Anorak Reviews

Name: Anorak
Address: Anorak PO Box 80671, London, United Kingdom
Rating: 4.71

4.7 Rating 3,938 Reviews

93 %

of reviewers recommend Anorak

4.7

Based on 3,938 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Anorak PO Box 80671,
London
United Kingdom
SE23 9GD

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Anorak 5 star review on 16th October 2023

113

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received the package.”

Helpful Report

Posted 6 years ago

Hello, I am so sorry to hear this, I am contacting the courier now and will get in touch with you today so that this can be resolved. Kind Regards Isobel

Posted 6 years ago

“Unfortunately, my order was never delivered. When I first reported this, I received prompt responses from customer service, but asked to wait, to see if the package might have been returned. For the last three weeks, I have heard nothing at all regarding the order, although I have e-mailed to ask again. The order was placed May 7, it is July 19, and I am still waiting to hear back about either a replacement or refund.”

Helpful Report

Posted 6 years ago

Hi, thank you for your valuable feedback and sorry to hear about the problems you have encountered with delivery. We did have a delivery issue with our carrier during this time, which has now been resolved. In addition, we have just had a staff handover in our customer service department and regrettably your query has been overlooked. Please email info@anorakonline.co.uk with your name and order details and we will compensate you.

Posted 6 years ago

“I’m yet to receive either of the products that I ordered unfortunately.”

Helpful Report

Posted 6 years ago

Hi Rachel, I'm really sorry to hear that your order has not turned up. We will contact you today to sort out the problem for you.

Posted 6 years ago

“My parcel has still not arrived despite saying it has and when emailed I have not heard anything back from you”

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Posted 6 years ago

Hi I'm really sorry to hear about this, we will contact you today to ensure the issue is resolved promptly and to your satisfaction.

Posted 6 years ago

“Sorry still waiting for my order to be delivered it has not arrived and very disappointed.”

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Posted 6 years ago

“I’d love to review my purchase but still haven’t received it having ordered my placemats on 28th December. So disappointing when Anorak are usually so good!”

Helpful Report

Posted 7 years ago

Hi Rachael, we're really sorry to hear your placemats haven't arrived yet. I have looked up your order on the system and can see the goods have been marked as signed for, which suggests they may well be with a neighbour. I will ensure we contact you by email urgently with full details of the carrier, tracking number and details of where your order is currently situated.

Posted 7 years ago

“I ordered two of these for my daughter who is four years old. These would be better described as a tea towel, as they are very small and not cuddly at all. They are absolutely rubbish.”

Helpful Report

Posted 7 years ago

“I just received the stag blanket purchased in the sale which I thought was very poor bearing in mind the original price of £70. The material is super thin with no backing on it so pretty useless for the purpose. Nice design but you can find much better quality picnic blankets for half the price in several outlets.”

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Posted 7 years ago

“I have been asked to write a review- If I ever receive the item ordered I will oblige”

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Posted 7 years ago

Hi, we're sorry to hear your order has not arrived with you. We'll make sure this gets resolved as a matter of urgency, so please click the following link and get in touch using the methods listed: https://www.anorakonline.co.uk/contact-us-i3.

Posted 7 years ago

“Very poor delivery - over 10 days to deliver my package.”

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Posted 8 years ago

Sorry to hear this. We have now upgraded all our systems but we appreciated the feedback,

Posted 4 years ago

“I placed a large order on your towels. In particular the "squirrel' bath set. There are brown stains on this set! As soon as I removed the label with scissors the towels have now got "pulls" on them. The material is shockingly poor and for the amount of money I spent, I feel as though I should have gone else where! I have always brought from Anorak in store, from picnic blankets to cool bags. I have never had any problems with your products however I shall never be ordering towels again. I was very excited to have these towels on display however I am now embarrassed to do so. Not a happy customer!!”

Helpful Report

Posted 9 years ago

Sorry to hear about your experience shopping with us, our QC team have worked hard over the past couple of months to improve the quality so thank you for your honest feedback. Team Anorak

Posted 4 years ago

Anorak is rated 4.7 based on 3,938 reviews