Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 408 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Once I engaged Anstel directly, my issue was resolved quickly and effectively.”

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Posted 1 year ago

“Shipping was fast and easy to track.”

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Posted 1 year ago

“Shipping was fast and easy to track.”

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Posted 1 year ago

“Furniture really solid. We had a minor issue with some drawer runners, but they sent someone out to fix it. Excellent customer service!”

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Posted 1 year ago

“Exceptional customer service. Awesome Cybex products. I am happy with the purchase.”

Anstel Brands 5 star review on 6th September 2023

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Posted 1 year ago

“Amazing customer service! I purchased from this company thanks to reading nothing but positive reviews online and I was not at all disappointed. I made an enquiry about a product and was responded to straight away by a very helpful representative (Cheryl) who went above and beyond to help me out. Highly recommend this company and I will be purchasing from them again! Very happy.”

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Posted 1 year ago

“I purchased a Bumprider which always seemed to be hard to roll. At 12 months it was unuasable. I contacted baby kingdom where I purchased who forwarded to anstel brands who in turn sent me a lovely email with a solution. I found the customer service a lovely surprise, sadly good customer service is now rare. I highly recommend this company they stand behind the products they sell and after service has been terrific.”

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Posted 1 year ago

“Lovely people, great and prompt service! Ticket 115356”

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Posted 1 year ago

“Cheryl was great to deal with, efficient and friendly.”

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Posted 1 year ago

“fabulous as usual thank you”

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Posted 1 year ago

“Cheryl had been incredibly helpful! Thank you”

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Posted 1 year ago

“Good quick response time - helpful”

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Posted 1 year ago

“Brad, I am writing to express my sincerest gratitude for the exceptional customer service you provided me during the purchase of our cybex. Your commitment to ensuring a positive customer experience truly stood out. From the moment I reached out with my query, you exhibited unwavering professionalism, patience, and genuine care. Your expertise in handling my concerns was impressive, and you went above and beyond to ensure my perfect pram existed. It is evident that you take pride in your work, and your dedication to delivering top-notch service is nothing short of remarkable. Your enthusiasm and willingness to assist made a significant difference, and it's clear that you genuinely value your customers. In today's fast-paced world, exceptional service like yours is hard to come by, and I wanted to take a moment to acknowledge the outstanding effort you put forth. Your actions reflect positively not only on you but also on the company - anstel brands. Once again, thank you, Brad, for your remarkable assistance and for making this experience memorable in the best way possible. Your dedication to your customers truly sets you apart, and I will undoubtedly recommend your company to my friends and family for the most memorable pram experience.”

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Posted 1 year ago

“great product and great services. Thanks.”

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Posted 1 year ago

“Question was answered promptly, thanks”

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Posted 1 year ago

“I absolutley love my Cybex Balios Lux and when I required some customer support with an enquiry, Cheryl & Brad's customer service was outstanding!!!! I would highly recomend the Cybex range of Prams and Anstel to others based on my experience.”

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Posted 1 year ago

“My experience has been amazing. My daughter lost her comforter and I only found a replacement at Anstel. Cheryl has been super nice and very helpful! Now “Kika” it’s on her way to Spain :)”

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Posted 1 year ago

“Customer service was amazing”

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Posted 1 year ago

“Quality items and Excellent Customer Service”

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Posted 1 year ago

“Still can't place order”

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Posted 1 year ago

Anstel Brands is rated 4.8 based on 408 reviews