“Usually when I order online from a company the box or items arrive damaged. Am very impressed with this company! The quality of service, excellent condition on how the items were packaged and shipped. Also the items I order from this company comes as described and shown in the pictures.”
“I have ordered many items from this company and everything I've received is beautiful and well made.
One item I ordered was on back order and they kept in touch with me throughout the months, letting me know it was delayed. Once I decided I no longer wanted to wait, they kindly refunded my order plus shipping. Each time I've had a question, it was promptly answered.
I will purchase more in the future and highly recommend this company.”
“I have been dealing with Antique Farmhouse for almost a year, and everything I have purchased has been wonderful. I did have a issue with 2 items that arrived broken. I sent a picture and the items were replaced the next week.”
“I had a serious issue with an item that Antiquefarmhouse.com sent to me. I sent an email describing the problem to which I received a quick response from Jennifer in customer service. She asked for photos, which I sent, & only a little afterward, the problem was resolved - efficiently, courteously, equitably & completely. This business has wonderful items, good prices, fast delivery & excellent customer service! I love Antiquefarmhouse.com & have been a completely satisfied customer for several years now! Special thanks to Jennifer!”
“I ordered a rug and when it arrived, it was a color so remotely removed from what was shown online. I emailed them with pictures but it was never addressed. After back and forth with emails they never responded with an answer. Will never order from them again because I feel I can’t trust them to do the right thing”
“Good customer service is a hallmark of an excellent company. Of course, product, delivery and price all factor in, but without people representing and reflecting the standards of a company, it is not complete. Jennifer communicated effectively, followed through with details and maintained professional demeanor throughout as she worked with me. I am grateful.”
“Very pleasant experience. Products are wonderful very well made. I have ordered several things and plan on ordering more today. Shipping is fast too . Quick response to questions”
“I had order a corbel from Antique Farmhouse. They sent the wrong one. Lisa in customer service responded quickly and was able find the correct Corbel and sent it right out to be. Great customer service. Thank you Lisa.”
“I purchased two lamps and both harps and finials were not in the box. I have reached out to customer service and Jennifer has quickly responded and has emailed that they are working to have these items sent to me quickly. Harps maybe not such a big deal but to match the missing finials would have been very difficult. At this moment I don’t have the replacements but the prompt and professional customer service puts one at ease and I believe that the company intends to correct this problem. Jennifer is a great customer service representative for Antique Farmhouse
Cindy H”
“My first order. 3 items ordered. 2 items delivered. 1 item not received. When I try to inquire at the site, it will not allow me to log in, change the password or any thing to check out where my item is. I will soon have to file a complaint with my bank to cancel this order if I do not get a response within 48 hours.”
“Absolutely LOVE the pink ruffled throw for my daughter’s room. It is perfect! Exactly how it is pictured, is what I received. An extremely happy customer!”
“There was a discrepancy in the item I ordered. Lisa, a customer representative with Antique Farm House, responded to my email ASAP! They remedied my concern, and were very professional and sincere about their customer satisfaction! I will continue shopping with them! They are the real thing!!”
“Everything I order is just as pictured!. Customer service is wonderful. I received a bent rack and I had a replacement within one week. What took the longest was me mastering taking a picture with my cell phone and sending it on!!!”
“I absolutely love antique farmhouse.com! They have such unique finds and their customer service is wonderful! Always proactively keeping customers up to date with shipping out items. I never worry when I order from them because I know it will be perfect! Thanks antiquefarmhouse.com!”
“I actually haven’t ordered from them but I absolutely LOVE the items they post. However, they only post 1 picture of each item - which is pretty absurd in a world where taking pictures and transferring them is extremely easy. I’d be okay with the 1 picture option is the return policy was lenient but it’s not. I just don’t feel comfortable buying items that show 1 picture and not being able to easily return them, if needed. I hope more pictures can start being added so that I can feel confident in purchasing the many items I’ve had my eye on!”
“My order was running a little late and Antique Farmhouse stayed on top of it and kept me informed along the way. I didn’t mind it being a few days late as long as I knew someone was watching it.”
