“Ordered hotel Charleston clock. Came with one of the clock mechanisms at bottom of clock. Was told replacement clock would come. Received email on Thursday, July 30th advising clock would arrive Friday, July 31st. Clock was not delivered. FedEx shows delivered Friday morning but we were home all day Friday and it was not delivered. Emailed American farmhouse to advise never received. Got email back asking if family member or neighbor took it. Click weighs around 30 pounds and ships in 2 huge boxes. So, if hubby pulled it in thru front door, no way not to see it. He and I here all day Friday and it was not delivered. FedEx has complaints flying in about their posting records that items have been delivered when the have not been to make their results look good. Between the defective clock and FedEx lying about delivery, this whole experience is a nightmare. I would not order online from this company again.”
“Received my grand Hotel Charleston clock. Was so excited to receive since I was waiting for Antique Farmhouse to restock them. Problem is when i opened box, one of the clock hands was
Laying at the bottom of the clock inside the glass cover. Immediately emailed Antique Farmhouse but they closed at 6. Fedex didn’t deliver it until 6. Response said it would take some time to receive call from a rep. Truly disappointed. Beware if you order clock online.”
“Three weeks later and still do not have my order or a tracking number...could have bought my item somewhere else and had it in time for Mothers Day. Will not ever order from this company again.”
“I purchased a birdcage a month ago. Finally got an email three weeks after they took my money out of my account and said it was on its way. FedEx said it would arrive last Tuesday. Waited all day Tuesday, but no birdcage. Contacted the company and they said they would look into it and get back to me. Waited two days with no response. So I contacted them again. Now they are saying that they have none in stock. They offered to refund my money or ask the manufacturer if they have anymore. Wouldn't you think they would have asked the manufacturer immediately upon realizing their error?? They have my money, they’ve wasted a month of my time and they aren’t being proactive to save their reputation. As you can see by many other reviews, this is something they regularly do. Beware and shop elsewhere.
Update: they didn’t even try to contact the manufacturer and just issued me a refund even though I did not request that at this point. Despicable company.”
“Don’t waste your time and money with this company. Items are NOT good quality. Their product descriptions are vague. The shipments don’t arrive as stated in the 15 business days. Customer service is horrible!”
Thank you for your inquiry and interest in our products. We are a small company and do not have a manned phone, but you are welcome to leave a message and we will return your call. We are located in EST. 904 677 2927.
Our corporate headquarters is in Florida and most of our items ship from Tennessee. Some ship directly from our vendors located around the USA.
Let us know if you need anything else and enjoy your day.
Laura
customer service
“Totally disappointing experience. After waiting two weeks longer than advertised ship date, I reach out to company for an update. They responded that they had just been notified the item/items were out of stock and couldn't be supplied for four months. Either their super unorganized or totally careless. I assume they'll refund my CC, but they can't refund the wasted time.”
Hi Dave,
I am sorry that your experience with our company was so disappointing. As we are an event site, when we advertise our products they are still on the way to our facility. It is why we have such great prices, as we do not pay to keep the items stored and waiting to be sold. On rare occasions, the items do not arrive as expected and we reach out to our supplier for information as to when it will arrive. On this occasion, they informed us that the item was not available to ship. It is certainly not our desired business practice to ship late and even less to have to cancel and refund. I do see that your order was refunded in full and we sincerely apologize for this disappointment.
Thank you for allowing us the opportunity to apologize.
Your Friends at Antique Farmhouse.
“I ordered a compass rose thinking it was an artisan made product. Instead it was a made in china product at 3 times the price as seen on line. Cheap tin. Yes I was duped. I should have known by no business phone number. I think all their products are imported from China by the lack of product information, like in my case tin rather than steel.
I would warn others to not deal with this company.”
I am sorry that you are not happy with your purchase. Have you reached out to customer service? yourbestfriends@antiquefarmhouse.com We will certainly address any issues you may have. We are a small company that does not have a manned phone but we can call you if you prefer. I did search under your name and did not find an order so I am not sure which compass rose product you may be referring to.
Many of our products are imported by our suppliers, but we purchase from all US-based vendors and we try to give as much information as we can on the listing.
Your satisfaction is very important and we welcome you to reach out to our customer service to rectify this situation.
“Why is taking 15 BUSINESS days to ship a set of pictures from St. Petersburg, Fl to Texas? Everyone knows fast shipping is tje way of the world. Is this one of those fake online US store fronts that has NO inventory but ships directly from CHINA when we order? The Better Business Bureau has 13 complaints against this company.”
We understand your frustration and are sorry that our shipping times are longer than you anticipated. We do not ship directly from China. Our vendors are located in the USA. We do not do any actual importing of our products.
When we offer an "event" we have often just jumped on an incredible deal and the product is still en route to us. We cannot ship it to you until it gets to us. We are constantly rotating a huge variety of inventory to meet the demand. It may take a little longer but these deals are worth the wait! If we start paying to store inventory, our prices will sky rocket and we won't be able to offer you such incredible prices.
Once it ships, you will receive a shipping confirmation with a link to tracking information. Please allow 24 hours for the tracking data to update.
We do indicate our shipping times on every product and will answer any issues or questions that you may have as promptly as we can. Just email us and we will be happy to help.
