Amazon UK Reviews

Name: Amazon UK
Rating: 4.66

4.7 Rating 13,402 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,402 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 3 star review on 5th April 2025

Tamy

Amazon UK 1 star review on 24th March 2025

Barbara

Amazon UK 4 star review on 2nd November 2024

Anonymous

Amazon UK 1 star review on 16th September 2024

Lina

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Large selection, easy to buy and quick delivery.”

Helpful Report

Posted 20 hours ago

“Order today get it tomorrow, what more could you ask for, Amazon Prime is the best service you can get, Keep up the great work.”

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Posted 1 week ago

“Always shopping here most the time accurate but some have come short but due to my own misread than site”

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Posted 1 week ago

“Very reliable site and trustworthy and everything is accurate”

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Posted 1 week ago

“Excellent at all levels. Great comparison of products. Attentive customer service. They’re big….and still committed.”

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Posted 1 week ago

“Always there when I need them. I just bought a last minute gift for a relative that lives miles away. When it’s difficult to travel to see them it’s so easy to order via Amazon and have it delivered. Anything is possible even gift wrapping and personal messsge. Brilliant.”

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Posted 2 weeks ago

“Fast reliable & hard working staff from warehouse to delivery drivers, and always at a good price.10/10.”

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Posted 2 weeks ago

“Nothing but good from them, sorts out all issues I ever had. Been w them 5 years”

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Posted 3 weeks ago

“Great service standards!”

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Posted 3 weeks ago

“Quick delivery and always great service.”

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Posted 4 weeks ago

“Pretty much always find what I want at reasonable price. You do need to check elsewhere but generally it saves having to spend money on petrol and parking and item with prime delivery might be cheaper or same price as shops. Easy returns also and refund made as soon as you return to a collection point.”

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Posted 1 month ago

“Love amazon it is my first point of call to shop Easy to use and products come quickly with prime delivery”

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Posted 1 month ago

“The best reliable place to be. All the items I have purchased are excellent value.”

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Posted 1 month ago

“Always has what I’m after. Good comparisons.”

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Posted 1 month ago

“Very good”

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Posted 1 month ago

“Always I had best experience.”

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Posted 1 month ago

“Easy to order with an excellent selection of products on offer.Nest day delivery. If a product needs to be returned this is a quick and easy process with no hassle money back guarantee.”

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Posted 1 month ago

“Great value for money, quick delivery always notified, never shop with any one else”

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Posted 1 month ago

“I have been an Amazon Customer for many years and still a customer. I find Amazon’s Customer service to be one of the best. They are always willing to help and resolve any issue you present to them. This includes problems with their sellers, products delivery and returns.”

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Posted 2 months ago

“Great service, no problems returning stuff, Lovely to have a shopping option when not up to going out!”

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Posted 2 months ago

Amazon UK is rated 4.7 based on 13,402 reviews