Amplifon Reviews

Name: Amplifon
Rating: 3.04

3.0 Rating 261 Reviews

49 %

of reviewers recommend Amplifon

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3.0

Based on 261 reviews

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was asked on the phone if I would like the opportunity to have a hearing test with the promise of receiving devices on trial. Guess what? It was a lie. It seemed to me that the right hand (head office) had no communication with the local branch. This is not the first time I have been given the runaround. I guess it is really all about the money. Harry”

Helpful Report

Posted 2 years ago

“I have a very bad experience....hearing aids hardly worked for 2-3months later we showed from where we bought ...they said need to be repaired from Bombay,India...Again same problem came.i think they gave us defected piece now they charging money for repair.Complete wastage of money ..not worth buying.Poor service and very bad experience with customer care ...”

Helpful Report

Posted 2 years ago

“My 90 year old father has been let down badly with bad after service, he sent one aid back as it failed and it was returned telling him it had been fixed but still wasn't working. He had a home visit booked back in Sept 2021 and no one came. I am visiting him from Australia and discover his aids are totally useless, I've attempted to book a home visit, told someone would call him and no one did. The branch in Watford is only open Monday's, Tuesday's and Thursday's which limits any appointment times, this seems totally ridiculous for a company that charges pretty high prices. Here is an elderly man wanting new aids so he can communicate with family but no one seems interested in him!”

Helpful Report

Posted 2 years ago

“Customer service is terrible, nothing is too much trouble until they get your money or signed up on finance . Hearing aids are second hand and since having mine ( 2 years ) have had constant problems with them , do not buy from this company , you will regret it”

Helpful Report

Posted 2 years ago

“I have returned many times to several different centres complaining of poor preforming hearing aids. My last visit to the Canterbury centre I was seen by George an employee of amplifon for some 20 years, at last someone who can rectify the problems, wrong as bad as ever. Inability to hear the TV at anything like normal volume and constant feedback in my left ear. In crowded places impossible to hear any conversation at all and then the left aid packing up completely. I have today collected some NHS AIDS that are a revalation DO NOT WASTE YOUR MONEY BUYING FROM THIS COMPANY”

Helpful Report

Posted 2 years ago

“Really helpful and polite and kind , especially with my elderly Mother. The Staff in the Yeovil branch of Amplifon were very helpful and had a lot of patience with my elderly Mother who suffers Dementia. No hard sale or pressure! I would recommend this store.”

Helpful Report

Posted 2 years ago

“Rude and patronising receptionist at Hanley Stoke on Trent store in March 2022 along with a young lazy know it all sleazy salesman who is also apparently their manager too. Such bad manners and total disregard for customer service, they do not listen to you and are totally uninterested in trying to help you unless it benefits them, no manners at all. Try being nice to people. Would never step foot in there again. Went elsewhere in the end, great decision.”

Helpful Report

Posted 2 years ago

“I have Amplifon hearing aids on trial but I am very disappointed with the Amplifon app which is unreliable . I told the audiologist that unless this problem can be sorted out this will be a deal breaker. The hearing aids are excellent and I could not be happier with them My phone is an iPhone 12 Amplifon has a customer live chat line , the woman on the chat told me that someone would ring me about the problem, still waiting !”

Helpful Report

Posted 2 years ago

“do not use this company biggest scam, no customer service, customers get fitted with hearing aids even though they do not need them. Audiologist tells them to take them as they are entitled to them due to their pension. Try and scam you every 3 years to come in and upgrade even though there is nothing wrong with the hearing aids. Audiologists all work on commission will try and upsell instead of letting the elderly know what they are entitled to. All about $$$ is what the parent company cares about, keep your money in Australia instead of making the big knobs in Italy richer”

Helpful Report

Posted 2 years ago

“Not very helpful at all. Appointment made for my elderly mum who does not live nearby; only to be told at the last minute that they now don't have an audiologist on the day & no attempt made to provide solution. Definitely lost this customer”

