American Soda Reviews

Name: American Soda
Rating: 4.07

4.1 Rating 2,148 Reviews

76 %

of reviewers recommend American Soda

4.1

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

Write Your review

Tell us how American Soda made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

American Soda 5 star review on 28th October 2024

Edwards Norton

American Soda 5 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Courier left my order outside in the rain and the order was unusable. Contacted customer support expecting an apology and a replacement but ended up in a long email exchange, had to send pictures as evidence and then support said they hadn't received pictures so had to resend several times and to different emails. In the end I opened a PayPal dispute to get a refund. Very disappointing service and a tremendous hassle for an order that cost £8. Can't recommend the company and can't rate the product because it was unusable.”

Helpful Report

Posted 9 years ago

“Most of my items where out of date. Will never purchase from this company again.”

Helpful Report

Posted 9 years ago

“Sorry I can't give a feedback because my order hasn't arrive yet. It's been a week already. It says 3 working days”

Helpful Report

Posted 9 years ago

“Up to this very day, I never received any of the ordered goods. Neither did I get any response to my e-mail. Everything has been paid in advance, so if this is American Soda's customers policiy, that is more than poor. Still waiting for an answer, Yours, sincerely, A. Reinecker Shipment # 200020229 for Order # 500025718”

Helpful Report

Posted 9 years ago

“I dont have my package.i dont know where is it. You not answear my e-mai Dont have my money back I never order again by you Thanks”

Helpful Report

Posted 9 years ago

“We haven't received the goods yet!!!!!!! Please could someone let me know what the problem is ?”

Helpful Report

Posted 9 years ago

“I received the sweets and they were broken with ripped packaging, and the drink I ordered leaked everywhere had to throw most of it away... some of the stuff was just about in date... awful, waste of money. I probably wont even get a refund or replacement because I chucked the stuff out. Won't be buying from this site again that's for sure!”

Helpful Report

Posted 9 years ago

We are very sorry to hear this. Please call our customer care team on 0161 359 3655 and we'll sort this out for you.

Posted 9 years ago

“Order did not arrive! Take care, if you order from outside of UK!”

Helpful Report

Posted 9 years ago

We are sorry to hear this. Please email customercare@americansoda.co.uk and we will sort this out for you.

Posted 9 years ago

“My order did not turn up.”

Helpful Report

Posted 9 years ago

Hi Lewis. We are very sorry to hear this. One of our team will be in touch to sort this out.

Posted 9 years ago

“The Online order and payment goes very well. But we didn't receive the goods. We did not receive any answer of my mail.”

Helpful Report

Posted 9 years ago

Hi Antonio. We're sorry you haven't received your order and that we've missed your emails. One of our team will be in touch to sort this out.

Posted 9 years ago

“Put an order in, paid for it then got a refund a week later, no email to say why I received the refund. Checked stock and the product was still in stock.”

Helpful Report

Posted 9 years ago

Hi Graham. That is strange and not our normal practice. One of our team will be in touch.

Posted 9 years ago

“No delivery!!! You write you delivere in a few days. Till today nothing is delivered! I ask you where are my delivery is, no answer.”

Helpful Report

Posted 9 years ago

“Order never received. Whole process seems confused with option to vary choice. We placed a simple order for some jelly beans. All we have heard is this request for feedback. Not impressed.”

Helpful Report

Posted 9 years ago

“I did not recieve my package from these at all even though I paid for next day delivery, emails and rung several times with no reply. Am now having to go to trading standards to get my money back! Terrible!”

Helpful Report

Posted 9 years ago

Hi Reece. We are sorry to hear about your package not turning up. Please call us on 0161 359 3655 between 9-4pm, Monday to Thursday and we will sort this out for you.

Posted 9 years ago

“My queations were not answered. I've Not get my sweets till totay!”

