Ann Summers Reviews

Name: Ann Summers
Address: Gold Group House, Godstone Road, Whyteleafe, Surrey
Rating: 3.46

3.5 Rating 107 Reviews

61 %

of reviewers recommend Ann Summers

Company Reviews

Questions

Metrics

3.5

Based on 107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

0845 456 6948

Location:

Gold Group House, Godstone Road, Whyteleafe
Surrey
CR3 0GG

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Ann Summers 2 star review on 11th December 2023

Anonymous

Ann Summers 5 star review on 6th August 2021

FAB Mick47

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went in to find myself a bra to match a set of pants i bought elsewhere and the lovely Zoe at the Glasgow Buchanan Galleries store was super sweet and helpful in helping me find a cute matching bra and even helped me with finding the correct size for me, was very easy to chat to and made my experience shopping 10x more enjoyable!”

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Posted 6 days ago

“The customer service was amazing and Halle was very helpful in the Trafford centre store.”

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Posted 1 month ago

“Excellent ladies and Rosie-May was fab.”

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Posted 1 month ago

“Soph and June are a Credit to Anne Summers and went over and above to provide Excellent customer service on Thursday 19/12/2024. I have recently lost a lot of weight and Soph and June could not do enough to help and were extremeley Professional and helpful. I will definately shop in this store again and recommend to friends and family. Thankyou so much, Soph and June, you made me and my boyfriend's day xx”

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Posted 3 months ago

“We have been using the Cardiff Store for a while now. It is always a pleasant experience with helpful and efficient staff, but on the last two occasions Chris has just been amazing. So very helpful, honest and totally respectful. You have a valuable member of staff in Chris and I look forward to seeking her advice and help in the future.”

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Posted 3 months ago

“I made a purchase at this store in the Stratford Westfield shopping mall for the first time, I speak little English, I am Brazilian, I was served by Susana, who was very friendly, helpful and even spoke Portuguese to help me, very charismatic and attentive, I will return more often.”

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Posted 5 months ago

“Visited the Cardiff store today and i wanted to leave a review about Vicky.G, this lady went above and beyond for me today, when i couldn't find my size she searched for other things for me to try, fetching me different sizes, looking out the back for different styles that i may like, (it took us a while) but i managed to walk away with exactly what i wanted and that wouldnt of been possible without her!, and on top of that shes was so happy to help, nothing was to much trouble for her, she was friendly to talk to and just made my experience in the store so much better!”

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Posted 6 months ago

“Amy B was amazing in her customer service today and went above and beyond to help my sister and I find the right sizing. Incredibly helpful and very happy with the staff in the store.”

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Posted 6 months ago

“Just wanted to leave a review for the amazing Katie at the Nottingham branch....such a lovely lady, made us feel very at ease and was so knowledgeable and helpful 🙂 thank you so much 😉👿”

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Posted 6 months ago

“Excellent service very professional. Makes you feel at ease like talking to a favourite relative. I didn’t realise I was wearing all wrong sizes till Caroline sorted it out ! I will definitely be going back. I felt much better on the way out than on the way in”

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Posted 7 months ago

“I went into my local branch in Bournemouth I saw looking for swimwear for a last minute Holiday. Debbie assisted me she was so friendly and helpful, she offered to measure me I was wearing 44DD I was in fact a 40FF/G they didn’t have anything in stock. But she gave me names of companies who stock those sizes came home ordered a bikini thank you Debbie I was getting so stressed not being able to find anything. Will definitely be back for some new bras when I get back.”

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Posted 7 months ago

“Chloe at the Nottingham branch was fabulous, with a brilliant bra fitting followed by help in choosing the rest of the items I wanted. I am 100% happy with the fit of the bras and the service provided. Highly recommended!”

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Posted 7 months ago

“Shopping at Ann Summers has been such a personal journey and with the help of Anna she has got my husband and I back on track with our marriage What a lovely experienced lady she is A Christian and both of us are in a mixed marriage with children so I can really relate with her. It’s much more than just a shop and the staff there for me especially Anna are just amazing Sometimes I’ve been there and experienced some very rude obnoxious trying customers and they really do deserve a medal when trying to deal with that level of verbal abuse just because they are impatient or are being told a mistake has happened and nothing can be done. These girls work there and in such a special shop have to put up with a lot sometimes so hats off to you and thanks for letting mine and the majority of customers have a wonderful experience keep up the good work Again thank you especially to Anna”

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Posted 8 months ago

“Thank you Lily for an excellent bra fitting at the Oracle branch in Reading. She was very helpful, patient and attentive with my needs. Many thanks!”

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Posted 8 months ago

“Hello Ann Summers - THANK YOU IVY IN THE CANTERBURY STORE - KENT!! Very Happy Customer thanks to sales lady Ivy!! It is about 7 years since I went into an Ann Summers shop and last time I did it was Westfields London and I found the staff to be a bit over familiar calling me darling etc. Despite the bras being very good quality I didn't go back as a result. However, yesterday I was shopping in Whitefriars Canterbury Kent and decided to go in to see if I could get a decent bra. I was served and fitted by a young woman called Ivy . She was absolutely brilliant and not only found me the right size bras - but on request matched the 5 bras, I went to not purchase, with underwear. I spent about £135.00 and because of SUCH EXCELLENT SERVICE FROM IVY I have gone on line and spent the same again in underwear - now having the sizes that fit me perfectly!!! AND THANKS TO IVY - I will remain an active purchaser - I do hope Ann Summers reward and look after such excellent staff when you have them on board!!!”

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Posted 8 months ago

“Other day I went in to Westfield Stratford mall, when I went in to the Ann Summers, the lady (Rita) who helped me with my bras sizes. She was very helpful and friendly. I will go there again. 🫶🏻”

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Posted 11 months ago

“Staff in all the Ann Summers Stores are always available to assist customers and are always welcoming to customers. Highly recommended”

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Posted 1 year ago

“Went into the Plymouth store to buy a bikini but left with the sonar clitoral stimulator there needs to be a warning on the box to not use while drivinghad tears rolling down my eyes!!!! When I use it my heart rate goes from 74 to 134 in 4 seconds!!!! Best workout I have ever done!!!! Also the staff In there are amazing!!!! Brilliant team, don’t make you silly or get you to buy the most expensive. Just brilliant!!! Thank you xx”

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Posted 1 year ago

“Visited your Cardiff City centre store with my wife and Carys was amazing. Nothing was to much trouble, exceptional customer service. A great example of how you should be treated as a customer. Please continue to get the bigger sizes and not just the size 6-8. 5*****”

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Posted 1 year ago

“Visited the Trafford Centre store Sophie was amazing with doing my bra fitting, she made me feel so comfortable and was on hand to look for certain styles in my size, she was non judgemental and very helpful throughout my experience”

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Posted 2 years ago

Ann Summers is rated 3.5 based on 107 reviews