Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 404 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 404 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 4 star review on 8th October 2024

Aldrich

Anstel Brands 5 star review on 5th July 2024

Bec B

Anstel Brands 5 star review on 1st June 2024

Jenny B

Anstel Brands 2 star review on 28th March 2024

Victoria S

Anonymous

Anonymous // 01/01/2019

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“Outstanding resolution and customer service”

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Posted 1 year ago

“Prompt, professional and quick to resolve my issue. Hayden was fantastic, thank you.”

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Posted 1 year ago

“Excellent, Quick delivery”

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Posted 1 year ago

“Good experience with the Cybex product. Excellent service with customer support.”

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Posted 1 year ago

“Very quick service received next day have no complaints”

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Posted 1 year ago

“Pleasant to deal with and supportive. Response time could be quicker but it’s not late either so overall good customer service experience. Thanks.”

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Posted 1 year ago

“A long wait a three day wait turned into 3 weeks to get to my door”

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Posted 1 year ago

Hi Tania, Thanks for taking the time to leave this review, and we do apologise that it took so long for your order to reach you. I can see from our records that your order was shipped within 4 hours of placing your order, so it's clear the delay was with the delivery company, which unfortunately is outside our control. Whilst delays are common in the lead-up to Xmas rush, 3 weeks is indeed a very long time. We'll take your feedback on board and seek to improve our delivery experience in the future! Thanks again and take care x Anstel

Posted 1 year ago

“Spent way to much money for such poor customer service”

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Posted 2 years ago

Hi Ivana, Thanks for taking the time to leave a review following your experience with us. I've taken a look at the related enquiry and I'd like to see if we can make this right. I will contact you via email to discuss further. x Anstel

Posted 1 year ago

“Fast response and sorted out for customer quickly thanks so much!!”

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Posted 2 years ago

“Very pleased... was surprised to receive my replacement literally th next day!”

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Posted 2 years ago

“Great customer service, resolved any issues in a timely manner.”

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Posted 2 years ago

“Bought a program online earlier in the year. Started using the seat recently with my 5 month old. The harness is awful - it may adhere to Australian standards but it is such poor design from a quality and usability perspective for a product at such a high price point. The resolution was to watch a video of how to use it - I know how to use it. That’s not the issue. The re-design of the harness in the 2022 priam seat clearly highlights how flawed the earlier version was. Would not have bought it if I knew it was going to be so bad. I would have expected a replacement or at least discounted option. Will be telling everyone I know these prams are the worth it.”

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Posted 2 years ago

Hello Rohani, Thanks for your feedback. As you've alluded to you, the buckle design has been improved in the latest 2022 version Cybex Priam. Whilst there are hundreds of Priam owners out there using the previous buckle design without an issue (it usually just takes a little getting used to) we do appreciate that it could be more convenient. So we do offer a 2022 Seat upgrade kit. If you're interested in this please do get in touch with us so we can help you out. All the best! x Anstel

Posted 2 years ago

“Everything what I ordered was delivered very fast. Customer service is excellent. Thank you Anstel, thank you Valentina.”

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Posted 2 years ago

“The team was so easy to deal with and very helpful, so grateful they were able to help me out . Will definitely be buying more from them thanks to their customer service!”

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Posted 2 years ago

“Hayden was switched on and prompt.”

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Posted 2 years ago

“Hi, The pram is compact and light however one of the bolts has come loose and a nut has been lost within 2 weeks of use while we are overseas. Cheers”

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Posted 2 years ago

Hi Cameron, So sorry to hear that! By the sounds this problem would be covered under warranty, can you reach out to our Service team to look into this for you so we can resolve it? Just send an email to support@anstel.com.au and we'll take care of it ASAP. Thanks! x Anstel

Posted 2 years ago

“Let me tell you a story.. I own and operate Bubs 'n' Suds (Baby Car Seat & Pram Cleaning) and I was cleaning a Cybex Capsule for a customer. All was going well until I had to reattach the hood/visor back on after a deep clean. I believe I may have spent over 2 hours verbally abusing this capsule and making my neighbours think about calling the police on me... However, I gave up trying to work it out myself, and contacted your customer service department. RIGHT AWAY I was given the brightest hope in my current glim reality of being able to fix this issue! Her name is Valentina! Without a breath, she told me she would make a HOW-TO video, on how to reattach this monstrous hood/visor as I must have tried over 460 ways, myself, and I have never encountered an issue with any other seat. I'm positive she thought I was crazy for our entire phone call... But alas, she persevered talking with me, amongst hearing how upset i was about this seat and how i was letting my own customer down. She was was able to calm me down and told me to leave it be until she contacted me with the solution. I received the call the next day and had a video made especially for me. Valentina sent this video to me that afternoon! I was able to watch the video, bit by bit, and understand what I was missing and where exactly, I was going wrong. Although I dislike this capsule immensely, I LOVE this company. Valentina is a down right asset to the company and needs a bonus for helping me in such a way, and for just being human when I talked to her. Please, please, make her day with something, because even though this may sound like a small issue, it stressed a very tired twin mumma and new small home business owner out to the max. Thank you so much Valentina. Will highly recommend your company to every one of my clients from now on. 🌟 ⭐️”

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Posted 2 years ago

“Reached out to them about issues with 3 of their products as I bought the gazelle s travel system. They fobbed me off saying this and that when I know the items are faulty and can’t be wear and tear after 5 months! Really not impressed with products quality or service from Cybex considering how much I had to pay”

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Posted 2 years ago

Hi Sandip, Sorry to hear of your experience. As per our email communication, you are based in the UK and your purchase was in the UK, but somehow your enquiry was received by us here in Australia. So we directed your claim to Cybex UK/Europe team as we aren't best placed to assist you from here down under. Hopefully the Cybex UK/Europe team will be able to resolve this for you ASAP, in the meantime we'd greatly appreciate if you can reconsider your review. Thanks so much! x Anstel

Posted 2 years ago

“Great service. Very helpful. Quality products. Delivery was very quick.”

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Posted 2 years ago

“Amazing service and amazing quality products. Had been looking at a Nuna pram but your staff's expertise and the overall quality of the product made the switch to a Cybex a no brainer. Both communication at the baby show, as well as communication afterwards via email was excellent customer service.”

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Posted 2 years ago

Anstel Brands is rated 4.8 based on 404 reviews