Ann Summers Reviews

Name: Ann Summers
Address: Gold Group House, Godstone Road, Whyteleafe, Surrey
Rating: 3.46

3.5 Rating 107 Reviews

61 %

of reviewers recommend Ann Summers

Company Reviews

Questions

Metrics

3.5

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 456 6948

Location:

Gold Group House, Godstone Road, Whyteleafe
Surrey
CR3 0GG

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Ann Summers 2 star review on 11th December 2023

Anonymous

Ann Summers 5 star review on 6th August 2021

FAB Mick47

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went in to find myself a bra to match a set of pants i bought elsewhere and the lovely Zoe at the Glasgow Buchanan Galleries store was super sweet and helpful in helping me find a cute matching bra and even helped me with finding the correct size for me, was very easy to chat to and made my experience shopping 10x more enjoyable!”

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Posted 2 days ago

“The customer service was amazing and Halle was very helpful in the Trafford centre store.”

Helpful Report

Posted 1 month ago

“I am extremely disappointed with my experience shopping at Ann Summers. I ordered five items online, intending to choose between them. When I went to return the unwanted pieces in-store, I was told they had no issues with the items but couldn’t process my return because I paid via PayPal - something that wasn’t made clear in the refund policy. I then tried to process the return online, only to have the system reject my details as 'incorrect'. After waiting a full week for an email response, I had to use someone else’s device to access their live chat (which wasn’t working on mine due to their website’s security settings). Eventually, I was given an alternative link to request a return and sent two items back via post. Ten days passed with no updates or confirmation - until my return package arrived back at my doorstep with a note stating my refund was rejected due to the items not being in their original condition. In fact, I returned them in perfect condition, with the original packaging resealed. To make matters worse, the boxes were sent back to me opened and scribbled on - so in a worst condition than I sent them - meaning I can’t even gift them now. Ironically, one of the items I kept arrived with a broken hygiene seal, but since I liked the item I decided to not raise the issue - regardless I knew they’d never believe me if I tried to return it. For a company of this size to go to such lengths to avoid refunding £15 is disgraceful. The entire process, from poor product quality to obstructive return policies and slow customer service, has been beyond frustrating. I will not be shopping here again and would strongly advise others to think twice before purchasing.”

Helpful Report

Posted 1 month ago

“Be careful!!! Ann Summers used to be my favourite website I would buy every week. Unfortunately recently they've put in practice a way to charge you more. It's a fraud. They indicate that a certain item is on sale, but the sale price isn't applied. For all the articles on sale there's 2 lines , the initial price and the reduced price. For many articles they indicate 30% off, 40% off, but the price stays the same. That's called false advertising. I've tried to reach the customer service multiple times. Some of them said it's an error and they will talk to someone but the problem has never been fixed. I've contacted PayPal and they reimbursed me the price difference. It's appalling to me that an online shop wouldn't check and correct this error and not even bother to answer. They lied to me saying that the item will change price the moment I check out. Very disappointing.”

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Posted 1 month ago

“Excellent ladies and Rosie-May was fab.”

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Posted 1 month ago

“I recently purchased online gift cards from Ann Summers for my wife, totaling £150. However, when I received them, I was sent two gift cards—one correctly labeled as £50 and another that originally had £100 written on the envelope but was crossed out and replaced with £50. This is extremely frustrating, as I effectively received only £100 instead of the £150 I paid for. To make matters worse, I have been trying to reach customer service for a month with no response. There is no clear way to contact them, and my issue remains unresolved. I expected better service from a reputable company. This experience has been disappointing, and I hope Ann Summers addresses their customer service issues to prevent similar problems for others. Would not recommend purchasing gift cards online unless they improve their process and customer support.”

