Anorak Reviews

Name: Anorak
Address: Anorak PO Box 80671, London, United Kingdom
Rating: 4.71

4.7 Rating 3,938 Reviews

93 %

of reviewers recommend Anorak

4.7

Based on 3,938 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products with one exception.”

Helpful Report

Posted 1 year ago

“Returned a cardigan written 3 emails but no reply Your Refund request # 084B5C1672636: Approved Anorak To: jacquie.franklin@btinternet.com 24 Mar Show details 1 Your return request has been processed Hi Jacquie Franklin, Your return request #084B5C1672636 has been approved. To return your order, simply follow the simple instructions below: 1) Print out the returns label we'll email you. 2) Pack your items back into the box or bag they arrived in and secure them for delivery. If these are damaged, please use an alternative. 3) Drop off the parcel at your nearest Collect+ point. Once the returned items are recieved, it can take up to 21 working days for a refund to show up in your account, we'll let you know as soon as your refund has been processed. Please note, we can only refund items that are returned undamaged in their original packaging, unless they are faulty. All the best, Anorak You're getting this status email because you submitted a return request. If you wish to stop receiving updates about this return, please contact the store owner.”

Helpful Report

Posted 2 years ago

“I have not yet received this item. Can you track it for me please?”

Helpful Report

Posted 2 years ago

Hi Aileen, Thank you for getting in touch. I can see your order has now reached the sorting office therefore it should be delivered very soon! Best wishes Team Anorak

Posted 2 years ago

“2 weeks later and I am still waiting for my items to arrive, they are being held at US customs in Chicago.”

Helpful Report

Posted 2 years ago

Hi Lesley, Thank you for getting in touch. I can see your order is currently with customs, have you received a notification to pay for customs charges at all? I have popped a link to our delivery page which mentions this: https://www.anorakonline.co.uk/pages/delivery-information-1 If you have any further issues please do get in touch with us directly so we can help resolve this for you. Best wishes Team Anorak

Posted 2 years ago

“I cannot give a review of the actual items. I received nothing.”

Helpful Report

Posted 2 years ago

Hi Stephanie, Thank you for your review, I can see your order was placed on 10/03 to the USA and we do ask you to allow 17 working days for delivery. I can see your order has now reached the sorting office so it should be delivered to you very soon. Best wishes Team Anorak

Posted 2 years ago

“Still have not received the item ordered on February 28th, 2023. My tracking still states the item is in Northampton England. I am wondering if I am ever receiving this item?! Will be reaching out to my bank to discuss getting my $88.00 dollars back.”

Helpful Report

Posted 2 years ago

Hi Regan, Thank you for getting in touch. I can see that your order was dispatched on 01/03 and the tracking was last updated on 02/03 that it was leaving the UK. Your order will currently be travelling through the system and will hopefully be at customs very soon. We do ask that you allow 17 working days for USA orders. https://www.anorakonline.co.uk/pages/delivery-information-1 If you have any more concerns, please do get in touch with us directly, info@anorakonline.co.uk Thank you for your continued patience and we have all our fingers crossed you won't have too much longer to wait. Best wishes Team Anorak

Posted 2 years ago

“I’ve returned them as not worth the high price tag…& now 21 days to wait for a refund! How do you justify keeping my money for that amount of time…?”

Helpful Report

Posted 2 years ago

Hi Meg, Thank you for your feedback. We're so sorry you haven't received your refund before now. The tracking on the system showed that your parcel is still on route however we have now located your order in the warehouse and have actioned your refund. Best wishes Team Anorak

Posted 2 years ago

“I do not know how much I would like or dislike this product as I have not received it yet. I ordered it in January. I think there is some mail issue going on from strikes in England but if there are, I would love to hear whether I will ever get my product from the company.”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you for your review and we're so sorry your order hasn't arrived as yet due to the cyber attacks. We have had a look at your tracking and this is now at the sorting office, so it shouldn't be too much longer to wait. Thank you again for your patience. Best wishes Team Anorrak

Posted 2 years ago

“I am sorry to say that my experience is not being entirely good, I still have not received the package. I already received your letter to inform me that the transport company has had problems, but many days have passed without any news.”

