Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 404 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 4 star review on 8th October 2024

Aldrich

Anstel Brands 5 star review on 5th July 2024

Bec B

Anstel Brands 5 star review on 1st June 2024

Jenny B

Anstel Brands 2 star review on 28th March 2024

Victoria S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very happy with service”

Helpful Report

Posted 1 year ago

“Fantastic after sales service! Due to an error likely on my part a piece of the pram broke- Brad at the service team was so great with problem solving and assistance- went above and beyond for someone with no idea (me!) Brad sorted the problem without fuss and with great communication- I highly recommend these guys- they back their products 100% Thank you!”

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Posted 1 year ago

“Fantastic product, super quick delivery”

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Posted 1 year ago

“Very happy with a customer service and products we bougt. We needed to replace parts of out Cybex pram. It’s not new model, so happy, they still have them! Our pram was Cybex Balios S”

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Posted 1 year ago

“Everything arrived and very quickly.”

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Posted 1 year ago

“I had cause to call Anstel on three occasions in the past two months (ordering replacement parts for Cybex). The customer service provided was exemplary and unexpected considering how large the Anstel company is. I do not recall who I spoke to in February but have recently been communicating with Hayden from the Anstel Web Team. With the steady decline in what is expected from customer service within large companies this was a welcome surprise. I'd encourage anyone who has a enquiry about a Anstel stocked item to give them a call and I'm sure they can help.”

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Posted 1 year ago

“Very good quality products and very lovely customer service.”

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Posted 1 year ago

“Brilliant customer service”

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Posted 1 year ago

“Very good sevice”

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Posted 1 year ago

“Poor quality products”

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Posted 1 year ago

“Took a while for anyone to respond to my query despite contacting via multiple ways. However when I finally was in contact with someone the customer service was great. The replacement product was delivered really quickly as well. I was a bit disappointed that I was expected to return the faulty product in person, requiring me to find time (whilst managing a baby and family commitments) and a significant drive. Response time was not over a week but there is no option to select below for between 6-12 hours and over a week, and you cannot deselect the options.”

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Posted 1 year ago

“Where is my order?”

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Posted 1 year ago

Hi Prerona. I can see your order was delivered today :) As it was an international order the delivery time took a little longer than normal - 10 days from pick up to delivery. Hope you received it all ok :) x Anstel

Posted 1 year ago

“Amstel Brands we're quick with responding to my enquiry. On ordering the part, I received it the. Next day. I was very happy”

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Posted 1 year ago

“Claims always get resolved with positive outcomes for customers”

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Posted 1 year ago

“Great follow up and communication and quick to respond. My order arrived earlier than scheduled. Thank you for being there.”

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Posted 1 year ago

“Had such a great experience with Anstel and Valentina in particular. Love our pram and accessories.”

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Posted 1 year ago

“Anstel Brands have been very quick and easy to deal with when I had some slight fault in my product, the replacement part arrived very promptly! Can’t fault customer service - very happy.”

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Posted 1 year ago

“Such great service and so accommodating!! The whole process from purchase to delivery was fast and hassle free!”

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Posted 1 year ago

“I had to deal with them twice because my pram broke twice which is annoying specially when you have twins but they made the process very pleasant, very professional and they always got back to me very quickly. The spare parts arrived in no time.”

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Posted 1 year ago

“Terrible. Immediately passed blame and basically said my emails were wasting time. Disgusting.”

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Posted 1 year ago

Hello Alexandra, I apologise again for your unsatisfactory experience with us. I believe our team has been in touch with you to resolve the matter to your satisfaction. Should you have any further feedback following this we would greatly appreciate it. x Anstel

Posted 1 year ago

Anstel Brands is rated 4.8 based on 404 reviews