // 01/01/2019

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“Trash Don't recommend”

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Posted 5 years ago

“absolutely shocking! i ordered 16 new books to sell. they didn't come on time, simply appalled. >:(”

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Posted 5 years ago

“Have always loved amazon but started to use less because they don’t offer the best cash-back deals compared to other retailers. Hope that changes as it certainly puts me off any large purchases”

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Posted 5 years ago

“Very fast shipping, always on time and easy to compare prices”

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Posted 5 years ago

“Amazing company how fast you can get a delivery is unbelievable always use this firm and always will good effort lads keep up the good work”

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Posted 5 years ago

“testggggggg”

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Posted 5 years ago

“Love this company, can get things cheeper as have excellent choice and free delivery on lots of products. Never had a problem with them and they keep me informed of delivery”

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Posted 5 years ago

“Easy to order, fast delivery”

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Posted 5 years ago

“I called up Amazon quite rightly annoyed as I had purchased an item and paid for same day delivery. That evening I get a notification to say delivery was attempted and it will be rescheduled for the next working day - nobody knocked at the door or rang the bell, I was in the whole time and no attempted delivery note was left. However... upon calling up amazon they answered my call quickly, dealt with my issue quickly, refunded my delivery fee and after trying to get the driver to redeliver the same day, had to settle for a rescheduled delivery the following day before 9:30am, so I must say although not best pleased with the driver, customer service get a 10/10 from me.”

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Posted 5 years ago

“Not very happy with Amazon, a lot of things on the amazon shopping site are cheap chinese items that can be found cheaper on Ebay, If you use the prime service you'll find that all the items covered are by Amazon's Prime "free delivery" are actually slightly more expensive than the same items that are not covered by Prime. My wife has been a Prime customer for several years, someone stole her Amazon log in details and opened another Prime account which my wife was charged almost £80 for and when she tried to sort it out with Amazon they said they couldn't help and told her to speak with her bank. She is now in the process of trying to claim this money back from Amazon and when she has done so, my wife will be cancelling her Amazon account.”

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Posted 5 years ago

“Always quality service”

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Posted 5 years ago

“great place to read reviews so you know what your buying and usually great prices”

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Posted 5 years ago

“Always get my deliveries on time. I’m able to order at great speed and ease.”

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Posted 5 years ago

“Order from them alot they are always on time and you can track you orders. I also have kindle reading books and that saves me a lot of money as I like to read alot.”

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Posted 5 years ago

“ordered rattan vegetable planter. Absolutely brilliant service. Arrived next day, well packaged and perfect for the job. Exactly as described. Couldn't be better. Fully recommend”

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Posted 5 years ago

“I have never been disappointed and I can always find everything I need, and it's always delivered to me according to the agreement.”

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Posted 5 years ago

“Second to none with customer service, all companies should strive for this excellence!”

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Posted 5 years ago

“I have prime with amazon always deliver on time brilliant service and products”

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Posted 5 years ago

“excellent service delivered when said they would”

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Posted 5 years ago

“Poor it was really disappointing as a birthday present charging more than the original product from the site”

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Posted 5 years ago

Amazon UK is rated 4.7 based on 13,323 reviews