Helpful Report

Posted 2 years ago

Hi Mari, I'm so sorry for the experience you have had with your international order. Please could you contact us directly on info@anorakonline.co.uk so we can resolve this for you. Best wishes Team Anorak

Posted 2 years ago

“6weeks have passed since I ordered. My package's still in UK. I would like to collect it from royal mail and use another international postal derivery. Anorak's costomer service told me,thank you for your pacient and have a good day.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review, I have looked into your order and can see this was placed just under 4 weeks ago, we wrote to you to update you on the unfortunate Royal Mail cyber attacks on international orders and thanked you for your patience. I can see your order was shipped on 30/01 and the tracking was last updated on 07/02. For orders outside of the UK sadly they can take a little longer due to customs. We are sorry for this delay and appreciate it is frustrating however we are unable to amend the shipping carriers as this is already on route to you. Best wishes Team Anorak

Posted 2 years ago

“Terrible customer service. An item was missing from the order, they haven’t bothered replying to me, won’t be purchasing from them again”

Helpful Report

Posted 2 years ago

Hi there, I'm so sorry to hear this, I can confirm we haven't received an email from you, again we are very sorry. Please could you email us on info@anorakonline.com and we will of course resolve this for you. Best wishes Team Anorak

Posted 2 years ago

“I paid for this order 10 days ago and have not received anything. Hard to review your product if you don’t send it to me.”

Helpful Report

Posted 2 years ago

Hi Cheri, I'm so sorry for the delay, we have updated you. Please do get in touch if you have any further issues. Best wishes Team Anorak

Posted 2 years ago

“As much as I love the design,and yes, colour wasn't as vibrant as appears on line, but still looks nice. Sadly the printed design started to wear away very quickly despite the mat only being down for a couple of weeks with very limited use. Very disappointed with it.”

Helpful Report

Posted 2 years ago

Thank you for your review and I'm sorry to hear this. Please do get in touch via email with photos so we can investigate further. Best wishes Team Anorak

Posted 2 years ago

“Items never arrived”

Helpful Report

Posted 2 years ago

Hi Meredith, Oh no we're so sorry to hear this. Please do get in touch with us with your order number info@anorakonline.com Best wishes Anorak

Posted 2 years ago

“I have not received this item it was allegedly delivered on Wednesday 30th November when I was not in according to UPS. I was in all day and no one knocked or rang the door bell. I have had an EMail from them to tell me this. I have tried answering but Apple will not veryfy the server.”

Helpful Report

Posted 2 years ago

“Fabric between main shirt and the tie pieces didn’t match at all. Looked strange and poorly made so have asked to return. Pity as strawberry pattern beautiful !”

Helpful Report

Posted 2 years ago

Hi there, I'm so sorry to hear you have received a faulty item, this is not the quality we would expect from Anorak at all. Please do get in touch so we can resolve this for you info@anorakonline.co.uk Best wishes Team Anorak

Posted 2 years ago

“I am still waiting for the delivery. Last Wednesday the delivery status said: “Due to arrive today”. It didn’t arrive. And the following day, and ever since, it just says” “Pending”. Really annoying because I paid for delivery and ordered early enough for it to reach me by a friend’s birthday. But it didn’t arrive. And I am still waiting”

Helpful Report

Posted 3 years ago

Hi there, I'm so sorry about that, please can you let me know if your order has still not arrived? Please note the delay could have been due to Royal Mail delays or no one being home when a delivery was attempted or the address being incorrect. Best wishes Team Anorak

Posted 2 years ago

“Très joli mais j'ai payé 35 euros de frais de douane et je ne suis pas prête de recommnader du coup......”

Helpful Report

Posted 3 years ago

Hi there, I'm so sorry the customs tax came unexpectedly however we do state on our website that since Brexit these charges will apply to all international orders. https://www.anorakonline.co.uk/pages/delivery-returns Best wishes Team Anorak

Posted 2 years ago

“Well I still haven't received this item 3 weeks later and have heard nothing back from Anorak despite 3 emails and 2 attempts at phoning where I just get a voicemail”

Helpful Report

Posted 3 years ago

“Nonexistent customer service. Package arrived in plastic bag having been destroyed by Royal Mail. Contents damaged. No response to numerous emails. No phone line for customer service.”

Helpful Report

Posted 3 years ago

Anorak is rated 4.7 based on 3,938 reviews