Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 415 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 415 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called and had a couple of questions about the bassinet, had a lovley chat with the owner. The item was sent out so quickly, had a very good experience & the product is great. Will be purchasing again. Professional & prompt, thankyou! Can't wait to use our bassinet”

Anstel Brands 5 star review on 22nd October 2021

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Posted 3 years ago

“Thanks Anstel! Fantastic service and great assistance from the team every time we request something. Keep up the good work!”

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Posted 3 years ago

“I placed an order for a pair of replacement wheels for my pram a few days ago, they arrived very quickly, however there was a picking error and I received the Joolz Geo2 wheel, instead of the Joolz Geo wheel. I contacted Anstel Brands via the website last night requesting to swap them over. Hayden responded to me first thing this morning and offered to have someone deliver the correct wheel to me today. It is midday, and I now have the correct wheels, the staff at Anstel Brands were so helpful and accommodating and just pleasant to deal with! Inevitably, human error occurs, it's how a company corrects it that matters. Thank you so much Anstel Brands, I will certainly be back.”

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Posted 3 years ago

“I send an request email on Sunday regarding my Mios frame problem. Hayden and his team resolved my problem within three business days. I was very very impressed of their service and efficient response. I’m really really happy of their customer service.”

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Posted 3 years ago

“We required fast postage and were not disappointed. Item as described. Happy customers.”

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Posted 3 years ago

“I appreciated the prompt delivery of a very high quality product. I also appreciated communication that informed me of the safe arrival of the product. My daughter was very happy with the change mat.”

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Posted 3 years ago

“Great and easy to deal with.”

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Posted 3 years ago

“Great service from order to delivery”

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Posted 3 years ago

“Great products, outstanding customer service and fast delivery, even during lockdown! Thank you!!”

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Posted 3 years ago

“Fabulous! I ordered on the Sunday night & it arrived on the Tuesday from another state. I’m so happy, I love the product & it was so easy”

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Posted 3 years ago

“Although the product was lovely and delivered in a timely manner, I was upset at the fact that I was contacted after my order was placed requesting more money for postage even though when checking out I had already paid 9-10$ for postage of a bulky item. This is really unprofessional to basically charge someone twice for postage of bulky items especially considering a great deal of the items sold on this site are bulky items.”

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Posted 3 years ago

Hey Charlotte, Thanks firstly for ordering with us, we're so happy you're pleased with the product and turnaround time. Thanks also for providing this feedback, we do appreciate it. And we apologise if your experience with the shipping cost didn't go as smoothly as expected. Whilst we try to offer competitive shipping rates, being located in regional QLD, 7+ hrs from the nearest metro region meant this was considered an exceptional situation. You can see more info on this in our Shipping Policy: https://anstel.com.au/policies/shipping-policy#:~:text=exceptional%20situations Trust that helps, and we do hope you'll be back to shop with us again. If there's anything further we can do to assist, please do get in touch with us anytime. x Anstel Brands

Posted 3 years ago

“Loved our highchair, best price we could find and delivery was unbelievably quick.”

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Posted 3 years ago

“My experience was with a prompt response and professional.”

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Posted 3 years ago

“extremely helpful”

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Posted 3 years ago

“Absolutely love the quality and design of the Bailey Cot and Chest of Drawers. A special thank you to Daniel from Anstel Brands who was incredibly supportive, helpful and ensured everything was ready for me prior to our baby’s arrival.”

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Posted 3 years ago

“Hayden was really helpful. Problem was solved timely with professionalism.”

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Posted 3 years ago

“Baby still on her way but the craddle is now complete and my new granddaughter will get to sleep in the same craddle as her mummy did. Very easy to order and on time delivey”

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Posted 3 years ago

“Thank you, Hayden for your prompt and knowledgeable assistance with my many questions. It really helped to clarify the right product to purchase.”

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Posted 3 years ago

“Quality custom made bassinet mattress. Jig just recommend”

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Posted 3 years ago

“Amazing service!! Daniel assisted me and made my purchase so efficient and easy. Thank you!”

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Posted 3 years ago

Anstel Brands is rated 4.8 based on 415 reviews