Anstel Brands Reviews

Name: Anstel Brands
Address: 36 Sunline Drive, Truganina, Victoria
Rating: 4.76

4.8 Rating 412 Reviews

93 %

of reviewers recommend Anstel Brands

4.8

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

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Anstel Brands 5 star review on 9th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't received it yet¡”

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Posted 10 months ago

“Took a while for anyone to respond to my query despite contacting via multiple ways. However when I finally was in contact with someone the customer service was great. The replacement product was delivered really quickly as well. I was a bit disappointed that I was expected to return the faulty product in person, requiring me to find time (whilst managing a baby and family commitments) and a significant drive. Response time was not over a week but there is no option to select below for between 6-12 hours and over a week, and you cannot deselect the options.”

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Posted 1 year ago

“Hi, The pram is compact and light however one of the bolts has come loose and a nut has been lost within 2 weeks of use while we are overseas. Cheers”

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Posted 2 years ago

Hi Cameron, So sorry to hear that! By the sounds this problem would be covered under warranty, can you reach out to our Service team to look into this for you so we can resolve it? Just send an email to support@anstel.com.au and we'll take care of it ASAP. Thanks! x Anstel

Posted 2 years ago

“Response time for an urgent matter has been up and down”

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Posted 2 years ago

“I’m very happy with this Pram. But The customer service was poor. I tried to contact, but I didn't get any reply.”

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Posted 3 years ago

Hi Yali Thanks for your feedback. How did you try to contact us? We checked our system and didn't see any contact from you. Please email us on support@anstel.com.au, or message us on our Facebook page. Thanks x Anstel

Posted 3 years ago

“I'm not very happy with the time taken and the delivery process of items. Anstel itself sounds good customer service, but it took over three weeks for my order to reach and they delivered it to the wrong address (I redirected because it was getting delayed, and ended up in the original address)”

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Posted 3 years ago

“Bought a cot which was advertised as $50 for shipping. Got an email a few days later saying that is was actually $150 for shipping. Otherwise everything went smoothly, product arrived quickly, was of high quality.”

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Posted 3 years ago

Hi Sophie, Thanks for your review! We always try to do our best for those who shop on our webstore but in this circumstance, shipping a cot to Perth WA from Melbourne flat packed on a pallet (to prevent transport damage) to a residential address for $50.00 is not viable on a clearance product. (Kidsmill Intense Cot) As a resolution, we even subsidized 30% of the cost on this occasion or otherwise offered to cancel the order and refund. We have a policy (see below link) on our website supporting this situation that buyers need to be aware of and are always happy to offer a shipping quote upfront if needed. https://anstel.com.au/policies/shipping-policy#:~:text=exceptional%20situations Anstel Brands Team x

Posted 3 years ago

“Good service what I asked for, would of been good to be able to by just one wheel”

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Posted 3 years ago

“After multiple deliveries the item was finally shipped without any scratches / marks on the back of the chair back, but we did get there in the end. We still love our Up chair and have always recommended it to other people due to its versatility.”

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Posted 3 years ago

Anstel Brands is rated 4.8 based on 412 reviews