“Unfortunately this item was not up to your usual standard. The idea was excellent but thank goodness I didn't buy two as intended.it was quite difficult to assemble ( I actually put it together twice ) in the end I gave the corners a tap to finish top and had to do the same for the legs which due to the design didn't want to stand strongly once the compost was in. I've decided to fill with silk flowers after the Spring bulbs next year which I think will be fine”
“Absolutely nightmare to follow the instructions. Took 3 people and 2 days to assemble. I know it's cheap but would not recommend buying very flimsy not sure it will last 1 Winter although the size was exactly as I needed for my space”
Dear Tricia,
We are sorry to hear about your experience with the assembly of your item.
We understand that complicated instructions can be frustrating and appreciate your feedback on this matter. Your concerns about durability are also important to us, and we will take them into consideration to improve our products.
Following your direct communications about the damaged parts, as agreed, a full refund was processed.
We sincerely apologise for the inconvenience caused.
Kind regards,
The After-Sales Team
“Great purchase looks fantastic out tortoise loves it lots of space. Only one negative is when you put the ramp in the middle as stated sometimes he gets stuck between the gap of the ramp and the side really needs a extra bit if wood at the side to stop this other that this great product 👍”
