“The first item I ordered arrived damaged. The wonderful customer service which responded immediately by text/email informed me they would replace or refund. I decided to order a different size. They told me to keep the damaged item. I wasn't sure which item to order because I wasn't clear (there were 3 sizes to choose from) and my daughter wanted the "squatty" wooden lantern one so the kind customer service person picked the correct one. I asked if they could please make sure it would be packaged with enough material to protect it against damage and she assured me she would make a special effort to see that it would. Also being close to Christmas she assured me it would arrive in time for Christmas. All of this back and forth conversations was very prompt and clear and I can't say enough about the great customer service of this company. I have purchased at least 5 or 6 items from them and have always been pleased. Great company.”
“I stumbled on this website, and loved how unique their items were. I have since ordered several pieces and all are great quality and were delivered quickly. Love it!!!”
“Antique farmhouse has the BEST customer service! I had an item that was slightly damaged due to shipping and they were so easy to work with on my issue and resolved my problem. They have wonderful products and again, excellent customer service! Will definitely be shopping with them again!”
“Antique Farmhouse has a wide variety of products. Most importantly, their customer service was efficient and friendly when handling a return. I look forward to shopping here again in the future.”
“I have ordered many items from Antique Farmhouse and love them all. Lovely, sometimes unique items. Great customer service too, if you ask a question they are so prompt with their answer.”
“I ordered the Retro Cows wall hanging. It’s beautiful and was perfect for our room. It had some large creases in it and when I messaged Antique Farmhouse they were quick to contact me. Their customer service is great and would not hesitate to order from them again.”
“I love Antique Farmhouse! Their items are unique and their customer service is great! I recently received an item with a defect and they took care of it immediately; I had a replacement a week later.”
“Usually when I order online from a company the box or items arrive damaged. Am very impressed with this company! The quality of service, excellent condition on how the items were packaged and shipped. Also the items I order from this company comes as described and shown in the pictures.”
“I have ordered many items from this company and everything I've received is beautiful and well made.
One item I ordered was on back order and they kept in touch with me throughout the months, letting me know it was delayed. Once I decided I no longer wanted to wait, they kindly refunded my order plus shipping. Each time I've had a question, it was promptly answered.
I will purchase more in the future and highly recommend this company.”
“I have been dealing with Antique Farmhouse for almost a year, and everything I have purchased has been wonderful. I did have a issue with 2 items that arrived broken. I sent a picture and the items were replaced the next week.”
“I had a serious issue with an item that Antiquefarmhouse.com sent to me. I sent an email describing the problem to which I received a quick response from Jennifer in customer service. She asked for photos, which I sent, & only a little afterward, the problem was resolved - efficiently, courteously, equitably & completely. This business has wonderful items, good prices, fast delivery & excellent customer service! I love Antiquefarmhouse.com & have been a completely satisfied customer for several years now! Special thanks to Jennifer!”
“Good customer service is a hallmark of an excellent company. Of course, product, delivery and price all factor in, but without people representing and reflecting the standards of a company, it is not complete. Jennifer communicated effectively, followed through with details and maintained professional demeanor throughout as she worked with me. I am grateful.”
“Very pleasant experience. Products are wonderful very well made. I have ordered several things and plan on ordering more today. Shipping is fast too . Quick response to questions”
“I had order a corbel from Antique Farmhouse. They sent the wrong one. Lisa in customer service responded quickly and was able find the correct Corbel and sent it right out to be. Great customer service. Thank you Lisa.”
“I purchased two lamps and both harps and finials were not in the box. I have reached out to customer service and Jennifer has quickly responded and has emailed that they are working to have these items sent to me quickly. Harps maybe not such a big deal but to match the missing finials would have been very difficult. At this moment I don’t have the replacements but the prompt and professional customer service puts one at ease and I believe that the company intends to correct this problem. Jennifer is a great customer service representative for Antique Farmhouse
Cindy H”
