“I love this company! They have the best home decor products ever. Their customer service is great as well! I ordered multiple times, and entered the wrong shipping address, Kim from customer service was able to stop the shipment, fix the error and send the order my way.”
“I Purchased a light pendant that arrived broken. I emailed them and they answered me in one day and asked me to send a picture. I did that and even though it was a holiday weekend I had a reply that they were crediting my account because they did not have anymore in stock. I received a credit on my PayPal account that day. Excellent customer service and even though my item was unfortunately broken I will purchase from them in the future.”
“I have had nothing but problems with this company. I should have known better than to do business with a company that does not have a phone number. I am missing two items, that I was charged for, from the box received today. NO INVOICE IN BOX. NO COMMUNICATION. NO UPDATES. NO EMAIL STATING ITS BEEN SHIPPED. NOTHING. NO PHONE.
DON'T DO BUSINESS WITH THESE PEOPLE. IT ISN'T WORTH IT.”
“The items pictured on their website, are just that pictures. I ordered over 400.00 worth of items. The other reviews that state there is no confirmation of when your are getting your items are accurate. I'm still waiting for many items and it's been over a month. The items I have received were cheaply made. Not quality items and not packed well. The one clock had a big sticker stating made in China. I also had them contact me that one of the items was oversold so they had to issue a refund. Still waiting for that.”
“So ordered 2 picture print deal...
Took 30 days and my order is totally wrong.
I ordered 2 picture prints and they totally sent wrong prints even though the order and packing slip was correct.
Also it has been a week I have emailed and tried to find a phone number to speak with someone about sending the wrong order back and how long it will take to get correct order.... it’s already a month and a week since I placed the order.
No email, no phone call and have no way of contacting them via phone....
How are the rest of you saying customer support is good when you can’t actually find a phone number for this company???
Very disappointed and want my money back. Trust me that the little baby duck pictures will be returned. But NO one one is telling me how to get rid of them....”
“I can see why some people have left a remark about shipping delays, however if you talk with customer service they point out the fine print on their site. They require 15 business days after placing order. So if you’re looking for a quick buy for a gift then do not assume your purchase will arrive quickly. That being said- I’m so glad I stumbled on this business because their items could not be more charming and be of great quality. They are affordable and they have great customer service. I support small business and will continue to shop here. They have so many different things to choose from and you can guarantee quality. Some items might seem more expensive than you hope, but you get what you pay for. I definitely recommend this site to anyone looking for adorable, unique, stylish, and quality items to decorate the home or for a gift. Just purchase ahead of time!”
“I absolutely love buying from Antique Farmhouse not only because of the wonderful array of items they sell but also because of the top notch customer service I always receive from them. I have purchased countless items from them and am always amazed at the quality of the products along with the great prices!”
“I love Antique Farmhouse! Their products are beautiful and well made. I received one of my items and it was slightly damaged. Customer service (Kim) was great! What a breath of fresh air :) thank you for taking care of me, and for your great products.”
“Three weeks later and still do not have my order or a tracking number...could have bought my item somewhere else and had it in time for Mothers Day. Will not ever order from this company again.”
“I am very pleased with the chandelier I purchased. Delivery was as stated, communication was excellent and price was the best I found. I love my chandelier and am very happy with my experience.”
“I purchased a birdcage a month ago. Finally got an email three weeks after they took my money out of my account and said it was on its way. FedEx said it would arrive last Tuesday. Waited all day Tuesday, but no birdcage. Contacted the company and they said they would look into it and get back to me. Waited two days with no response. So I contacted them again. Now they are saying that they have none in stock. They offered to refund my money or ask the manufacturer if they have anymore. Wouldn't you think they would have asked the manufacturer immediately upon realizing their error?? They have my money, they’ve wasted a month of my time and they aren’t being proactive to save their reputation. As you can see by many other reviews, this is something they regularly do. Beware and shop elsewhere.
Update: they didn’t even try to contact the manufacturer and just issued me a refund even though I did not request that at this point. Despicable company.”
“I love antique farmhouse!! My new favorite place to shop. I have ordered numerous things for myself and as gifts and I have loved it all. The 2 times I have had problems with my orders I got a reply in less than 24 hrs, and they were able to rectify the situation quickly. I get compliments all the time. They offer many beautiful pieces I don’t see anywhere else, at reasonable prices. I accidentally stumbled upon their website about a year ago and I’ve been hooked ever since!!”
“Don’t waste your time and money with this company. Items are NOT good quality. Their product descriptions are vague. The shipments don’t arrive as stated in the 15 business days. Customer service is horrible!”
