Annah Hariri Reviews

Name: Annah Hariri
Rating: 1.06

1.1 Rating 692 Reviews

1 %

of reviewers recommend Annah Hariri

Company Reviews

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Metrics

1.1

Based on 692 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+905416924955

Email:

feyza@annahariri.com

Location:

Turkey, ,

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Annah Hariri 5 star review on 16th April 2024

Ariel S

Annah Hariri 1 star review on 19th February 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The concept of selling Islamic clothing online is wonderful - sadly the people selling the products have questionable or no ethics. My wife placed an order for 5 dresses back on March 29th. Our credit card was charged the full amount back on March 29th. As of today, only one dress has been received. Despite countless emails and attempts to reach the company by phone, there has been no progress. BUYER BEWARE!”

Helpful Report

Posted 4 years ago

Hello Bilkis, White Sails Dress has already been shipped on APRIL 14. And as you requested, rest of your order has been refunded. Let us know if we can be of any other help. Hope to serve your better next time when the situation is back to normal prepandemic one. Regards, Annah Hariri CC

Posted 4 years ago

“Order no: US74487 NEVER RECEIVED!!!!! I placed an order more than 2 months ago to UAE as a gift to my sister. Also paid extra for fast shipping. I just found out only one item out of the 3 items were delivered. The other two items status is “preparing for delivery” I just found out and I don’t want to know why. I just want a solution. I can’t believe you’re advertising your website all over the internet while not fulfilling the orders you already have. If my sister haven’t informed me. I wouldn’t have known. It’s your job to follow up not mine.”

Helpful Report

Posted 4 years ago

Hello Luma, Monday Blues Dress has already shipped on JUNE 24. And as you requested, Accordion Pleats Dress and Kimono 3Piece Set has been refunded . Let us know if we can be of any other help. Hope to serve your better next time when the situation is back to normal prepandemic one. Regards, Annah Hariri CC

Posted 4 years ago

“Do not buy from them It's been since March 29th and I still did not receive my order. Customer service is helpless and ignoring my requests for refund. All they have to say is referring me to a facebook video! They can't even give me a proper delivery date. Their dresses are usually beautiful but I'm completely put off because of their dishonesty and incompetence. If you order, be ready for a very long and frustrating journey where at the end of it you may never receive what you asked for.”

Helpful Report

Posted 4 years ago

“Worst customer service. They took a month to answer my email. Then took 4 months to deliver my order. Then after posting a review based on my experience they asked if I could remove it they would refund my dress and give it as a gift. A gift for waiting four months and unanswered emails?”

Helpful Report

Posted 4 years ago

“I ordered 5 dresses on 5th of May 2020. They stated I would receive my order in 15-30 days. I contacted them after a month and received a standard email about how I was helping their employees during COVID by purchasing their products. I waited another 2 weeks and called back as I saw Anna HARIRI posting videos about shipping orders. I was told 2 of my dresses are ready and I will receive my clothes in 2 weeks. Nothing was posted even after 2 months. The subsequent emails just stated I will receive the clothes in 7-9 days. Finally fed up I canceled my order in July. I received an email that I would get my money in 14 days. It’s 3 weeks now, no sign of money. I have sent numerous emails, messages on Facebook and instagram and made phone calls. When buying I just saw the positive reviews on their website. I was tempted by their sale which is still going on, 3 months as far as I know of. Negative reviews on their Facebook and instagram are deleted. I wish I had seen the reviews on trustpilot before buying. I do not trust the positive reviews here as well because the sort of words used are the same that are used by Anna hariri’s customer service. Beware of this fraudulent company and read the other negative reviews before you are tempted to buy.”

Helpful Report

Posted 4 years ago

“They wrote in website lots of thing but most of that just lie. They chite with customer. I paid for urgent 7days shipment but They shipt for me after 60 days. I say dont buy any thing from them.”

Helpful Report

Posted 4 years ago

“Simply Thieves, They only accept visa and not PayPal as PayPal has protection. Then they steal money and it has been months and didn't receive the dress and they don't reply to inquires and didn't refund my money.”

Helpful Report

Posted 4 years ago

“simply thieves, they only accept visa and not PayPal because Paypal has protection. They will steal your money and it has been months and didn't receive the dress and they don't reply to inquires,”

Helpful Report

Posted 4 years ago

“Scam website, stay away. I ordered 2 dresses. after one and half months one arrived and they sent it by DHL instead of standard mail I ordered and this result in paying lots of money at the door equal to the whole price of the dress. I ordered many times from other websites and never paid a penny at the door. When I opened the package, I found only one dress and a letter saying they weren't able to deliver the 2nd due to COVID. While they still encourage and accept new orders and send daily emails asking customers to hurry and order to receive their orders before Eid. I tried to contact them many times asking for a refund for the missing dress but no reply whatsoever. They just stealing money.”

Helpful Report

Posted 4 years ago

“Don't order from them they are thiefs. I ordered since first of March till now I didn't receive my order.”

Helpful Report

Posted 4 years ago

Hello Noon, Cover Modest Jumpsuit has already shipped on APRIL 13. Skies Modest Dress and complimentary Boho Dress has been shipped JULY 24. Let us know if we can be of any other help. Hope to serve your better next time when the situation is back to normal prepandemic one. Regards, Annah Hariri CC

Posted 4 years ago

“Don't order from them. They are thiefs. The only way to pay by Visa they will take your money then they will ignore you . I did order from Annah hariri since first of March 2020 till now I didn't receive it . They are not replying through emails. Very bad experience.”

Helpful Report

Posted 4 years ago

“DO NOT BUY! I have purchased 8 Dresses of which none arrived. After 5 e-mails and a number of phone calls, I had no response what so ever. I even tried to contact them via their online chat but no response. We even went to the next level of contacting via Instagram, but our comments were being deleted minutes after it was posted. They are using COVID-19 as an excuse due to their failure as a company during their sudden move to BURSA - TURKEY. Continuing to take orders and not delivering is a way companies like this don't make it far. After my review on Trustpilot a couple of days ago, I received an email from Anna Hariri (I was shocked after so long!) saying: "We have received your review from the [trustpilot link]. Please let me know how we can make you happy and as a sensitive customer care, If you retract your review from the website, I can issue a full refund and the dress will be a gift from us." - Helloooo where were in the past month?!?! I had accepted their offer as I wanted my money back and guess what, they only issued me a partial refund (not yet received) as I kept my word when I said I would delete my review. Once I reminded them of their email and their exact words they decided to cancel my order completely. Get your money back while you can! If you haven't ordered yet make sure you know what size you're ordering sometime next year! I will be posting screenshots of the emails from Duygu (Anna Hariri) Poor Customer Care Team. Not only has she made it worse by lying, but has proven my comment!”

Helpful Report

Posted 4 years ago

Hello Ibrahim, We experience delays due to Covid-19 about which we always update on our social media. Our latest update is here https://www.facebook.com/watch/?v=729668424539055 And as I see your order has already been refunded. Let us know if we can be of any other help. Hope to serve your better next time when the situation is back to normal prepandemic one. Regards, Annah Hariri CC

Posted 4 years ago

Annah Hariri is rated 1.1 based on 692 reviews