Amazon Reviews

Name: Amazon
Rating: 4.64

4.6 Rating 1,386 Reviews

92 %

of reviewers recommend Amazon

Company Reviews

Questions

Metrics

4.6

Based on 1,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a Hob sparking unit from them, It was faulty. Complete waste of time and money. I could not even rate them.”

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Posted 6 years ago

“They have slots to pay”

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Posted 6 years ago

“Regular Amazon customer in France, I have ordered tens of goods. Recently had a bad experience with a seller called Certeo who after making a pricing mistake offered very poor commercial gesture. They then tried to frighten me as I was trying to find a better workaround. Lucily, Amazon customer care assisted me.”

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Posted 6 years ago

“It really annoys me how Amazon purchases always default to be Amazon Prime leaving you to hunt around for the small opt-out icon. It is very misleading and should NOT be allowed.”

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Posted 6 years ago

“Amazon is a fraud once i order two lipo batteres and my parcel never arrived never refund me or even replayed to my messages i am done with amazon lesson learnt”

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Posted 6 years ago

“Terrible Service they lost two of my orders of the same item . Took my money then made me wait two weeks for a refund . I will never use Amazon again .”

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Posted 6 years ago

“Bought a Mac Pro and 4 yea square trader extended warranty. The laptop malfunctioned after 8 months. Called Amazon a few times and they did not help or do anything. And its impossible to reach square trade. Took the laptop to Apple and they replaced it with New since it was still under manufacturers warranty. I bought Apple care from Apple and would never buy an expensive product or warranty from Amazon.”

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Posted 6 years ago

“This company is rubbish. I recently bought a camera memory card and, apart from the fact that I was charged nearly £5 for p. and p., it arrived as a parcel that was too large for my Post Office approved letter box. Luckily I was in. All that was needed was a standard sized envelope with a First Class stamp. What a waste of packaging, not to mention my money. Amazon you are stupid.”

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Posted 6 years ago

“I bought shoes but size description is not correct . Am not happy plus not enough time to return it”

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Posted 6 years ago

“My product was on time and has never failed very affordable.”

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Posted 6 years ago

“Not at all happy. Goods received damaged. Poor packaging.. Took weeks to get a refund, with the help of Amazon.”

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Posted 6 years ago

“We are unhappy over the lack of communication from Amazon over their Prime service not processing a fan order [ during this summer's heatwave!]. It never arrived and yet they said we'd returned it!”

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Posted 6 years ago

“Money taken out of my bank account for Amazon Prime when I never signed up for it. Asked for an explanation as to why and I still haven't had a response although I am supposed to be getting my money back.”

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Posted 6 years ago

“After a day the products started to tear up and did not come on the day so following the order was a waste of time but other orders were okay”

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Posted 6 years ago

“Outside of the US? Do not rely on Amazon(.com) to support your transaction all the way through to delivery! This 1 star doesn't represent the item in any way, because I didn't receive it! After receiving the delivery slip through the door by Yodel (of all people) stating it had been left in a safe place, but failed to specify where, I went through a two week back and forth with Amazon about where my item was. They couldn't (or wouldn't) provide the details of the delivery or be bothered to investigate Yodel properly to find out where my parcel had gone. In the end they they said would refund me if I provided a crime report, however my report was refused by my local police department due to the item failing to be delivered. My country's laws state that as the item wasn't received it cannot be classed as potentially stolen therefore no crime occurred. But Amazon seems to think they're above such laws and had the audacity to blame me for the failure of delivery, churning the same old statement about their terms and conditions to me over and over again that once an item has been "delivered" it becomes my responsibility. I'm pretty sure the onus is on them to actually use a half decent and competent courier service when handling such expensive goods. First and last item I will attempt to purchase with Amazon.com as a UK buyer, and pretty sure I'll avoid buying such high value items with Amazon in general in future. F**K YOU, Amazon.”

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Posted 6 years ago

“I buy books on amazon, but I made a mistake of signing on to prime @ £7.99 per month, when I found out I was paying this monthly payment to buy a book ' say @ £2.00 it dawned on me I was paying £9.99p, so I got my bank to stop the payment of £7.99p,, then amazon stopped all my future purchases, this is a con!!!, customer services said they would put it right but still cannot get a book to download to my kindle, my bank has put it right at there end, but still no joy, I was going to buy new kindle but not now”

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Posted 7 years ago

“Sad lamp not working. The would send a replacement , The refused to help in anyway. They said they destroyed the lamp which was in working order. No compensation or contact made to my e mails.”

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Posted 7 years ago

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Posted 7 years ago

“Bought a couple of items from them but could not get them to take defective items back. All they wanted to do was try and get me to join this prime membership and now I'm stuck with two items that are junk and my money is gone forever.”

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Posted 7 years ago

Amazon is rated 4.6 based on 1,386 reviews