Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 404 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 4 star review on 8th October 2024

Aldrich

Anstel Brands 5 star review on 5th July 2024

Bec B

Anstel Brands 5 star review on 1st June 2024

Jenny B

Anstel Brands 2 star review on 28th March 2024

Victoria S

Anonymous

Anonymous // 01/01/2019

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“Fast, reliable and good price”

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Posted 3 years ago

“fast deliver”

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Posted 3 years ago

“Excellent support with super fast turnaround times, as always!”

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Posted 3 years ago

“quick reply to enquiry and spare part dispatched and sent quickly”

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Posted 3 years ago

“As usual these guys understand tall life issues and supply second you none after sales service.”

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Posted 3 years ago

“Easily the best customer service I've ever received when dealing with a company online. Very fast responses, clear communication and they really go the extra mile to help. A+++”

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Posted 3 years ago

“Fast and friendly service, very easy to deal with. I received regular updates on delivery which was fantastic. I absolutely love our new pram! It's so compact when folded and fits easily in the car with room to spare. It just glides along and makes it easy to get around the shops. It is streamlined and beautiful.”

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Posted 3 years ago

“Great customer service experience shopping at Anstel. They were very accommodating of my needs and agreed to make changes to my order as soon as I contacted them. Haven't used the Joolz Geo yet, but it is definitely one of the better luxury prams on the market. I love it, can't wait for bub to arrive so we can take him for long comfy strolls in it.”

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Posted 3 years ago

“Amazing customer service! I can’t thank them enough for all their help :)”

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Posted 3 years ago

“Bought a joolz pram and love it and it was delivered on time”

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Posted 3 years ago

“Im still waiting on my parcel and its been over 2 weeks”

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Posted 3 years ago

Hello Tomas Thanks so much for taking the time to leave your review. And thanks for making us aware that your order hasn't yet been delivered. I can see that your order left our warehouse less than 24 hrs after it was placed, but has taken over 2 weeks to be processed by Couriers Please. We're following this up with Couriers Please right away and hope to have a response from them soon as to when it will be delivered. If we can't get a response ASAP we'll do what it takes to get your delivered promptly. Also, following Couriers Please' recent communication regarding significant delays, we are now using other carrier methods which are faster so we can deliver a better customer experience. Thanks for your patience & understanding in the meantime. Cheers, Anstel Brands

Posted 3 years ago

Hello Tomas, I can see that your order was finally delivered to you yesterday. Apologies again for this inconvenience, and your feedback has helped us a lot - we are now using couriers with faster turnaround times. Thanks for your patience & understanding while we resolved this, and we wish you & yours a wonderful holiday season. Anstel Brands

Posted 3 years ago

“Very good !”

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Posted 3 years ago

“Very impressive team - the follow up is great and all questions answered and resolved very quickly”

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Posted 3 years ago

“Extremely helpful and informative. Not one worded answer.”

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Posted 4 years ago

“Very good to deal with, Hayden was very efficient and attentive - I appreciate the support received.”

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Posted 4 years ago

“Hayden was extremely helpful with my enquiry for replacements part on my Cybem Priam. The communication was quick, as was the picking and packing of my items. Thanks again.”

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Posted 4 years ago

“Very good customer service.”

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Posted 4 years ago

“Best service I ever had by far. Fantastic, effective and fast. Top”

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Posted 4 years ago

“Brilliant and straight forward support! Thankyou!”

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Posted 4 years ago

“Absolutely fantastic, prompt customer service (they went over and above to sort out a mistake that I had made in the order) AND my delivery arrived the very next day. Literally made purchase online one night, they fixed up the mistake i had made the very next morning, and the delivery arrived that afternoon.”

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Posted 4 years ago

Anstel Brands is rated 4.8 based on 404 reviews