“Bought dumb blonde products, they are excellent, postage and communication was also excellent. I would be happy to recommend AMR to anyone. Thanks AMR”
“Was very disappointed that half my order was refunded as not available..
I'd purchased these for Christmas presents..
I use to love AMR however it's not the same anymore..”
We appreciate you taking the time to share your recent experience with us, and we sincerely apologize for any disappointment you've encountered with your order. It's disheartening to learn that some of your items were not available, especially when purchased for Christmas presents.
Especially during peak seasons, such as the holidays, we occasionally encounter challenges with stock availability due to overselling. This year, we implemented a drop-ship system with our leading brands to enhance our inventory management. However, we acknowledge that this adjustment resulted in delays and, unfortunately, disappointment for some of our valued customers, which we then turned off before Christmas.
We recognize the difficulty in pleasing everyone, but please be assured that your feedback is taken seriously, and we are actively working on refining our processes to minimize such occurrences in the future. Our commitment is to continuously improve, ensuring a smoother and more satisfactory experience for our customers
Thank you for taking a moment to share your thoughts. Your feedback, whether positive or constructive, plays a vital role in shaping the trajectory of our business.
As the landscape of the hair and beauty industry continues to evolve, we find ourselves in the process of phasing out remaining stock. This decision aligns with our commitment to staying ahead of the curve in an industry marked by constant advancements in product development and technology. Our goal is to introduce more extensive and superior products, ensuring that our clients benefit from the latest trends and innovations.
In our pursuit of excellence and dedication to quality, we recognize the necessity of making space for the latest innovations. Retaining stock that no longer resonates with market demands not only proves unprofitable but also undermines our commitment to providing clients with the finest options available. We sincerely appreciate your understanding as we embark on this journey to offer an improved and thoughtfully curated selection of products.
