“AMR has been fantastic for my hair care and salon needs. Communication was fantastic when there was a delay with my order and once it was shipped, the products arrived in a timely manner. Fantastic company.”
Thank you so much for taking the time to provide us with your feedback. Your insights are incredibly valuable, and we're eager to use them as a foundation for continuous improvement.
I can see at the time of your order was during out Click Frenzy & Black Friday annual sales extravaganza where we collaborate with companies across Australia to offer incredible prices, making it one of the biggest events of the year. However, with this annual tradition, we've faced a recurring issue and received complaints from our customers due to the overwhelming surge in orders. Sometimes, our system would fail, leading to overselling of products and subsequent refunds, leaving our customers dissatisfied.
To address this problem, this year, we've implemented a drop ship system with our major brands to ensure that no one misses out on these fantastic deals while also preventing over-sales. As a result, some delays are inevitable, but we are actively working on refining the process to ensure a smoother experience next year.
We thank your for your patience and again i apologize for the inconvenience this has caused you.
“You always used to have free freight (or a small charge) but now it is very expensive.
Im also disappointed that you are now not stocking Fanola products”
Thank you for sharing your concerns, and we appreciate your feedback regarding our shipping costs and product selection.
Regarding the shipping charges, we regret any inconvenience caused by the recent increase. Due to inflation and rising freight costs, we found it necessary to adjust our shipping fees based on the size and location of your order it is adjusted automatically. This decision was not made lightly, and we understand the importance of providing affordable shipping options to our customers. Your understanding is highly valued, and we are continually exploring ways to optimize shipping costs without compromising on service quality.
As for the Fanola products, we've made the decision to focus on staying at the forefront of the evolving hair industry. While we no longer carry Fanola, we have introduced a range of new and innovative products such as Limitless that aligns with the latest trends and meet the evolving needs of our customers. We believe these new offerings will enhance your experience and provide you with access to the latest and most advanced products in the market.
We appreciate your loyalty and understanding during these transitions. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our customer service team.
“When i made the purchase i didnt realise i would be waiting for such a long time to receive the product,it came literally nearly 1 month later.
I dont think you should advertise items for sale if you have it in stock.
I had to contact the company to see if my order was actually placed or even existed.
Communication is not great.”
We're genuinely appreciative of the feedback you've offered. Your detailed comments give us a clear understanding of areas where we can excel and areas where we can make meaningful enhancements to better serve you.
I can see at the time of your order was during out Click Frenzy & Black Friday annual sales extravaganza where we collaborate with companies across Australia to offer incredible prices, making it one of the biggest events of the year. However, with this annual tradition, we've faced a recurring issue and received complaints from our customers due to the overwhelming surge in orders. Sometimes, our system would fail, leading to overselling of products and subsequent refunds, leaving our customers dissatisfied.
To address this problem, this year, we've implemented a drop ship system with our major brands to ensure that no one misses out on these fantastic deals while also preventing over-sales. As a result, some delays are inevitable, but we are actively working on refining the process to ensure a smoother experience next year.
We thank your for your patience and again i apologize for the inconvenience this has caused you.
“Normally very good. I must say nothing is ever missing from my order. Very impressed. But I do occasionally get leaking,old yellowed packaging. Dirty packaging. Today my brown shampoo had leaked in the box. Normally they're is tape over the lid. This one didn't have it. Shame. But apart from that they are good. Great range. Website is working better. Their app just doesn't work properly so I just use the website”
