Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 404 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

Write Your review

Tell us how Anstel Brands made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anstel Brands 4 star review on 8th October 2024

Aldrich

Anstel Brands 5 star review on 5th July 2024

Bec B

Anstel Brands 5 star review on 1st June 2024

Jenny B

Anstel Brands 2 star review on 28th March 2024

Victoria S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful team, I was actually dreading having to have my pram fixed/part replaced but the team made it so easy which is very much appreciated when have a baby & am back at work. Thank you!”

Helpful Report

Posted 8 months ago

“Very poor experience. I have had emails go back and forth from a fault that could have resulted in a serious injury. It has been fobed off and ive asked for a call from a manager - No call but instead days later i have received a generic email noting my "query is closed". For a company that prides themselves on safety and quality i am appauled with this service received. I would never purchase from your brands again.”

Helpful Report

Posted 8 months ago

Dear Niamh, Thanks for taking the time to leave your feedback. I have taken a look through your warranty claim with us and I can see that it was outside the Manufacturer's warranty period of 2 years therefore Cybex wasn't able to issue a replacement under warranty. I can also see our team did offer a significant discount on a replacement stroller as a way of compensating for the unfortunate situation. We do still uphold that offer if you do wish to take advantage of it. Thanks again for your review, we'll use this to help us improve in the future. Regards Anstel Brands

Posted 8 months ago

“Cheryl from Anstel support has been extremely helpful and supportive throughout my issue. Whilst it has taken sometime to resolve it, it has been at no fault of hers. Exceptional customer service!”

Helpful Report

Posted 8 months ago

“Thank you for your prompt attention.”

Helpful Report

Posted 8 months ago

“Cheryl is the best”

Helpful Report

Posted 9 months ago

“Cheryl was so helpful and deliveries were quick and easy”

Helpful Report

Posted 9 months ago

“Very prompt and attentive service Appreciated the response”

Helpful Report

Posted 9 months ago

“Great service, efficient and prompt delivery. Easy and got me out of a bind.”

Helpful Report

Posted 9 months ago

“Fantastic Products, better service!”

Helpful Report

Posted 9 months ago

“Cheryl was so helpful with my epriam issues. She responded quickly to my emails and the issue has been resolved. Great customer service”

Helpful Report

Posted 9 months ago

“Quick delivery, prompt on response customer service”

Helpful Report

Posted 9 months ago

“Attentive and quick to resolve”

Helpful Report

Posted 10 months ago

“Really happy with the customer service I received for a replacement handle (wear and tear) outside of the warranty period. I was offered a replacement part for a nominal price, it arrived quickly and my query was handled promptly.”

Helpful Report

Posted 10 months ago

Helpful Report

Posted 10 months ago

“First time shopping with Anstel Brands for a cot mattress, and it was such a fantastic and flawless experience - the customer service was great, and delivery was very punctual. I was then also delighted and so happy to receive the mattress as the quality was fantastic. I had an old Boori mattress which was terrible in comparison to BabyRest. The quality is second to none, and made in Australia; I am so happy I found it. The staff also assisted me with a cot assembly query in an efficient manner and when they did not have to. I will highly recommend Anstel to anyone, and have been telling friends and family to purchase from them too. Thank you for making quality products at reasonable prices!”

Helpful Report

Posted 10 months ago

“Customer service was great! My delivery came earlier than expected as well :)”

Helpful Report

Posted 10 months ago

“Cheryl was amazing, very professional and very supportive, I was having trouble with a broken part of my pram, she responded with clear options and solved my problem very quickly. Other than deals I will be happy to pay for the service. Highly recommend and will be purchase in the future.”

Helpful Report

Posted 10 months ago

“Excellent! Great custumer service and quality products! Fast delivery as well. Thank you!”

Helpful Report

Posted 10 months ago

“Amazing client service 👌🏼”

Helpful Report

Posted 10 months ago

“Fast & reliable delivery.”

Helpful Report

Posted 10 months ago

Anstel Brands is rated 4.8 based on 404 reviews