“I bought a whole range of “dumb blonde” products from AMR Hair.
Not only were they an awesome price but they have all been fantastic. Delivery came within 48 hours. I’ll definitely be buying from them again.”
“Staff are friendly and helpful. I often find that you don't carry a full range of products so then I to do an order from that company. I have noticed it with K18, Morrocan oil and GOLDWELL”
Thank you for dedicating time to provide us with your insights. Your positive comments about our friendly and helpful staff are greatly appreciated.
Additionally, we value your input on our product range. Your feedback plays a vital role in shaping our understanding of our customers' specific needs. Regarding stocking the complete range of products, initially, we started with that approach when acquiring some of the mentioned product lines. However, we've learned to adapt our inventory strategy. Products that aren't popular sellers might not be re-ordered. Instead, we prioritize purchasing items that are popular and align with the latest trends in the dynamic hair and beauty industry. This allows us to offer a curated selection that resonates with the preferences and evolving needs of our valued customers.
We thank you for your understanding and hope to see you again soon.
“Have always ordered from here happily. However, 3 items from my most recent order were drop shipped - separately- taking around a month for all items from my order to arrive. There was no mention of this on the product page, or the checkout screen. I was only made aware when I got the shipping confirmation that *some* of my items were to be delivered. It was a pain, and I will hesitate before ordering again.”
Thank you so much for taking the time to provide us with your detailed and thoughtful feedback. Your insights are incredibly valuable, and we're eager to use them as a foundation for continuous improvement.
During our annual sales extravaganza where we collaborate with companies across Australia to offer incredible prices, making it one of the biggest events of the year. However, with this annual tradition and coming close to Christmas, in the past we faced a recurring issue and received complaints from our customers due to the overwhelming surge in orders. Leading to overselling of products and subsequent refunds, or just out of stock items, leaving our customers dissatisfied.
To address this problem, this year, we've implemented a drop ship system with our major brands to ensure that no one misses out on these fantastic deals while also preventing over-sales. As a result, some delays are inevitable, but we are actively working on refining the process and detailed more communication to ensure a smoother experience next year.
We hope you can understand the reason on why we have implemented the drop ship system, please note it is not something on going but just for now while it is the sale period and Christmas time, we hope to see you shop with us again.
“Purchased shampoo and conditioners from the 181 series and the Fanola range. Hair feels so soft and silky. Great products, second time that I’ve made these purchases.”
Thank you for bringing this matter to our attention, and we extend our sincere apologies for any inconvenience you've encountered with your recent order. Your feedback is invaluable to us, and we take it very seriously.
Upon reviewing your order, I observed that it was dispatched from our warehouse 48 hours after the placement, which aligns with our standard dispatch times, especially during sale periods. The parcel is currently with Aramex, and I regret any delay in its delivery. I have already contacted our direct liaison at Aramex to expedite the process and ensure your order reaches you as soon as possible.
For any future concerns regarding delivery delays, please don't hesitate to reach out to us. We are more than willing to assist and follow up to ensure your orders are delivered promptly.
Once again, we apologize for any inconvenience this may have caused, and I will keep you updated with any information received from Aramex via email.
“Bought the Silver Bullet Keratin 230 Ceramic Straightener 25mm as a Christmas gift. I was very happy with my online shopping experience. Any enquiries were addressed in a fast, efficient and friendly manner. I know this gift will be loved. Delivery time was great.”
