“I have bought several items from Antique Farmhouse and couldn’t be more pleased. The quality is outstanding and there isn’t much I wouldn’t love to see in my home. One of my orders was taking a longer than usual so I emailed to get the status of my order. I received a prompt reply and my order was on its way. It’s hard for me to get out because I am caregiver for my disabled son so it is great to be able to buy beautiful things for my home from home. You have a loyal customer for life.”
“Ordered the "Old Crow Inn" Canvas Framed Work. The item was not packaged very well. I got lucky and it arrive without being damaged. The item was just loosely put into a flat box so it moved around during shipping. The box itself was very badly damaged and looked as if at some point during it journey was strapped to attempt to hold the box together. If not for this strap the Framed canvas would have fallen out. For the price I paid for this item I would have expected better care to insure it reached the customer in perfect condition. As I mentioned above, I got lucky. As far as the product itself I feel like it was over priced for what it is. I had looked at other products that were far less expensive but choose this one because I liked the"Crow Theme" for Halloween. Over all I find the product appealing but the prices are way out of line for the quality of products. They do a great job with presentation .”
“I am very happy with my order. I recieved it the same week I ordered it, very fast shipping. The candle holder I got was very beautiful. Very happy with my purchase.”
“I’m Excited every single day to open up their web! Always great goodies &!great ideas with their photography. Very current products! Love this website! I prowl it every day!!!”
“The ordering process was very easy, however, the wrong item was sent. After communication with Jen at their customer service, the error was corrected. I was surprised and very happy at how quickly, courtesy, and kindly Jen assisted. She kept me in contact and was extremely helpful! Kudos to Jen!”
“Very disappointed with 2 week wait for shipping. They need to make that more obvious... I missed it somehow. And, you won't last much longer with a no return policy.”
“I found this website by chance and am obsessed. They have amazing products, with a great variety. While our aesthetic leans more French country than farmhouse, this website offers a lot of style in many directions.
Their staff has been amazing to deal with and make my desire to return even easier.”
“I had to contact customer service about a pillow that said it had been delivered but wasn’t ! I received an answer back immediately witch was corrected right away ! I have bought many items from Antique Farmhouse and have loved everyone of my items ! Quality is very good and reasonably priced ! I will continue to shop with them !”
“I have ordered atleast 4 times from this company. I have a few complaints. 1st one is lack of communication on answering the email to find out where my product may be. Finally all most 6 weeks later I get my item. I order again thinking just bad luck but nope again 6 weeks and finally I ask for a refund. If you have months to wait and don't mind never hearing from them then this is the place to shop. Good luck.”
“I understood when I placed the order for my canvas that it would be shipped in 15 business days and I ordered it during the holidays. Yes, 15 days is longer than I'm used to waiting, but when I made an inquiry I got a straightforward and honest answer from Jen, the customer service representative, about my shipment. When I received my canvas, it had an issue which Jen took care of promptly and to my satisfaction. I would not hesitate to make a purchase from Antique Farmhouse again.”
“I ordered a cookie jar the first few days of January and still have not received it. My first inquiry after a few weeks I received an email that basically said not al companies can have prime delivery the next day. I said I understood and now weeks later still waiting. I was told it was shipped. Love the stuff just not waiting that long for anything. Starting to question the legitimacy of this company.”
“I agree, these positive reviews cannot be real. Everyday there is a new e-mail to make a purchase and all I want it the item that I did purchase. Very poor customer service. Waiting well over the 15 days. I love to support a small business but I will not be ordering from them again.”
“I have been an Antique Farmhouse customer for a few years and have never had any problems with my orders. This last order though was a bit problematic. I was very happy with the way Kim handled the situation and her ability to resolve the issue. A very caring and knowledgeable customer service representative.”
“I would like to thank Kim with Customer Service for her lighting fast response and help with my order. She communicated with me crazy fast and solved my issue so fast that I couldn’t believe that I was already getting emails and confirmation from her. KUDOS Kim!! Thank you so much for your help”
“These positive reviews can't be real. Ordered 20 days ago. No order conf. Email sent to me but I've been charged for item have emailed and called 3 time to inquire. Never got call back. No option to speak with customer service just recording that says leave message we will call you.”
“I’ve never seen a company with such poor shipping and lack of a company phone number to call about the order. 15 days and counting..,not even a text tracking the product.”
“Really, the best costumer service I’ve experienced. Excellent communication from purchase to delivery. Great products! Five star and highly recommend.”
“I have been purchasing items from Antique Farmhouse for years and I’ve always had wonderful customer service. I recently received an item that was damaged and they immediately replaced it. The customer service was absolutely exceptional, the prompt response to my issue and the instant action to resolve it were beyond my expectations! Thank you Antique Farmhouse for the BEST customer service ever!”
