Answering Legal Reviews

Name: Answering Legal
Address: 120, Lake Avenue South Suite 12,, Nesconset
Rating: 4.84

4.8 Rating 230 Reviews

96 %

of reviewers recommend Answering Legal

Company Reviews

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4.8

Based on 230 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

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“I have used several answering services in the past. None of them can compare to the quality of service offered by Answering Legal. They always have live people and not recordings answering the phone calls. Their employees speak a variety of different languages. Their employees help my firm acquire new clients and they provide me with a comfort level when they deal with my existing clients. They have my highest recommendation. T”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“I am a criminal defense attorney who has been using Answering Legal for several years. They make my life much easier and patch all new client calls directly to me. In the long run, they make me much more money than I spend for the service.”

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Posted 2 years ago

“Answering legal is as great as they say they are. They are honest with calls and they care to handle calls well. They communicate well and my team and I enjoy working alongside them. I highly recommend their services. Thank you, Answering Legal!”

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Posted 2 years ago

“I could not do what I do without Answering Legal. I was swamped and overwhelmed by calls. They stepped in and helped me get back on track. i highly recommend them. They are professional and my clients think they are right in the office with me.”

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Posted 2 years ago

“We are with Answering Legal for a few years now and are very happy with their service.”

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Posted 2 years ago

“great service, love their service”

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Posted 2 years ago

“Excellent service. I've had quite a few clients comment on how friendly "my secretary" is which lets me know I can trust Answering Legal with my calls.”

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Posted 2 years ago

“We Love these guys!”

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Posted 2 years ago

“Very professional and seem less. I highly recommend.”

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Posted 2 years ago

“Answering Legal is great and Rob and his team are fantastic!! Very satisfied!”

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Posted 2 years ago

“Excellent professional service. Makes managing numerous intake calls possible. I would recommend them to anyone. Gives you a lot of flexibility in your schedule to not have to dive for every call.”

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Posted 2 years ago

“Great support and a lifesaver when it comes to not being able to get to my calls when I'm busy. Indispensable service in my opinion.”

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Posted 2 years ago

“We recently switched from an answering service that we had been using for over 10 years to Answering Legal. They do an amazing job and go the extra mile to accommodate whatever requests we make. A simple email will elicit a very prompt response and all of the service reps are knowledgeable, polite and courteous. I would not hesitate to recommend them for all of your answering needs.”

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Posted 2 years ago

“We like em.”

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Posted 2 years ago

“Very good service. Many callers think they're talking to my secretary. Very fair billing wise. Called me to discuss increasing or reducing my plan depending on recent call volume before charging me which is very much appreciated.”

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Posted 2 years ago

“Although I have them answering my phones 24/7, the operators miss between 5-10% of the calls that come in. They frequently spell the caller's name incorrectly. More important though are the calls from Rob when he feels he has to increase the number of minutes in your plan. He is always looking to increase the minutes when your usage goes up, but NEVER has looked to decrease your minutes when your usage goes down. When he increases your usage plan, he will retroactively charge you the higher plan amount for that month.”

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Posted 2 years ago

“OK, I've written reviews here before, but don't think I'm a Bot or trying to pad their resume. Or think that way if you want, but this review is real and from the heart. I love this answering service. The folks who answer the phones consistently make me look good. They are courteous, attentive to the details, and most of all personable. I get reviews of my law practice that include how impressed the clients are with my "front office" not knowing that they are dealing with an answering service. And when I receive calls from the receptionists there it is indeed like I am talking with trusted employees who always have my back. I'd give this company and its wonderful employees 10 stars if I could.”

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Posted 2 years ago

“Answering Legal has done a wonderful job for us.We have found them to be both professional and indispensible for the law firm.”

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Posted 2 years ago

“Answering Legal has given me the peace of mind to run my law practice knowing that my clients and potential clients are getting personalized attention from a live human being when they call in. What sets this service apart is that they specialize in law firms, so they are more familiar with our terminology and the issues that we handle. Most clients never realize they are not sitting at our front desk.”

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Posted 2 years ago

Answering Legal is rated 4.8 based on 230 reviews