andSons Reviews

Name: andSons
Rating: 4.43

4.4 Rating 733 Reviews

87 %

of reviewers recommend andSons

4.4

Based on 733 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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andSons 5 star review on 28th April 2024

Anonymous // 01/01/2019

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“Prompt service”

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“Ordered on 28th April 2024, received confirmation from doctor for the meds on 1st May 2024. Today is the 13th May 2024 and no delivery tracking number is provided yet.”

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“It's good they've a doctor advising whether is suitable for you. The refund for the product that the doctor don't recommend made is very smooth and prompt. So far is alright but I'm not sure if I am able to go for the stronger dosage.”

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“Delivery is extremely slow. I've waited for close to 2 weeks for my order to ship out. Saw comments on their socmed that &sons only ship the ordered product after multiple reminders. &sons reasoning is due to low product stock. If so, &sons should show "0 stock" in their store to avoid disappointed expectation. Also, &sons email (hello@andsons.com.my) is not working. If you send an email, it'll bounce back. You have no choice but to contact CS via their website chat. Good luck to you if you don't get any reply from their chat. Unfortunately, won't be purchasing from &sons anymore. Not worth the hassle. Edit: Andsons contacted me and wanted to give me a free over-the-counter item in return for changing my review. Guess what? They screwed it up again by not even sending the free item even after 1 MONTH. And as usual, no reply when i inquire on it. Thus changing back to my original review. If Andsons contacted u to change your bad review, don't bother. They'll ask you to revise your review and once you've changed it, they won't even send the item. Truly a scam.”

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“its been over 2 weeks since the doctors consulattion and you still havent shipped my order.”

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“1) Barang yang dibeli tidak pun dapat, mcm mana nak dapat sebab barang post-out pun tidak.. 2) susah untuk berhubung, dengan whatsapp tidak dibalas.. 3) email dekat hello@andsons.com.my tidak delivered.”

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“My no 1 product currently I'm obsessed, been using tretinoin cream for almost a year and it's really works on my skin. I really like the online consultation it is easy and save so much time.”

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“I am livid right now, and am very upset with this service. I have paid not once but twice for a consultation and prescription. They never sent me an invitation to conduct the consultation, and never send me my medication. I have tried emailing and calling to request fulfillment of my consultation and order, but the email address they list is invalid and will not pick up my call.”

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“Very easy to purchase and very professional consultancy service.”

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“super fast delivey IF the products are in stock.”

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“I ordered on 19 Apr and up till now (4 May) I still have not received my shipment. This is not in line with the 4 hours delivery commitment. If it is out of stock, I should be informed before process to request for my payment. I have not received any information as to when I would be expecting it either or offered alternatives.”

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“Service wise, it was excellent. Prompt email reply. Fast delivery. Quick and stress free doctor consultation. I was only disappointed with the medication. I ordered a yellow pills for my ED problems, nothing happened, no help at all. I haven't try the blue yet Hope it works!”

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“very bad experience. listing products that they don't have stock. even worse, customer service keep giving delivery dates that keeps changing - and that too only when you enquire. not proactive”

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“The pill gave me back my confidence in myself”

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“Never recieved the product that you promise to send within 1 to 3 working days...it almost 15 days past due. I miss the call consultation due to work where by the time doc call i was on the meetimg. Your staff Amisha whatsapp to reschedule the call with my free time but never recieved call after that at all.”

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“it's a fast and seamless progress”

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“Goods and very well respons”

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“I’ve been on the quest for the fountain of youth, and I’ve found it in Andsons’ haircare and skincare line. Their products have worked wonders, making my skin glow and my hair shine with the vigor of youth. The fine lines that once told stories of stress have faded into a smooth canvas, and my hair feels as lush as it did in my twenties. It’s not just a daily routine; it’s a rejuvenation ritual that has me receiving compliments almost every day. Andsons isn’t just a brand; it’s a promise of youthfulness restored. Five stars aren’t enough to express the renewed confidence and joy I feel. Thank you, Andsons, for turning back the clock!”

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“The purchase experience is hassle free. Within 30 mins received the consultation call after payment made. Communication is really easy and fast. Delivery wise is very fast too. Products packed well with care. Product effectiveness so far is matching expectation. Will return purchase whenever I need it.”

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“Terbaik. Terasa keberkesanannya. Ada sikit efek sakit kepala tapi banyakkan minum air.”

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andSons is rated 4.4 based on 733 reviews