“Unfortunately despite the good packaging the Moroccanoil Shampoo lid was loose and spilled out. The product got on the other items and inside the box. If the lid was taped up perhaps this could’ve been avoided. Haven’t tried any of the products yet, hopefully they work. We did however find a bar of chocolate in the box, whilst I was a little upset, so that was a surprise.”
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with your recent order. We appreciate your feedback and take the matter seriously.
To make things right, we'd like to offer you a discount on your next purchase. Our customer service team will reach out to you on the next business day to arrange the details and ensure your satisfaction.
We hope the products meet your expectations once you've had the chance to try them. In the meantime, we're glad the unexpected bar of chocolate brought a moment of surprise.
Thank you for your understanding, and we look forward to making amends and ensuring your future experiences with us are positive.
You rock! 🌟 Thanks a bunch for the awesome 5-star review. Your feedback is like music to our ears. We appreciate your trust and look forward to impressing you again!
Thank you for the stellar 5-star rating! Your feedback fuels our passion to keep delivering excellence. We're grateful to have you as a valued customer and appreciate your support for all these years!❤️
Cheers to you for the outstanding 5-star review! We're excited that our products and service has made a positive shopping experience for you. Your happiness is our success!
Thank you for the glowing 5-star rating! Your feedback encourages us to continue delivering top-notch customer service. We appreciate your trust and look forward to serving you again!
We're overjoyed to receive your 5-star review! It's rewarding to know that our customer service and range of products has met your needs. Thank you for being a part of our satisfied customer community.
Thank you for the incredible 5-star review! Your positive feedback motivates our team to continually strive for excellence. We're grateful for your trust and can't wait to serve you with more great products in the future!
“The customer service and support at Epping store are fantastic and one of the main reasons I shop at AMR. The new website is disappointing in the fact that I couldn't see what items were in stock at Epping and what needed to be shipped to my address. I had to take all day going back and forth with online customer support, then with the store emailing my cart to see what was available for collection. Your shipping cost was a ridiculous $131! So those things need improvement for sure!! It is a huge time waster for myself, and the staff resulting in AMR missing out on sales because of the high shipping cost.”
Thank you for the stellar 5-star rating! Your feedback fuels our passion to keep delivering excellence and bringing up some concerns that we are going to strive to improve.
With our AMR website we are always finding ways to improve and make it user-friendly, we have recently implemented a "Store Stock Availability" on each product page to advise if the desired store has the item available before adding it to your cart. I hope this helps you with future ordering as we improve the website with more features coming soon.
We're grateful to have you as a valued customer and hope to see you again soon 😊
“First time shopper and the experience was flawless. The store itself was fully stocked with fantastic prices on brands. I bought online, collected in store and bought more whilst in store! The AMR professional 5L tubs are extremely good value.”
Your 5-star review brightened our day! We're delighted to know that your first experience with us was positive and has met your expectations. Your trust in our company is deeply appreciated, and we can't wait to impress you with more amazing products.
Thank you for the stellar 5-star review! We're thrilled to hear that our products and prices have exceeded your expectations. Your satisfaction is our top priority!
Your 5-star review brightened our day! We're delighted to know that our service has met your expectations. Your trust in our company is deeply appreciated, and we can't wait to impress you with more amazing products.
“Since you changed the system is a disaster. I’m waiting for my delivery over a week now . Pay a very pricy delivery and my product is somewhere who knows . Earlier it was max 2 -3 days perfect and no cost after a $ spend hmmmm. The ordering system is confusing .”
Hi Erika,
Thank you for taking the time to share your feedback.
I'm sincerely sorry to hear about the delivery issues you're facing with your order. I've reached out to our customer service team, and they will investigate your order and contact the couriers to understand the delay. You can expect to hear from them tomorrow.
I appreciate your additional comments about finding the checkout process confusing. Our goal is to provide the best service, and your input is invaluable. Please feel free to share any specific issues you've encountered with our team so that we can work on rectifying and improving our system.
Regarding the increased courier costs due to inflation, please understand the challenges this poses. While we strive to offer competitive prices for our products and unique sales, we must also navigate the rising expenses. Please know that we occasionally run promotions with free shipping, so keep an eye on your emails and text messages to ensure you don't miss out on these opportunities.
Thank you for your understanding and patience as we address these issues. We are committed to enhancing your experience and providing the best service possible.
Your 5-star review is the best compliment we could receive! Thanks for choosing us and for sharing your positive experience. We look forward to serving you again!
“Yet to receive the shampoo. Seems when I order goodies from the US and they're shipped via DHL I get them within a week. Unfortunately, Perth seems to be 3 weeks away shipping wise from eastern states online stores. I always wonder how long my products lay inside hot trucks/on hot tarmacs etc before I receive them. Anyways, I'm sure the shampoo will be great when it gets here!”
Hi There, Thankyou for your feed back, your insights are incredibly valuable, and we're eager to use them as a foundation for continuous improvement.
Unfortunately at the moment, there is substantial bushfires in WA, which are delaying your delivery and we hope that you are safe!
I do however have great news for you! We have a store located in Cannington WA and you are more than welcome to come instore for a visit or you can call them on 08 9463 2030 and place your order over the phone, they can send it from there store directly to your location.
We have yet to implement this feature on our website as it is only set for online orders to be dispatch from Sydney, hopefully in the new year we will have all our stores interstate dispatching orders for a more convenient time frame of delivery 😊
I hope this helps you with future ordering 😊
