“Jennifer at Antiquefarmhouse.com is amazing. Her customer service went above and beyond! It was outstanding!
I received a damaged item, and the situation was rectified immediately!
I could feel her smile and her sincerity via email! What a great company!!!”
“Antiques Farmhouse is an incredible company. I unfortunately received an item damaged, let me stress, this was no fault of the company, and they completely blew me away with their customer service. They responded immediately, provided me multiple options to fix the issue, and ultimately sent me a replacement item with expedited shipping. They turned a situation that could have been negative into a positive. Not to mention the shelves I received are beautiful and perfect for our bathroom. I will absolutely be shopping here again!! 5 out of 5!!”
“everything I've bought from them has been excellent. I can't speak of their customer service, since I never had to reach out to them. They are slow to ship, but it's worth the wait.”
“Beautiful, quality products. Have ordered several times and the only time I had an issue it was immediately resolved. Very professional customer service.”
“Such a cute and unique store; I love their stuff...so much fun to shop! And their customer service is awesome! I've had only a few issues which were handled accordingly and I was very happy with the outcome. You can see Antique Farmhouse all over my townhome and I've attached a few pictures.”
“I received my item damaged. I sent AF a message and Lisa with customer service responded promptly to correct the problem. I haven’t received the new item yet, but I appreciate Lisa handling my concern quickly. Fingers crossed this one makes it in good condition. Thank you Lisa!!”
“Not only is the merchandise at Antique Farmhouse unique and amazing but their customer service is outstanding! I have had the best shopping experiences there.”
“I was sent the wrong item from the supplier. I contacted AF and Lisa immediately contacted supplier, who is sending the correct item, and also told me to keep, donate or do what I'd like with wring item.. Made it very easy.”
“I ordered 3 "cutting" boards. They arrived and are terrible. Totally different from the picture. They were discribed as anitque replicas and these are far from that. Unfortunately, they don't accept returns and I see why as these are so bad they will go to Goodwill tomorrow. What a waste of time and money.”
“I ordered an item that was not in perfect condition when I received it. I informed Antique Farmhouse thinking I could receive a replacement item, as I know they do not ordinarily give refunds. They politely requested pictures of the defective item, which I sent. They informed me that they no longer had the item in stock and
provided me with a full refund. Their Customer Service team was very responsive and polite. I will remain a loyal customer.”
“Can't say enough how quick action was taken when I reported a default concerning a canvas print. Lisa stepped in and took the problem from start to finish. Getting a new one sent as I speak. Thank you Lisa for working thru this.”
“I would highly recommend AntiqueFarmhouse.com. The items are high quality, very reasonable, and arrive directly. Should there be an issue with a product, they’re quick to respond (even on a Sunday) and incredibly rapid to rectify the situation. They have incredible attention to detail, we’re on top of every situation, communicated regularly, and possessed an immense amount of integrity. Very rare, these days. Go check them out!”
“Amazing products, amazing company and staff! I'm so happy to have found them! I just recently had to contact customer service about a recent order and within an hour they had it resolved and replacing the product with no charge to me! I refer all my friends to them!
I just love them! I am a customer for life!”
