Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 415 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 415 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality products”

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Posted 2 years ago

“Took a while for anyone to respond to my query despite contacting via multiple ways. However when I finally was in contact with someone the customer service was great. The replacement product was delivered really quickly as well. I was a bit disappointed that I was expected to return the faulty product in person, requiring me to find time (whilst managing a baby and family commitments) and a significant drive. Response time was not over a week but there is no option to select below for between 6-12 hours and over a week, and you cannot deselect the options.”

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Posted 2 years ago

“Where is my order?”

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Posted 2 years ago

Hi Prerona. I can see your order was delivered today :) As it was an international order the delivery time took a little longer than normal - 10 days from pick up to delivery. Hope you received it all ok :) x Anstel

Posted 2 years ago

“Amstel Brands we're quick with responding to my enquiry. On ordering the part, I received it the. Next day. I was very happy”

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Posted 2 years ago

“Claims always get resolved with positive outcomes for customers”

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Posted 2 years ago

“Great follow up and communication and quick to respond. My order arrived earlier than scheduled. Thank you for being there.”

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Posted 2 years ago

“Had such a great experience with Anstel and Valentina in particular. Love our pram and accessories.”

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Posted 2 years ago

“Anstel Brands have been very quick and easy to deal with when I had some slight fault in my product, the replacement part arrived very promptly! Can’t fault customer service - very happy.”

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Posted 2 years ago

“Such great service and so accommodating!! The whole process from purchase to delivery was fast and hassle free!”

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Posted 2 years ago

“I had to deal with them twice because my pram broke twice which is annoying specially when you have twins but they made the process very pleasant, very professional and they always got back to me very quickly. The spare parts arrived in no time.”

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Posted 2 years ago

“Terrible. Immediately passed blame and basically said my emails were wasting time. Disgusting.”

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Posted 2 years ago

Hello Alexandra, I apologise again for your unsatisfactory experience with us. I believe our team has been in touch with you to resolve the matter to your satisfaction. Should you have any further feedback following this we would greatly appreciate it. x Anstel

Posted 2 years ago

“Outstanding resolution and customer service”

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Posted 2 years ago

“Prompt, professional and quick to resolve my issue. Hayden was fantastic, thank you.”

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Posted 2 years ago

“Excellent, Quick delivery”

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Posted 2 years ago

“Good experience with the Cybex product. Excellent service with customer support.”

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Posted 2 years ago

“Very quick service received next day have no complaints”

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Posted 2 years ago

“Pleasant to deal with and supportive. Response time could be quicker but it’s not late either so overall good customer service experience. Thanks.”

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Posted 2 years ago

“A long wait a three day wait turned into 3 weeks to get to my door”

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Posted 2 years ago

Hi Tania, Thanks for taking the time to leave this review, and we do apologise that it took so long for your order to reach you. I can see from our records that your order was shipped within 4 hours of placing your order, so it's clear the delay was with the delivery company, which unfortunately is outside our control. Whilst delays are common in the lead-up to Xmas rush, 3 weeks is indeed a very long time. We'll take your feedback on board and seek to improve our delivery experience in the future! Thanks again and take care x Anstel

Posted 2 years ago

“Spent way to much money for such poor customer service”

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Posted 2 years ago

Hi Ivana, Thanks for taking the time to leave a review following your experience with us. I've taken a look at the related enquiry and I'd like to see if we can make this right. I will contact you via email to discuss further. x Anstel

Posted 2 years ago

“Fast response and sorted out for customer quickly thanks so much!!”

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Posted 2 years ago

Anstel Brands is rated 4.8 based on 415 reviews