Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 404 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 4 star review on 8th October 2024

Aldrich

Anstel Brands 5 star review on 5th July 2024

Bec B

Anstel Brands 5 star review on 1st June 2024

Jenny B

Anstel Brands 2 star review on 28th March 2024

Victoria S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not very happy with the time taken and the delivery process of items. Anstel itself sounds good customer service, but it took over three weeks for my order to reach and they delivered it to the wrong address (I redirected because it was getting delayed, and ended up in the original address)”

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Posted 2 years ago

“Wow! That was the quickest, most hassle-free shopping and delivery experience ever. Thanks”

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Posted 2 years ago

“Great customer service, great price, quality brands like Cybex..... Highly recommended”

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Posted 3 years ago

“Very easy to order, arrived quickly. We haven't used product yet but meets all requirements. Should be perfect for baby.”

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Posted 3 years ago

“Top level service guys. From order to delivery no problems or hiccups. Thank you for the great service and product.”

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Posted 3 years ago

“I bought the product online with shipping to Miami, the experience was spectacular, they supported me at all times to make the purchase. Excellent service and I received the product in perfect condition 10/10”

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Posted 3 years ago

“Amazing after sales service alongside the online customer support during purchase. Had an issue and the team at Anstel Brands honoured the warranty from their end without having us to deal with manufacturer. Sorted the issue within a day. Highly recommended!”

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Posted 3 years ago

“No one responded”

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Posted 3 years ago

“Fantastic”

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Posted 3 years ago

“I called and had a couple of questions about the bassinet, had a lovley chat with the owner. The item was sent out so quickly, had a very good experience & the product is great. Will be purchasing again. Professional & prompt, thankyou! Can't wait to use our bassinet”

Anstel Brands 5 star review on 22nd October 2021

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Posted 3 years ago

“Thanks Anstel! Fantastic service and great assistance from the team every time we request something. Keep up the good work!”

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Posted 3 years ago

“I placed an order for a pair of replacement wheels for my pram a few days ago, they arrived very quickly, however there was a picking error and I received the Joolz Geo2 wheel, instead of the Joolz Geo wheel. I contacted Anstel Brands via the website last night requesting to swap them over. Hayden responded to me first thing this morning and offered to have someone deliver the correct wheel to me today. It is midday, and I now have the correct wheels, the staff at Anstel Brands were so helpful and accommodating and just pleasant to deal with! Inevitably, human error occurs, it's how a company corrects it that matters. Thank you so much Anstel Brands, I will certainly be back.”

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Posted 3 years ago

“I send an request email on Sunday regarding my Mios frame problem. Hayden and his team resolved my problem within three business days. I was very very impressed of their service and efficient response. I’m really really happy of their customer service.”

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Posted 3 years ago

“We required fast postage and were not disappointed. Item as described. Happy customers.”

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Posted 3 years ago

“I appreciated the prompt delivery of a very high quality product. I also appreciated communication that informed me of the safe arrival of the product. My daughter was very happy with the change mat.”

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Posted 3 years ago

“Great and easy to deal with.”

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Posted 3 years ago

“Great service from order to delivery”

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Posted 3 years ago

“Great products, outstanding customer service and fast delivery, even during lockdown! Thank you!!”

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Posted 3 years ago

“Fabulous! I ordered on the Sunday night & it arrived on the Tuesday from another state. I’m so happy, I love the product & it was so easy”

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Posted 3 years ago

“Although the product was lovely and delivered in a timely manner, I was upset at the fact that I was contacted after my order was placed requesting more money for postage even though when checking out I had already paid 9-10$ for postage of a bulky item. This is really unprofessional to basically charge someone twice for postage of bulky items especially considering a great deal of the items sold on this site are bulky items.”

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Posted 3 years ago

Hey Charlotte, Thanks firstly for ordering with us, we're so happy you're pleased with the product and turnaround time. Thanks also for providing this feedback, we do appreciate it. And we apologise if your experience with the shipping cost didn't go as smoothly as expected. Whilst we try to offer competitive shipping rates, being located in regional QLD, 7+ hrs from the nearest metro region meant this was considered an exceptional situation. You can see more info on this in our Shipping Policy: https://anstel.com.au/policies/shipping-policy#:~:text=exceptional%20situations Trust that helps, and we do hope you'll be back to shop with us again. If there's anything further we can do to assist, please do get in touch with us anytime. x Anstel Brands

Posted 3 years ago

Anstel Brands is rated 4.8 based on 404 reviews