American Soda Reviews

Name: American Soda
Rating: 4.08

4.1 Rating 2,147 Reviews

76 %

of reviewers recommend American Soda

4.1

Based on 2,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

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American Soda 5 star review on 28th October 2024

Edwards Norton

American Soda 5 star review on 22nd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order came quickly. I loved getting a taste of home. Site is great and the discount for black friday was too good to pass up. Just wish they still had A&W root beer.”

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Posted 9 years ago

“excellent speedy delivery service thankyou”

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Posted 9 years ago

“Excellent, Items arrived quickly well before expected date, will use them again or even travel to shop to purchase items again.”

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Posted 9 years ago

“Pretty poor customer service from my experience so far. I placed an order on 3rd December 2015, it is now the 10th and still no order arived. I have been given a tracking number but states that my order has be sitting idle in the couriers 'depot' for five days. American Soda have not given a personal or direct response to my complaint. Certainly no way to run a business when basic customer care is lacking.”

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Posted 9 years ago

Hi Stephen. Apologies for the delay in delivering your package. Please give us a call on 0161 359 3655 and we'll sort it out for you ASAP.

Posted 9 years ago

“Got everything I wanted but the boxed items were a bit bashed.”

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Posted 9 years ago

Hi Amy. Sorry to hear about the damage to your package. If any of the products were inedible then please give us a call on 0161 359 3655 and we'll sort it out for you.

Posted 9 years ago

“Fast, efficient,quality service. Great.”

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Posted 9 years ago

“Love apple jacks and cinnamon pop tarts ...so will use the site again Thanks for quick service James morris”

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Posted 9 years ago

“Everything arrived quickly and in good condition.”

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Posted 9 years ago

“Love this company, easy to order from and stuff always arrives quicker then suggested, brilliant :) the only tiny downside I've found is a lot of things recently have been out of stock, I've never been able to order pretzels as they're never in :/ but I do love the option "remind me when back in stock" fantastic thing to do if you're waiting for a particular item. Will order from again and again :)”

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Posted 9 years ago

“Very please with the items,yummy,well packed and speedy delivery”

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Posted 9 years ago

“Great service”

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Posted 9 years ago

“Great item all wrapped and under the Christmas tree”

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Posted 9 years ago

“Returning customer as I can never have too many Nutter Butters! My orders are always quickly dispatched and well-packed. The website is easy to navigate and I like the fact the stock levels are clearly displayed so you are never disappointed if something becomes out of stock after ordering. I highly recommend American Soda for any treats you might want. Thanks!”

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Posted 9 years ago

“I was saisfied with every order ACCEPT the last one ... still no information on it. I´ve sent an e-mail inquiring about it. C. Anton”

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Posted 9 years ago

Hi Charlene. Please call us on +44 161 359 3655 to speed things up. We WILL get your order to you. :)

Posted 9 years ago

“Good choice of products. Everything crammed into one box which ended up damaging products. 1 item missing”

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Posted 9 years ago

Hi Mark. Sorry to hear about this. Please call us on 0161 359 3655 and we will sort it out.

Posted 9 years ago

“It is great to be able to buy a variety of American food and drink in the UK. There should be more businesses selling goodies from other countries too. The service from American Soda is excellent and I have never had any problems with the deliveries or products. The only slight negative is that so many items are out of stock in the month before Christmas which is when I do most of my ordering as I like to have various treats for the family at that time. I would highly recommend American Soda for anyone who enjoys food/drink from USA.”

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Posted 9 years ago

“I have been using American Soda since the beginning - especially for diet A&W root beer which they can no longer sell. Good prices and prompt delivery but they have often got the order wrong. Missing items, completely wrong items, wrong quantities - I have had it all. I used to recommend them but not any more - although I wouldn't go so far as saying that you shouldn't shop there. Shop around and pay attention to your order when you get it.”

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Posted 9 years ago

Hi Kelly. We're very sorry to hear about your issues, especially as you are a long standing customer. Please call us if you ever have problems and we'll work hard to put them right.

Posted 9 years ago

“Great company and service. Thanks guys!”

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Posted 9 years ago

“I really liked the website layout, having the items pictured with the bar underneath letting you know if out of stock. More sites should adopt this idea”

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Posted 9 years ago

“A little disappointed that due to the slowness of the site on the day and having to switch back and forth, one of my products in my basket was no longer available by the time I got to check-out. Apart from that, on the whole satisfied with the service and the products. Shame they could not be a bit cheaper.”

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Posted 9 years ago

American Soda is rated 4.1 based on 2,147 reviews