Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 408 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anstel Brands have been very quick and easy to deal with when I had some slight fault in my product, the replacement part arrived very promptly! Can’t fault customer service - very happy.”

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Posted 1 year ago

“Such great service and so accommodating!! The whole process from purchase to delivery was fast and hassle free!”

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Posted 1 year ago

“I had to deal with them twice because my pram broke twice which is annoying specially when you have twins but they made the process very pleasant, very professional and they always got back to me very quickly. The spare parts arrived in no time.”

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Posted 1 year ago

“Terrible. Immediately passed blame and basically said my emails were wasting time. Disgusting.”

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Posted 1 year ago

Hello Alexandra, I apologise again for your unsatisfactory experience with us. I believe our team has been in touch with you to resolve the matter to your satisfaction. Should you have any further feedback following this we would greatly appreciate it. x Anstel

Posted 1 year ago

“Outstanding resolution and customer service”

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Posted 1 year ago

“Prompt, professional and quick to resolve my issue. Hayden was fantastic, thank you.”

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Posted 1 year ago

“Excellent, Quick delivery”

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Posted 1 year ago

“Good experience with the Cybex product. Excellent service with customer support.”

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Posted 2 years ago

“Very quick service received next day have no complaints”

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Posted 2 years ago

“Pleasant to deal with and supportive. Response time could be quicker but it’s not late either so overall good customer service experience. Thanks.”

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Posted 2 years ago

“A long wait a three day wait turned into 3 weeks to get to my door”

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Posted 2 years ago

Hi Tania, Thanks for taking the time to leave this review, and we do apologise that it took so long for your order to reach you. I can see from our records that your order was shipped within 4 hours of placing your order, so it's clear the delay was with the delivery company, which unfortunately is outside our control. Whilst delays are common in the lead-up to Xmas rush, 3 weeks is indeed a very long time. We'll take your feedback on board and seek to improve our delivery experience in the future! Thanks again and take care x Anstel

Posted 2 years ago

“Spent way to much money for such poor customer service”

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Posted 2 years ago

Hi Ivana, Thanks for taking the time to leave a review following your experience with us. I've taken a look at the related enquiry and I'd like to see if we can make this right. I will contact you via email to discuss further. x Anstel

Posted 2 years ago

“Fast response and sorted out for customer quickly thanks so much!!”

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Posted 2 years ago

“Very pleased... was surprised to receive my replacement literally th next day!”

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Posted 2 years ago

“Great customer service, resolved any issues in a timely manner.”

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Posted 2 years ago

“Bought a program online earlier in the year. Started using the seat recently with my 5 month old. The harness is awful - it may adhere to Australian standards but it is such poor design from a quality and usability perspective for a product at such a high price point. The resolution was to watch a video of how to use it - I know how to use it. That’s not the issue. The re-design of the harness in the 2022 priam seat clearly highlights how flawed the earlier version was. Would not have bought it if I knew it was going to be so bad. I would have expected a replacement or at least discounted option. Will be telling everyone I know these prams are the worth it.”

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Posted 2 years ago

Hello Rohani, Thanks for your feedback. As you've alluded to you, the buckle design has been improved in the latest 2022 version Cybex Priam. Whilst there are hundreds of Priam owners out there using the previous buckle design without an issue (it usually just takes a little getting used to) we do appreciate that it could be more convenient. So we do offer a 2022 Seat upgrade kit. If you're interested in this please do get in touch with us so we can help you out. All the best! x Anstel

Posted 2 years ago

“Everything what I ordered was delivered very fast. Customer service is excellent. Thank you Anstel, thank you Valentina.”

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Posted 2 years ago

“The team was so easy to deal with and very helpful, so grateful they were able to help me out . Will definitely be buying more from them thanks to their customer service!”

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Posted 2 years ago

“Hayden was switched on and prompt.”

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Posted 2 years ago

“Hi, The pram is compact and light however one of the bolts has come loose and a nut has been lost within 2 weeks of use while we are overseas. Cheers”

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Posted 2 years ago

Hi Cameron, So sorry to hear that! By the sounds this problem would be covered under warranty, can you reach out to our Service team to look into this for you so we can resolve it? Just send an email to support@anstel.com.au and we'll take care of it ASAP. Thanks! x Anstel

Posted 2 years ago

Anstel Brands is rated 4.8 based on 408 reviews