“First, the products are beautiful and different. They add love and character with make your house a home.
Second, the detailed follow up on a missing item was done quickly, efficiently and with courtesy (not offend found in these times.
They have good quality items and great service. I will come back as a happy repeat customer. Thanks Kim in Customer Service and the whole organization.
Padi”
“I have ordered several things from this company and I’m thoroughly satisfied with all my purchases. One of my items was damaged and they promptly sent me a replacement immediately.”
“I want to thank Antique Farmhouse for great customer service I ordered merchandise unfortunately is arrived broken I reached out thru email received a response the same day my credit card has already been credited kudos to Jennifer and her great team and I will definitely be ordering again !!”
“Jennifer was beyond helpful and professional in assisting me with a manufacturing issue on my pendant lighting. She was prompt to respond and followed up as promised. So refreshing to deal with a real, caring individual.
I will continue to shop Antique Farmhouse because of her assistance.
Thanks again Jennifer!”
“I have been a shopper with Antique Farm House for several years and they are fabulous.
They are quick to answer when you have a question.
Wish I had more homes so I could keep buying”
“I absolutely love this wonderful shop! It's so exciting every time they release a new sales event. I have ordered several items over the last couple of years and have been extremely happy with my purchases. Antique Farmhouse not only offers beautiful and unique items but they care about their customers too! Recently, I did have an issue with an item I purchased. My package arrived undamaged but the content appeared to have been shipped from the factory with damage. I reached out to Antique Farmhouse and not only received an immediate response but a great solution! I rate them 5 stars - as a shop with amazing offerings and for their exceptional customer service! I look forward to many future purchases!”
“BEST customer service I've found anywhere! I'd scoured online sources & fell in love with a particular ceiling light ...Pinterest showed Antique Farmhouse as carrying it.... But it was SOLD OUT long before I stumbled across it. YET, customer service responded to my inquiry, saying they would keep an eye out, and IF they got any more in stock, they would reach out. Months later, when they DID get more in stock, they emailed me!. I was thoroughly impressed by them! Truly wonderful, above and beyond, customer service!”
“My commendation to Anna for excellent customer service. Her responsiveness and willingness to correct the problem was outstanding. Others should take a page out of her book!
With much appreciation!”
“I am so excited to have found Antique Farmhouse! Not only do they carry the most beautiful items, but the customer service I have received is incomparable! It is so nice to support small business' during this time, and to find this little gem has been an extra bonus!
The items are high quality and thoughtfully put together!
I had one tiny issue with an order, and after e-mailing customer service, I received a response immediately and a resolution even quicker. I feel this is worth mentioning, because anyone can sell something amazing, but not everyone will help with a resolution so promptly and kindly! Can't wait for my next item to arrive!!!”
“I purchased a table lamp and needed to return it as it was a very different color than the picture on the website. Jennifer, the customer service person, responded quickly and so courteously. They allowed me to return the lamp. The return shipping was very expensive, so I asked if they would send a return shipping label and deduct it from my refund. Jennifer responded quickly and emailed a shipping label. I have purchased another lamp from this site which I really love. I will be ordering from this site again. The customer service was so exceptional!”
“I ordered a light for my entryway and when I received it, I noticed the finish was a bit different from what I could see in the photo on the site. I sent an email with a photo of the finish and asked if it was supposed to look that way, explaining that the one photo posted on the website didn’t show that much detail. Jennifer emailed me back and confirmed that the finish was correct and acknowledged that they are working on the website platform to include more photos. I didn’t request a refund, but she refunded $25 off the original purchase price. I appreciate the great customer service because many other businesses would have simply told me the finish on the item was correct and left it at that. Jennifer made sure the customer was also happy. Thanks so much!”
“Couldn't be more impressed with their customer service. In October, I ordered from them for the first time. After ordering I realized that I would not be at home on day of delivery so I contacted them to delay shipping. I was contacted in less than 36 hours to acknowledge request and by next day, and Lisa was able to make sure I got the table when I needed it. I am so glad I found this site and would definitely order from them again. BTW table I ordered was exactly as pictured and as described.”
“Customer service was responsive when I had a question about my purchase. It was extremely to assemble(3 pieces only!). The mantel is well made and I just love how it looks. I never write reviews on purchases...but this was well warranted.”
“Great customer service! I order a small table from Antique Warehouse which never arrived on the estimated date. I reached out to this company and talked with Lisa. She was so responsive and helpful and resolved the delivery problem. She learned my product had been sent back to her warehouse. She planned on resending it once it arrived. She decided to check for damage before resending it and learned it was damaged. She contracted me and said she had to order another table. Long story short, it arrived ahead of schedule and in excellent shape. I would definitely buy from this company again!”
“I mistakenly purchased something that I thought came with another item. I sent customer service an email and they responded quickly with an answer and then with a follow up. Overall it was a good experience with customer service.”