Helpful Report

Posted 1 month ago

“If I could I’d give it no stars. I’m a former employee and I used to work with Sophie Corble from Oxford st . There was no other way than this as I wanted to keep my identity clear as I’m sure she could ruin any future jobs I have . This woman is/has always been seen as this ‘lovely’ lady however how would you feel if I said she steals from the company? the amount of times she told us to hush whenever she needed to ‘borrow’ money from the safe , leading a mysterious shortfall every now and then when it came to counting the safe’s deposits. Not to mention when I and a few other girls saw her put lingerie into her bag from a morning’s delivery for the shop. I’ve left on reasons that truly had nothing to do with it . I instead chose to let the truth out here . I hope this gets some justice”

Helpful Report

Posted 3 months ago

“Soph and June are a Credit to Anne Summers and went over and above to provide Excellent customer service on Thursday 19/12/2024. I have recently lost a lot of weight and Soph and June could not do enough to help and were extremeley Professional and helpful. I will definately shop in this store again and recommend to friends and family. Thankyou so much, Soph and June, you made me and my boyfriend's day xx”

Helpful Report

Posted 3 months ago

“At Christmas it is yearly joke to have Minty chocolate willies instead of after Eights after our Christmas Day Dinner which we had today, this year really disappointed they had no white fondant in them. As it was buy 3 for the price of 2 l also popping chocolate and dunking Dickies Popping candy had already popped tasted awful, the dunking dickies were tasteless and very floury. This tradition has been well over 15 years. So next year we will buy from another source. Very disappointed and spoilt our fun and laughter.”

Helpful Report

Posted 3 months ago

“RUDE AND UNPROFESSIONAL STAFF, DISAPPOINTING EXPERIENCE I would have given zero star but it wouldn’t me. My Christmas shopping experience on Tuesday 10th December, 2024 (between 11.40am and 12 noon) was ruined at Ann Summers in the Centre Milton Keynes shopping mall. I decided to treat myself to a ‘special toy’ and hoped that I would enjoy an exciting browse and shop at the well established Ann Summers store at Centre MK. With a reputation as a women friendly store I anticipated a pleasurable shopping experience in a safe, welcoming environment. However, when I approached the sex toy section I noticed a man just standing there. At first I thought he was a customer, but as I waited he just continued to stand there, and this made me feed quite uncomfortable and a little awkward. When considering such an intimate purchase, having a man hovering around is not something that puts a lady at ease. After circling around the shop three times to see if he would move on I noticed his employee lanyard. The thought of me re-entering the toy section, closely examining interesting items and then having a strange man moving in to commence a sales pitch or conversation on my options and choices made my blood run cold. I asked the female staff member wearing glasses present in the shop if there was a reason that there was a male staff at the toy section. In a very flippant tone, she flatly stated “Because he works here and because he’s very good at toys.” I was shocked at her attitude and didn’t know what to say to such rudeness and insensitivity towards a potential customer; without saying a further word I turned on my heels and left the shop as swiftly as possible. I have no issue that Ann Summers employs male staff, but the insensitivity of how they are used and the unprofessional attitude of the female employee I asked really upset me. She could have easily explained in a friendly and courteous manner that a male staff member was present and that as she could see from my manner and body language that I was uncomfortable with this have offered as a fellow lady to come and help me in the sex toy section, rather than disregard an uncomfortable situation for a customer and come back with a glib reply that ‘he’s good with toys’. What this female shop assistant should’ve said would be something like “I am happy to serve you if that’s OK with you.” But instead of offering me help, she was rude, insensitive and unprofessiona. I will certainly not be the only lady who would be deeply uncomfortable discussing the information I would have to give it to a male staff in order for him to recommend the best sex toy for me. Such a discussion information would be highly delicate and could involve sharing very very personal information. Even should I be brazen enough to discuss all aspects of what I wanted and needed to him, how could a male staff then explain or recommend something to me without creeping me out, discussing such things with a strange man. A large number of ladies have had unfortunate experiences in the past and may find an unknown man having such a conversation with them, even if quite unintended, being deeply triggering to them and cause severe emotional distress. I have no problem with male staff working at Ann Summers. But male staff will be better suited to serve at the till or a less sensitive part of the shop (which is the vast majority of the store area). It doesn’t matter how professional or how knowledgeable he is with the sex toys, this is not an appropriate area for male staff to be working in when single ladies are present. If a female customer doesn’t feel comfortable to interact with a male staff in this department, female staff in the store need to handle such situations more professionally and with much greater empathy, or at a very least not being rude to me as a customer as if I created a problem, and acting like they just wanted me to go away and not be a bother to them. Ann Summers has worked hard to establish their reputation as a renowned female friendly shop and a safe space for ladies to purchase intimate items. It’s so disappointing that the staff today were so insensitive and rude. I went out of my way to try to support local businesses and shop at a physical shop but it seems to me Ann Summers doesn’t care about their customers and their business, or they would emphasise such issues during their staff recruitment and training. There are plenty online shops out there, so I’m sorry, but bye-bye Ann Summers for a very disappointed and upset customer.”

