Amazon Reviews

Name: Amazon
Rating: 4.64

4.6 Rating 1,386 Reviews

92 %

of reviewers recommend Amazon

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Metrics

4.6

Based on 1,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Live Chat, Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

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Posted 2 months ago

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Posted 4 months ago

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Posted 4 months ago

“Tracking ID AB7638054. When I contact the customer representative, he says wait 1 month and if it doesn't come, we will take care of you. I have a slogan suggestion for you ‘Place your order, even if your cargo does not arrive’”

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Posted 7 months ago

“BUYERS BEWARE! Ordered car shade & received but wouldn't fit our car even though was supposed to be for our car. Contacted amazon & we did EVERYTHING they told us to do to send shades back. Gave us a refund then charged us again saying they never received shades although we did exactly what they told us to do to send shade back! Cancelled our membership to amazon & are planning on filing charges through our credit card company! Will NEVER buy through amazon again!”

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Posted 10 months ago

“I ordered food from Amazon on several occasions to which my food was delivered reeking of cigarette smoke. This is quite disgusting not to mention nasty. It appears that their delivery drivers who deliver food to customers are smoking in their cars on top of customers food delivered from amazon fresh. I have reported It to them several times and things never change, the situation remains the same. This has happened to me quite a number of times. I can always smell cigarette smoke all over my food quite strongly. I am spending my money each time, and should be able to expect better service than this. The service is totally unacceptable.”

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Posted 1 year ago

“Received only half of my Amazon order, and what I received was not only defected, but the case it came in for cracked. I contacted Amazon for a return label and they said I had to take it to a UPS store, we don’t have a UPS store. We have UPS access points and UPS drop off mailboxes. They said that that is not what they wanted to do. Then they sent me a label that said they would deduct seven dollars from my refund for UPS to pick it up! Why would I pay seven dollars for an order that was not fulfilled? They have a really going down hill and if there was less than one star, I would give it. Greed once again strikes to the consumer. Horrible, inexperienced representatives and I called four different times hoping to get one that had some knowledge. Amazon will be next on the list to go out of business right next to Netflix. You can’t treat customers like this and expect us to return. * I didn’t even receive my order and what I received was defected, didn’t even work! They shouldn’t make it so hard for us to send their wrong sent items back to them. USPS comes to every single door six days a week with scanner in hand and they make it to where only UPS is in their logistic returns. That’s wrong on so many levels.”

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Posted 1 year ago

“I placed an order (112-7592070-6553803) on June 6th, but decided to cancel it soon, so I wrote to Amazon customer service and asked to cancel this order, but received a reply that when they ship a package, I would be able to cancel it. After the order was shipped, I found that there was no cancel button, and wrote again and received a response that Amazon cannot cancel this shipment, so I have to wait for it to be delivered and they can issue a refund without sending it back. The worst part is, that I did not receive this package, I think it was delivered to the wrong place and someone unknown signed it, so now they refuse to send a replacement or refund. Do not order from Amazon. Terrible customer service and they won't refund you in the case they fail to deliver you the item you purchased. If I could give less than a 1 star, I would.”

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Posted 1 year ago

“Too bad service”

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Posted 2 years ago

“I-m only giving 1 star because there isn't a way to give less. I returned a product and should have a $51.96 refund but, i recieved the money on a gift card. Don't know why amazon thinks they can do whatever they want with my money. Closing my account!!!”

Helpful Report

Posted 2 years ago

“this is a crock of bull when I do get my order corrected I will not buy anything else on amazon! you make a mistake on your order and you have to wait receive and send it back and just ties your money up too long when I order something I always am able to contact shipper and have it deverted so I can change the order but not with amazon I don't do business like that!!! amazon make good on this order cause you will never see another order from me!”

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Posted 2 years ago

“Can't get a return number as it wont save the post office I want to use”

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Posted 3 years ago

“I have ordered new graphics card on Amazon. The package I received contained a completely different graphics card, on top of that it had signs of usage with dust on the fans and scratches on the frame. The mailing box was sealed without any signs of being opened, however the box of the graphics card itself came without any safety wrap or seals. After that I have left a review of the product on Amazon and attached photos of the used graphics card. Then I contacted customer service and followed their instructions. They told me to send the graphics card back to Amazon. Upon receiving the graphics card I was told that I won’t get the money back because it was a different card. However, I don’t have another card, I returned the only card sent to me by Amazon. I was refused a refund and the card I’ve returned was disposed. Our family are regular customers at Amazon. Out of all the purchases we haven’t returned anything except this graphics card. Customer service can't help me. No money, no graphics card.”

Amazon 1 star review on 3rd December 2021

Helpful Report

Posted 3 years ago

“On May 8, 2021 I had placed an order for Kimera Koffee Original Blend - Organic Ground Coffee Infused with Essential Brain Vitamins (12oz), Rich, Organic Coffee Beans with Cognitive Enhancers to Boost Energy Levels, Brain Function, Memory, Focus, and Athletic Performance on amazon.com which costed total $21.95. The ORDER # 111-5969958-1145868 and Tracking ID: TBA055404891404 On May 10 the order was confirmed to have been delivered by amazon. However upon inspection of my packages I noticed that my order had never arrived. Around that time I immediately contacted amazon on regards to this issue further inform them that my order never arrived. Amazon stated me wait 48 hours until Tuesday May 11 2021 see whether the item had arrived or not. On Tuesday May 10 I again contacted amazon inform them that my item never arrived and that I am would like request a refund. Amazon denied my request and stated for me wait again another 48 hours until my package arrives. The package was reported missing and or not delivered. Since then amazon never conducted investigation on regards to this issue and stated that they are not held liable for missing and or non-delivered orders. If I don’t receive compensation for this loss I will further escalate this issue within arbitration court for breach of contract. Julio”

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Posted 3 years ago

“I am cutting down drastically on buying from amazon because of the delivery/ duty charges. order something and it'll cost you double to be delivered. Ordred a lens filter WHICH I DID NOT order, It cost me nearly £15 to post it back. This is criminal, BE WARNED !! P.S. A LENS FILTER WAS DELIVERED WITH THE PACKAGE SLICED OPEN AND THER DROPPING OUT, THE DRIVER HAD JUST STUCK IT BACK IN. ATROSCIOUS.”

Helpful Report

Posted 4 years ago

Amazon is rated 4.6 based on 1,386 reviews