“Easy to use, website loads quickly and has great deals. So glad I found this accidentally by searching an item from a more expensive website! Quick easy delivery and will be buying again!”
“It's well made and nicely thought out very happy with my new tortoise house. One suggestion do not cover ramp in black rubber tortoises often do not fell comfortable with the colour black as they find it hard to judge the depth. This is not a criticism as product is 👍 great”
“I had a small issue with my order. Aosom dealt with it vey quickly and totally to my satisfaction. I didn't have to push, just pointed out the issue, and they went above and beyond what I expected. The quality of the product is outstanding!”
“I purchased ashes and had difficulty setting it up and has been given option of keeping it and give me a £10 if I agreed to keep it or I have to pay for it to be returned. This is really bad and my first impression with Aosom , highly disappointed to say the least.”
Dear Abike
We are truly sorry to hear of your disappointment with the return policy of our company.
As indicated on our terms and conditions on our website, we accept the return of unwanted items, but, unfortunately, we don’t cover the return costs. Considering your disappointment the initial discount was offered as gesture of goodwill.
However as agreed we have assisted you with the return, so please contact us when the courier collects the item and we will process the refund.
We look forward to hearing from you.
Kindest regards,
The After-sales Team
“Aosom has a range of fantastic quality products that are sturdy and well-priced.
I have updated my living room, hallway and bathroom with their space-saving, modern products which have resolved my storage issues using beautiful high-gloss bathroom cabinets and an industrial-styled coat stand that meets all the needs of my home.”