Helpful Report

Posted 3 months ago

“We have been using the Cardiff Store for a while now. It is always a pleasant experience with helpful and efficient staff, but on the last two occasions Chris has just been amazing. So very helpful, honest and totally respectful. You have a valuable member of staff in Chris and I look forward to seeking her advice and help in the future.”

Helpful Report

Posted 3 months ago

“i purchased an item but when trying to return it the system just sent me round and round i gave order number off delivery note that was issued e-mailed had a reply asking what the problem then despite sending more e-mails nothing i feel its very poor way to treat customers and will not use them again”

Helpful Report

Posted 3 months ago

“I made a purchase at this store in the Stratford Westfield shopping mall for the first time, I speak little English, I am Brazilian, I was served by Susana, who was very friendly, helpful and even spoke Portuguese to help me, very charismatic and attentive, I will return more often.”

Helpful Report

Posted 4 months ago

“Appalling service. Online click and collect order made 9/10 after initial order confirmation heard nothing back. Contacted online customer service 16/10 told to wait two days..... Contacted again 19/10 to cancel and told order in transit so they can't. I have to wait for order to arrive, be returned, then I can have a refund?! After a 30 minutes of insisting that their poor delivery isn't my issue, all of a sudden I'm told my order is at the store ready and do I want it? No! I want my refund. Such a shame that customer service is not geared towards helping the customer but geared towards protecting a sale at all costs.”

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Posted 5 months ago

“Visited the Cardiff store today and i wanted to leave a review about Vicky.G, this lady went above and beyond for me today, when i couldn't find my size she searched for other things for me to try, fetching me different sizes, looking out the back for different styles that i may like, (it took us a while) but i managed to walk away with exactly what i wanted and that wouldnt of been possible without her!, and on top of that shes was so happy to help, nothing was to much trouble for her, she was friendly to talk to and just made my experience in the store so much better!”

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Posted 6 months ago

“Amy B was amazing in her customer service today and went above and beyond to help my sister and I find the right sizing. Incredibly helpful and very happy with the staff in the store.”

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Posted 6 months ago

“Just wanted to leave a review for the amazing Katie at the Nottingham branch....such a lovely lady, made us feel very at ease and was so knowledgeable and helpful 🙂 thank you so much 😉👿”

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Posted 6 months ago

“Excellent service very professional. Makes you feel at ease like talking to a favourite relative. I didn’t realise I was wearing all wrong sizes till Caroline sorted it out ! I will definitely be going back. I felt much better on the way out than on the way in”

Helpful Report

Posted 7 months ago

“I went into my local branch in Bournemouth I saw looking for swimwear for a last minute Holiday. Debbie assisted me she was so friendly and helpful, she offered to measure me I was wearing 44DD I was in fact a 40FF/G they didn’t have anything in stock. But she gave me names of companies who stock those sizes came home ordered a bikini thank you Debbie I was getting so stressed not being able to find anything. Will definitely be back for some new bras when I get back.”

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Posted 7 months ago

“Chloe at the Nottingham branch was fabulous, with a brilliant bra fitting followed by help in choosing the rest of the items I wanted. I am 100% happy with the fit of the bras and the service provided. Highly recommended!”

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Posted 7 months ago

Ann Summers is rated 3.5 based on 107 reviews