“Please do not buy anything from this sham of a company, they have no customer service whatsoever they lie to you , my personal experience as a first and last customer is they took my order and my money and after 10 e mails I finally got an answer telling me my goods were lost in transit and I would receive a refund for which I am still waiting, they use covid as an excuse for terrible service but they have staff to monitor reviews and take down negative ones I know this for a fact as they have deleted several of my reviews that I have posted as they were negative, I find it alarming they have staff to monitor reviews but no staff to answer e mails or telephone calls DO NOT BUY FROM THIS COMPANY AS YOU WILL REGRET IT”
“Dreadful experience, would never purchase from them again and would never recommend, furniture was damaged On arrival, after endless emails I eventually had it returned, this was in May I am now in the process of raising a dispute with the help of pay pal as I still have not received my refund of almost £700, appalling Customer service and company,”
“Ordered two garden furnitures by mistake on the 4th of June. Tried phoning them on the fifth of June with no answer. Emailed to cancel the two orders and on the same day orders went through extremely fast and had no email reply on the request for cancellation. Delivery service Palletways contacted me on the 8th of June for a delivery slot. I told them that I had cancelled my orders and the goods to be returned back to MH STAR UK LTD. On the 9th of June they had received the goods and signed for by Mr Grieveson and Mr Harrison.
MH STAR UK LTD
NOTTINGHAMSHIRE WAY
WEST MOOR PARK
DONCASTER
SOUTH YORKSHIRE
DN3 3FG
GB
On the 17th of June I had the following reply:
"Good Afternoon,
Thank you for your message.
We are sorry to hear you would like to cancel your order.
Please let us know once both orders have been refused and we will be able to issue your full refund.
Apologies for any inconvenience caused,
Kind regards,
Henna "
So does this mean I now have to wait another two weeks for another reply to get my money back? Absolutely shocking. You should've checked the order numbers, and then you would've realised the goods have already been returned. I have responded to your email, Henna, to inform you that I'm doing a claim through PayPal. Because, it seems you are taking more notice of reviews on Trustpilot then looking at your own emails.”
“Quick Delivery had a issue with the sun bed I purchased but I had excellent customer service my email was answered very quickly and the issue Resolved within a few days would have given 5 stars had there been no issues”
“I wish I could give 0 stars, even 1 star seems to generous. A faulty product was delivered, I emailed them about 3 times before I got a response asking if I would keep the product for 15% refund. I emailed back saying I wasn't interested as the product was faulty and it was of no use to me. I've emailed back 6 times so far, no reply at all. when you can the call centre they say they are not taking calls due to covid 19”
“I'm still waiting for a refund for my faulty garden set that was delivered on 12th May. Complaint now filed with Trading Standards as you are in breach of consumer rights”
“ROBBED OF MONEY. NO CUSTOMER SERVICE.
I bought an Outdoor Heater on the 23rd May. It was dispatched quickly but the courier Yodel lost the parcel, after they wrongly scanned it as delivered. I tried to call Aosom to inform them and either get a replacement or a refund. However their call centre is not taking calls due to Covid-19. Filled out their online form 'wheres my order' on the 30th May. No reply. Emailed them on the 6th June. No reply. Messaged them again on the 8th June. Still absolutely nothing. Aosom's customer service is non existing. I feel they do not care about their customers and that I have basically been robbed of no small amount of money. DO NOT BUY from Aosom ever.”
“Having ordered an ottoman bench from Amazon it came perfectly with no issues. Having ordered from the aosom website directly the quality dropped, the color of the black pu leather had some discoloration and also one of the ottoman had one of the hinges broken which I fixed. Order from Amazon but don't bother directly from their website because they are not giving the same care and sending less quality product”
“Not worth the money. I bought the Outsunny 5-Seater Outdoor Garden PP Rattan Effect Furniture Set w/ Cushion Grey. Cheap plastic, extremely difficult to assemble with terrible instructions, parts break when fitting together, no back cushions so very uncomfortable . Would not recommend this product”
“My order has not been shipped even after 5 working days...the online status shows order ready for pickup since 5 days...
Customer care is not replying even after 48hrs to my mails...
Donot know when I am gling to get orders or they overbooked the product and now not able to dispatch...
Regards
Deepak”
“Been trying to contact the company regarding my order was damaged. 1000204030 No contact number.Apparently they aren’t getting my images of the damaged good via the website so sent via email. No response back. very poor customer service. I wouldn’t recommend if you see this feel free to contact me and will remove this post. 07403266105.
Regards
Mr Everitt”
“I have order a truck for my boy birthday it turn up but didn’t turn on I have emailed them but nothing back I would love for someone to get in touch with me”
“Shockingly poor quality product, waste of money
Purchased an Outsunny Square Umbrella Parasol in July 2019. By March 2020 (I.e. 8 months later) it had snapped at the bottom through rust making it totally useless. Raised this issue with after sales support and the straight answer was can’t help as the 6-month product warranty has lapsed. So, in essence we had only 3 months of use of the parasol in the summer of 2019. On its website Aosom boasts “ We ensure we rely on the continuous core values we have instilled since day one - excellent products, innovative designs and superb customer service - all at a price which is affordable and within reach for all.“ Clearly, Aosom either has an overrated view of itself or, a very underrated understanding of ‘excellent products’, ‘superb customer service’ and ‘affordable’. Over £130 for a parasol which was only useful for 3 months is not affordable. It’s a waste of money.”
“Purchased an item confirmed invoice item was in stock at time of ordering
Next day I receive an email to advise item is out of stock and also doubled in price I checked the website which showed in stock seems they didn’t want to sell me the item for the price advertised not my mistake there’s totally misleading can’t contact anyone only via email which takes ages to respond absolute JOKE I’ll take my custom elsewhere”
“I purchased a Gazebo recently and the net curtains which came with it were badly made and of very inferior material and the zips were badly sewn in and flimsy.
The stitching was a mess too.
They were too short and didn't match in length or width.
And the middle ties where missing too.
I requested 4 new curtains to replace and customer service told me that they couldn't replace and to basically sort it out myself.
So we have a gazebo which is not fit for purpose.
Dont buy this gazebo!!”
“We purchased two rabbit hutches from Aosom UK. They were delivered in excellent condition and also early. They were very straight forward to build and of excellent quality. We are extremely pleased with them and will definitely purchase from Aosom UK again.
Many thanks.”
