“I bought a led treadmil the smart remote controll diddnt work. They said go buy another battery as might not work been in storage. New battery not working. Aaked for a replaceable temote they sent me a diffrent remote again that dud not work. Emailed them its wrong remote tthey trying to send me another its in stock. I told them no i want money back they dont have a propper address label .Not helpfull in sending it back sham company. Sending fake remote.”
“Be trying for days now on the phone and waiting for someone to pick up the phone from customer service to complain about only receiving one headrest cushion for my out sunny sun loungers absolutely terrible”
“I have been trying to ring this company for last three weeks. Left vm but no answer. I sent an email and no answer. I have not bought anything yet because what I want I can not fully see it on the website therefore needed to confirm it. I would not buy it until I get an answer. What a shame.”
“I would not buy anything else from aosom they are not helpful if you need to return a product I asked them for help last Tuesday I emailed and rang them cause I couldn't find a courier to pick up the item I wanted to return I'm still waiting for their reply it has to be back to them by this Wednesday so I don't think I'll get an answer till then which is to late for me and good for them so they don't have to refund me there is no way I would recommend this company to anyone”
“Require a replacement glass tube for my Outsunny patio heater. Aosom have no replacement part in stock for over 4 months. Unwilling to assist in the replacement of this part therefore the patio heater can not be used. Size required Length 92.5cm. Diameter 10cm.”
“Absolutely appalling quality. The coop fell apart and the gaps are so big that they let predators in and they killed my beloved pets. If you care about your animals, please invest in a proper house for them and do not make the same mistake as me 😓
Spoke to customer services but they are even worse than the coops, not willing to help in any way shape or form and all they do is blame others”
“Horrendous service, not enough warning on returns policy. Item received was not the right size (not Aosom error), when I requested a refund, they haggled with me to try and sell it to me for 15% less instead of returning. When I explained I had no use for the item and therefore needed a refund they said that it is for me to package, pay for and return. Given the weight of item, it would have been almost half the cost of the item. Their emails are unprofessional, lack general knowledge, no decent communication, no willingness to be helpful. Overall would never use again and strongly urge other people not to use.”
“Worst communication and customer service ever. No reply to many emails and denial of their failings. Returns policy is punitive despite their lack of assistance. Phone line a complete waste of time.”
“Poor quality products, poor communication, no returns or refunds or replacements. I purchased Awning and it has broken from the middle due to a bad design and the water accumulating in the middle. They offered me half of the part which I rejected. I am not sure what I am supposed to do with the half part. I will strongly advice to stay away from this company. Pay some more price but buy from a responsible company.”
“A useless company, not possible to purchase a part that has broken after only a few months use of swing hammock. Just as well I was not sitting on it at the time, or I would have taken this complaint further.”
“Excellent service. I live in the North East of Scotland delivered my gazebo in 3 days with no delivery fee this is highly unusual as most companies don’t deliver as far north without adding extra costs. Will most definitely be using Aosom against”
“Ordered 2 awning received them in a matter of days
Having now installed them the quality is execellant,instructions very clear and easy to follow
My neighbour was very impressed and is now looking at the range of product”
“I bought a 240$ ottoman from them and after one month it started falling appart, screws fell, and fabric ripped. I contacted them after 4 months from purchase since I was very busy and I know it is a 1 year warranty, but they refused to help or change it which I find very greedy and consider them thieves. I am disappointed, I will never buy from them.”
“Having purchased an adjustable Outsunny Awning in February 2021 we hoped it would give us long service, as it was only going to be used approximately six months of the year to give shade outside our flat. It seemed ideal as it was adjustable, enabling us to place it just outside our patio doors placing it under the balcony of the flat above. It did indeed fit well and at the end of the Summer we moved the awning to shield it from the worst of any weather over the winter, but when we tried to replace it in it's original position in March this year we found the adjustable feet had rusted and we are unable to adjust the awning to fit properly. We have contacted the company twice now, once by phone and once by e-mail, asking if we could purchase two new adjustable feet but have been told they do not provide spare parts and, as it is out of warranty (by one month when we first made contact) nothing can be done. An expensive purchase for six months use! Not the sort of company to deal with if you are looking for good customer service.”