Helpful Report

Posted 9 years ago

“I dare you to post this on your site. Sirs, I placed an order, No 400086732 on your site on 23 December 2015 at 13:23:37 GMT for two items. I paid for next day delivery. You took payment for the goods, A contract had been made between us. You broke that contract. Let me explain. The delivery arrived the next day containing only one item. I logged on to my account to find that you had left a message there telling me that you couldn't supply the goods ordered but that I should not panic... Why didn't you tell me that you couldn't fulfill my order before taking payment? Why didn't you give me the opportunity to change my order to one that you could fulfill and deliver with next day delivery? I am very angry about this. You put me in a very difficult and embarrassing position and still have the money I paid you for the unfulfilled part of this order. This is very bad practice on your part. It is a shockingly poor level of customer service. I expect you to repay me the money for the unfulfilled part of the order immediately. I also expect a substantial level of compensation for the trouble you have put me to, say, the full value of the order including delivery. I expect your expeditious reply. Dave Brewer. Sent 30 December no response yet! Now 4/1/2016 - Happy New Year - and no response! Ah a response: "Hello, I’m very sorry to hear that you were missing an item from your order! I have issued a refund for this to your payment method. Unfortunately sometimes when the site is very busy like before Christmas the stock levels can be incorrect, it may be that we had this available when you placed it into your basket however someone else was ordering at the same time and they placed the order before you securing the stock for themselves. We are unable to contact customers before shipping the parcel as we want you to receive the delivery on time. I hope you can accept our sincere apologies for any inconvenience caused. Kind Regards Melissa American Soda" Actually I don't accept your apology because I don't believe it to be sincere. If it were you would had offered me compensation for the effort I have put in bring this to your attention and the difficult and embarrassing position you left me. Any decent ordering system would either lock the stock records until the transaction is complete or recheck the stock records when the transaction is committed. As neither of these seem to true in the case of your ordering system, one can only conclude that it is a poor system and requires some attention. My advice to would be clients of American Soda is AVOID THEM LIKE THE PLAGUE.”

Helpful Report

Posted 9 years ago

“Good products at competitive prices but dreadful customer service. Received email to say that the product I wanted (for a christmas present) was back in stock, so placed order which went through. A few days later received email to say it was no longer in stock and my payment card would be refunded. Too late then to find alternative in time for christmas. This has happened to me twice. When emailing them to ask why this happens, questions were ignored. DONT SAY SOMETHING IS IN STOCK, ALLOW CUSTOMERS TO PLACE ORDER AND AFTER A FEW DAYS SAY ACTUALLY, ITS NOT IN STOCK! Delivery is also painfully slow. Such a shame.”

Helpful Report

Posted 9 years ago

We're very sorry about this, Ben. At extremely busy times our stock management system occasionally can't keep up. That's no excuse and we hate to disappoint. Please accept our sincere apologies.

Posted 9 years ago

“Food and drink out of date. Tried to email the seller a few times but they won't reply. Don't waste your money.”

Helpful Report

Posted 9 years ago

“This is my second time I ordered from your company and was disgusted with my parcel. The first time I received my parcel, it was excellent. The company made sure that everything was in perfect order and ensured that the items will not be damaged during the delivery process. But this year, was totally opposite! My parcel came in a massive box which was too big for the number of items I ordered and when I opened the box, although plastic packaging was intact but you instantly know that it was not well taken cared of during the delivery, the bottom of the box was wet and when I opened it saw the items as if it was thrown on the floor several times. But of course I emailed your company straight away regarding this matter but before the reply my additional arrived in the same manner. I did not have the time to send it back as this was a part of a planned gift giveaways to my English friends and colleagues. That is why this year, when they asked me where I got it from I just told them I will get it for them when I visit the U.S next year rather than they order through your company. I am an avid patron of American candies since I was a kid that is why I want my friends to enjoy it, too. But I think you need to reconsider your delivery company.”

Helpful Report

Posted 9 years ago

“Elevati costi di spedizione. Consegna nn rispettata entro i tempi previsti.”

Helpful Report

Posted 9 years ago

American Soda is rated 4.1 based on 2,148 reviews