Helpful Report

Posted 2 years ago

“Do not use Amplifon for hearing aids. My sister has hearings aids from them. The first set she had, the earpiece fell into her and could not be removed. She needed to go to the hospital where a ear nose and throat specialist removed it. After that she purchased a different set which can be tuned to the phone. They stopped working, not once, but three times. The second time they failed, she was without them for one month. After not hearing from them she went to Keperra office, who was dealing with the hearing aids, and was told she wasn't in the system. The receptionist, who not very efficient or polite, went to the cupboard at the back and found them in there, ready to be given to my sister. Of course all this time, payments are being made on a product that cannot be used. It seems my sister should be grateful that her faulty hearing aid is being fixed free of chargers. Then the receptionist told my sister she had rung, but the phone was not answered. ( she is deaf and didn't hear the phone) and no message was left. After searching through the phone, a message was found, but had nothing to do with the hearing aid repair. The repaired hearing aid was collected, it worked for one day and has failed again. One of the excuses for the confusion, was my sister got the aids in Toowoomba in March, relocated to Brisbane in June, had taken both repair jobs to offices in Brisbane, but Keperra told us the records had not yet been received in Brisbane (this is Feb/March) because of Covid/ Postal delays. The records were actually in Brisbane all the time. The receptionist was not efficient , and didn't really seem to know what she was doing. From Other reviews it seems that this is consistent with Amplifon receptionists. also there is never the same person twice at the office. Just don't go there.”

Helpful Report

Posted 2 years ago

“Interesting to se the comment about reception at Sutherland. I couldn't agree more. Audiologist however, was excellent. I also agree about the 'predatory' letters and aggressive 'phone calls. I have to make a decision this week about purchase following a trial. Bob”

Helpful Report

Posted 2 years ago

“I went to Kippa-Ring office and must have been wearing my stealth jacket as I was ignored for 25 minutes by the lady behind the desk while she enjoyed social chat on her phone. I walked out. But reading other reviews, I won’t try any other outlets”

Helpful Report

Posted 2 years ago

“Was happy with hearing aids payed $5500, few days later was asked to take them back ,said they were promised to someone else ,second pair were no good .having trouble with refund”

Helpful Report

Posted 2 years ago

“Bloody rude receptionist at Sutherland today at 2 pm 9/2/22 condescending young lady with poor manners and an even poorer attitude toward a 60 year old who has spent 3.5 k on hearing aids”

Helpful Report

Posted 2 years ago

“Amplifon is possibly the worst company to deal with in the entire country. they quoted one price to myself and my doctor in the hearing portal and then charged another ($2,700 higher) than quoted. In follow up they said they miscommunicated the pricing and were sorry about that, but I could either give back the hearing aids or pay the additional $2,700 charge. What a racket! I would urge every person considering hearing aids to look elsewhere for their product(s)!”

Helpful Report

Posted 2 years ago

“I bought ampliphon device for my mother Poor quality service...initially it worked seamlessly for 3-4 months thereafter lot of noise ..no centre for adjustment at local level dat was promised at time of purchase.hv to travel 110 km to reach the centre and pay for repairs..7-8 visits to centre at jalandhar till date.. Never bn the same after d repairs. Being asked for upgrading d machine for which hv spent approx 25 k on repairs..& still my mother cannot listen.”

Helpful Report

Posted 2 years ago

“I contacted this company a couple ears back. The Audiologist was temporary, but I wasn't to know that? I paid just short of £2000 cash for the product he recommended. The hearing aid has been back to the factory a number of times, but again useless. The audiologist I have seen recently is very, very good, but the outcome is; they will contribute towards the audio but I must shell out in the region of £2900. No way am I doing that. I have calls from their regional office in Manchester, but they just talked basically rubbish to me. I could not recommend this company to anyone taking my case into consideration. Spoke to a senior manager and I think why? Product was from PHDAK”

Helpful Report

Posted 2 years ago

“We regularly get envelopes labelled "important appointment reminder, please open immediately" from Amplifon for the previous owner of this house. Just got probably our 5th "reminder" in two years. The thing is, we know the previous owners well and she has never requested or booked an appointment with Amplifon. It's annoying at best, misleading advertising at worst. Please stop mailing people who don't request your services!”

Helpful Report

Posted 2 years ago

“Lendrum location , 111 Street, Edmonton Alberta Easy access location, parking at door. Friendly staff , very accommodating... appointment with least delay excellent caring professional service and reception support. C. G Laframboise, Edmonton”

Helpful Report

Posted 2 years ago

Amplifon is rated 3.0 based on 261 reviews